Younger Toyota - Service Center

Had the worst experience with the service department last night. If there were 0 stars I would give it. I took my 2019 Camry to get a transmission fluid drain and fill (50%exchange) that I scheduled last wee night. If there were 0 stars I would give it. I took my 2019 Camry to get a transmission fluid drain and fill (50%exchange) that I scheduled last week with the service advisor Claire. I was told the service would cost me around $150-$160 unless I wanted the more expensive service around $300 which is a total flush (100%exchange). I told Claire I wanted the cheaper of the two. Upon returning to pick my car up and pay last night Claire informed me my total was $320 which I told her was wrong and I had scheduled the cheaper of the two. She said that is not what I told her and I said I wanted the more expensive service (the 100% exchange) and basically called me a liar multiple times. I needed my car for work today but did not want to pay for a service I did not want in the first place and there was no manager to dispute the charge with at 5:30 at night. She wouldn’t even give me his business card. Needless to say I lost time from work today and had to find a ride back to the dealership to dispute my case with the manager so I could get my car back. I lost wages at work and time out of my day because of their service department. The manager Brandon Humbertson never came to pay me the respect to talk to me face to face but did lower the price to what I originally booked my appointment for. When I went out to get my car I found my nice sunglasses sitting wet in the gravel next to my door, they must have fallen out when they moved my car after service. On top of all of this I was told the courtesy car wash was out of order since last week so they couldn’t provide that service. This has happened almost every time I have brought my car to Toyota, the car wash is “out of order” . Funny how the perks you think your getting when you service your vehicle there are in fact not perks at all. My car is about to be paid off and I will not be buying my next vehicle at Toyota again. Mike the sales man was the only best part of that dealership that sold me my car 5 years ago. I wish he worked for a better company because I would give him my business again but not Toyota. More

I had a service appointment on February 19, 2024 to have a transmission and coolant service on my Avalon. The scheduling person Gabby was very capable, competent, and sincere. She was very knowledgeable abo a transmission and coolant service on my Avalon. The scheduling person Gabby was very capable, competent, and sincere. She was very knowledgeable about the process and very kind. More

Great customer service and everyone was very professional and good to deal with, would definitely recommend them. and good to deal with, would definitely recommend them. More

Body Shop - See my review on Google that includes pictures of what a trouble job they did to my car. The paint that was used does not match the original color (pearl white vs. cheap white paint that pictures of what a trouble job they did to my car. The paint that was used does not match the original color (pearl white vs. cheap white paint that they used). The difference in paint colors is very distinct and visible even from a distance. The irony is that they admit but do nothing about it. In the past 30 years, I purchased over $200K cars from Younger Toyota. That should tell you something. I picked up the car with a huge glob of mud on the floor mats, a lot of white dust all over the cluster control, and a man's perfume under the seat. I have gone to the court over this but they are avoiding (including Mr. Younger) being served. . More

Do not take your vehicle to be serviced here! The service manager is a liar and their techs are not doing the job that they are paid to do. This was to be a simple oil change and tire rotation The service manager is a liar and their techs are not doing the job that they are paid to do. This was to be a simple oil change and tire rotation as I have previously had done here on the same vehicle. The vehicle had not been serviced else where since I bought it in July of ‘22. The service advisor came into the waiting area to let my husband know that the oil plug for the oil pan was difficult to get off and it was now leaking oil because the previous place that did service put on an aftermarket oil plug/seal and now it was going to cost us $600 to replace the whole pan. Younger was the “previous” place so I’m not sure how that happened. When my husband got home he checked the oil that was as black as midnight…..not changed as we had paid for that to be done. And the technician had indeed stripped the oil pan plug bolt and the seal was hanging from the bottom of the car. We then went out and bought oil and the $40 tool to take the oil filter off to replace the oil ourselves. I have pictures and videos documenting the whole process. We called the general manger several times with no phone call back. Brandon, the service manager, however did call us back and called my husband a liar saying he heard the whole conversation between the service advisor and my husband in the waiting room which is completely separate from the service area and where his office is located. He got so offensive that we said his technician do not perform the oil change…. I can assure she do not. They are not willing to rectify this situation by refunding us minimally the oil change and the part we had to buy to change the filter. My family, including myself have bought several vehicles from them but never again. I will make sure every person I come in contact knows how horribly we were treated. More

What a great experience I had with Younger Toyota’s Service Department. Alexandra Russell was wonderful, she took her time to listen to my concerns regarding timing, my personal schedule, and what issu Service Department. Alexandra Russell was wonderful, she took her time to listen to my concerns regarding timing, my personal schedule, and what issues I needed resolved. She clearly understood the nuances of my situation and took care of me every step of the way. I knew the status of my Sienna, regarding parts availability and the required repairs and maintenance at all times. It is because of professionals like Alexandra that will keep me coming back again and again. It was truly a pleasure! More

No integrity My car was towed to Younger Toyota. It needed a new battery which they replaced. Later, I was told by my driver that went to pick it up that the car w My car was towed to Younger Toyota. It needed a new battery which they replaced. Later, I was told by my driver that went to pick it up that the car was dead when he got there and that he waited for 2 hours before someone came and jumped it. Yes, they jumped a brand new battery and didn't blink an eye or mention it to me. It is only because my driver told me that I knew. So I called and Brandon Humbertson agreed that wasn't right and offered 50% back. I thought it was at least a nice gesture. But instead of making it right, Brandon handed the chore off to Dennis Gish. After not getting the credit, I called back and they said they must have wrote the number down somewhere and lost it. So they tried again. No credit again. Called back. This time they said they must have refunded the wrong person. I wish I was joking. Again I wait and no credit back. This time Brandon used the "Well it takes the banks five days blah blah blah." What amazes me is that the simple concept of customer service teaches you that when a customer complains, that is your opportunity to do right- why would you offer to spend the money to grant a partial refund and then mess that up so bad also? I'd feel sorry for Dave Carroll the GM having to manage these guys, but he never bothered to return my call. So long story short- about a dozen calls over 3 weeks and nobody at Younger Toyota managed to keep their word or have any integrity. More