Younger Toyota

I was very impressed that Mr. Younger himself spearheaded the effort toward finding me a new vehicle for my family. He took out the time to personally ensure that I got into the best vehicle for my needs, at the effort toward finding me a new vehicle for my family. He took out the time to personally ensure that I got into the best vehicle for my needs, at a price that I was comfortable with and could afford. The salesmen who assisted with the whole acquisition, Phil Young, was polite, enthusiastic, and attended to my every need. John Lowry, ensured that the whole process ran smoothly, and took care of having my trade-in vehicle properly appraised. This was the most enjoyable experience that I have ever had at any car dealership, and because of that, I am a Younger customer for life. Thank you all, Michael U. More

I currently own a 2008 Toyota Prius with 90K miles on it. I drive about 1000 miles per week so proper maintenance is essential to keeping my car up to the task. I choose Younger Toyota for all of my service I drive about 1000 miles per week so proper maintenance is essential to keeping my car up to the task. I choose Younger Toyota for all of my service needs because I have been a customer now since the year 2000 and they have earned my trust as a dealership as well as a great service provider. As for service, they are by far the best I've ever had when it comes to cars. Since I work in Washington DC, finding time to schedule car service is really hard and I usually have a small window to work with but they always fit me in somehow even at times when I call and request service the same day. I called in and scheduled my service as usual. Later I got an e-mail notification that my appointment was locked in. You can also make appointments via the Younger website which is great when you are at work and don't feel like calling or you don't want others listening to you schedule car service. Apron arrival to the Younger service bay I'm always greeted with a happy and very professional service team. They get me in quick and make sure they understand exactly what service I am requesting. Next I'm presented an awesome waiting area complete with an upscale atmosphere, free food and drinks, nice soft chairs, flat screen TV, and a separate kids section to keep the little ones happy while you wait. Once the service is complete the most important thing, as we all know, is how much! I can tell you I never have to worry about the costs being too high! For me, my last service was a simple oil change. It was about $28. Yes, I could go to a "Lube" shop but by going to Younger I get the piece of mind I deserve because I know that a factory trained technician has inspected my engine while changing the oil and will also tell me about any issues they may find. And after all this they also take the time to wash my car at no extra cost. I'm very happy with the service I get at Younger Toyota and recommend them 100% to anyone who may be interested! Rob D. Falling Waters, WV. More

I took in my 1988 MR2 to have the cable that opens the trunk replaced. While it was there I asked Jason to have the supercharger fluid changed and to have the whole car checked out. The recommendation was trunk replaced. While it was there I asked Jason to have the supercharger fluid changed and to have the whole car checked out. The recommendation was to have brakes flushed and fluid changed as well as drain and replace the manual transmission fluid. While checking out the rest of the car they found that both of the rear tie rods were bent. All the parts were ordered and installed. After the tie rods were installed they discovered all of the alignment parameters were completly wrong and corrected them. After I picked up the car I still had a problem with the trunk opening. When I took it back Jason personally determined that the lock needed adjustment and fixed it himself. Throughout the entire process (5 business days)Jason kept me updated with the status of the work, the costs, and when it would be completed. I am very satisfied with the work done at Younger Toyota. More

Tim Moats was a pleasure to work with. We appreciated the dealerships willingness to address safety issues (tire) and work with us on the need for vehicle undercoating. Tim was personable and service the dealerships willingness to address safety issues (tire) and work with us on the need for vehicle undercoating. Tim was personable and service oriented. Our whole family enjoyed him very much. They all commented how different this buying experience was from past purchases. Sincerely, Robert Danno More

I was greeted upon arrival and immediately shown the hybrids that were available. I did a test drive of several cars and decided to purchase a hybrid that was reduced $2000.00. While I was answering que hybrids that were available. I did a test drive of several cars and decided to purchase a hybrid that was reduced $2000.00. While I was answering questions with the finance employee, the salesperson filled up my gas tank, applied temporary tags and did everything necessary to prepare my car so it would be ready and waiting when I had completed the paperwork. I also got a great interest rate (2.9%) and also free oil changes, car washes etc. Phil reviewed the car controls and when I had a question the next day about one of the settings, I called Phil and he was able to answer all my questions. The whole process was quick and efficient. My daughter will need a car in the very near future and I will return to this dealership and salesperson. More

The vehicle that we had made a deal on could not be located and had to wait on delivery from factory. Toyota's production was behind on this particular vehicle. Younger Toyota kept me informed every co located and had to wait on delivery from factory. Toyota's production was behind on this particular vehicle. Younger Toyota kept me informed every couple of days and promised that how ever long it took for the vehicle to arrive they would honor the deal we had made along with any incentives. Everyone I have dealt with is very friendly and courteous and they will always have my business. More

went in with a flat tire. did not see any problem spots. it was sat. june 5 around 11 1130 tech said he looked at my tire. inflated to 50lbs pressure and ran through water and didn't see any problem spots it was sat. june 5 around 11 1130 tech said he looked at my tire. inflated to 50lbs pressure and ran through water and didn't see any problem spots no leaks. put soap. still no leaks. also requested to have my oil changed. as well. assumed it was done right. went home and went out in my wife's van thank god because came home 4- 5 hours later and tire was flat again. of course toyta was closed. so monday called and told bruce what happened informed me I would have to call bf goodrich about possible warranty issue since they didn't see the problem. went to duncan brothers on dual hwy. in hagerstown watched as the tech inflated tire to 40lbs pressure and placed in water to my surprise when he hit the problem spot bubbles came flying out. and discoved rather a good sized hole in center of tire tread.. Can't believe if the tech did his job at toyota he didn't see this. problem. becuase thank god I didn't take my truck out that saturday afternoon after visiting toyota where I was told it was fine. because I would have been changing a tire on the side of a highway or worse could have blown my tire and had an accident. I think the tech was just in a big hurry due to the time and day of problem and didn't take time to do his job. I don't know if he even changed my oil properly or just put a new sticker on my window. don't know if I could trust toyota for these types of issues again. Not to mention I paid only $18 for duncon brothers to fix the problem toyota wanted $30. More

Below is a copy of a letter we wrote to the owner of Younger Toyota. We have never heard a response. ............. We are writing to you today asking for your help. We brought our Highlander in to you Younger Toyota. We have never heard a response. ............. We are writing to you today asking for your help. We brought our Highlander in to your repair facility at the end of March. We had noticed a rubbing sound in the rear of the vehicle and it was getting progressively worse. Your technician diagnosed the problem as a bad wheel bearing in the left rear wheel. The estimate for the job was about $600. We left the vehicle, and when the work was done, we received a call from your service department, telling us that even though the work was done, the noise was still present. The message left on our answering machine was that the differential was also bad, and that it had transmitted vibrations to the left wheel, making it appear to be the source of the noise. Next we were told that to have the differential replaced would be expensive. A used replacement differential, excluding labor charges, would cost us at least $700. When I called to question why we were being charged for the replacement of the bearings, when it was not the source of the problem, I was told that it needed to be replaced anyway. I asked if I could see the part that was replaced to verify that it was bad. I was told that the part had been discarded. I expressed my dissatisfaction with the fact that the job that was done was not what we needed. We brought our vehicle in to have the noise corrected, and we left your facility with no improvement, we are $630.78 poorer, and we had to pay because your technicians misdiagnosed the problem. Last week we took the Highlander to our local repair shop, and had them take a look at it. We told them that your repair shop had told us that we needed to replace the differential. They called us back to say that the bearings in the right rear wheel were bad, and the differential was fine. They did the work, and we picked it up yesterday. The problem was fixed. My concern is that we took our vehicle to your business, trusting that since you are a Toyota dealer, you would know how to fix Toyotas – better then anybody else. Instead of getting satisfaction, we got taken. If we had followed your technician’s advice, and had the differential replaced, we would have been out an additional $700 (plus labor) and still not had the original problem fixed. Your technician’s incompetence cost us $630.78. I am asking you to refund us the full cost of the unnecessary repair. .................. More

I'd been looking for a particular Solara convertible and found it on line at Younger Toyota. I was given prompt,curtious service. This meant alot since I had traveled 2 hours to get to Hagerstown from the found it on line at Younger Toyota. I was given prompt,curtious service. This meant alot since I had traveled 2 hours to get to Hagerstown from the D.C. area. I love the car, and highly recommend Tim Moats as an honest, knowledgeable, NO pressure salesman. More

We bought a new Toyota Tacoma from Younger Motorcars and our salesman was Andrew Nair. From the very beginning, he was very helpful and knowledgable. When asking what the length of the bed on the truck was our salesman was Andrew Nair. From the very beginning, he was very helpful and knowledgable. When asking what the length of the bed on the truck was he even went to the extreme to tell us he was 6 feet and then jumped in the bed and layed down! He also came in on his day off to finalize the sale as we had to wait until the paint protection was applied before we could pick it up. We are VERY pleased with Andrew's professionalism and word of honor. He is an asset to Younger Toyota. Gary and Teresa Howser Cumberland, MD. More