Younger Nissan of Frederick - Service Center

All i wanna is to have trust in quality - so, if i came to change oil and i asked for a synthetic oil and 5W30, then i wanna make sure i did get in fact synthetic and 5w-30 and not regular 10w30 for examp to change oil and i asked for a synthetic oil and 5W30, then i wanna make sure i did get in fact synthetic and 5w-30 and not regular 10w30 for example. There is no way to find that one out, so all i wanna know is that i can trust the mechanic and so on to do that thing! If you guys can work on that and pretty much say it with confidence that's what it happens then it would be nothing but great. Also, going beyond and above for customer is always appreciated...Last time i had a horrible experience with a service rep (i do not believe he works there anymore), but all i wanted to ask that while my oil being changed i wanted a mechanic to put a missing bold in my exhaust hinge and tighten it (i even had my own bolt) and i had to argue with service rep about it since he wanted to charge me $30 - that sh.t was ridiculous! Doing it as a favor and for free that's what would consider going above and beyond, this is cost to a dealership nothing, but a lot to customer and its fairly reasonable request. I was happy when i got an email from Service Manager and this was resolved, even though i had to take care of that little issue myself. but anyway, lately been nothing but a good experience with a service and dealership itself. More

I have been a loyal Toyota customer for years. But when my 1998 Toyota 4Runner needed to be replaced, I decided to check out the Nissan. I bought the Nissan Cube and I must admit, I'm very pleased with th my 1998 Toyota 4Runner needed to be replaced, I decided to check out the Nissan. I bought the Nissan Cube and I must admit, I'm very pleased with the car and the quality of service I have received from Frederick Nissan. The staff are very professional and appear to be genuinely concerned about the safety and reliability of my vehicle. I am very impressed! More

Gary -- I came in yesterday with a list of six items and all were resolved in one way or another. I am not satisfied with Corporate Nissan's response to the "squeaky brake problem", which your mechanic con all were resolved in one way or another. I am not satisfied with Corporate Nissan's response to the "squeaky brake problem", which your mechanic contacted Nissan's Service Area Rep. directly and their response was "that's the way it is"!! This is the second Pathfinder we've puchased - first one was a 2001 model - and in comparison to the 2010 LE the 2001 model rode better, had a better visor design, better MPG and wasn't as noisy inside. It had double visors to use at the same for the front and side all built into one location - the 2010 has a single visor and when used on the side there's no protection in front - in the side position the visor is not steady and jumps up and down - again very poor design for a $40,000 SUV!! Also the 2010 visors will not stay in a position where placed - in the full up position they don't stay and drop down slightly. Marty has a replacement set on order; however, I don't hold out much hope for them operating correctly or any better because they'll be the same poor design. After recent Body Shop repairs were completed, the trunk floor had a grease spot and a general light mess. This was cleaned up to my satisfaction. Otherwise, yesterday's service was acomplished completely and thoroughly as always. I've done a pretty good job on your eyes and brain with all my comments, but if you are able to convey my design complaints to Nissan Design Dept., may be they'll put some sensible things back into the Pathfinder, rather than so many "bells and whistles", which are a distraction to safe driving principles and concentration for the driver! Thanks for the oportunity to respond to your service yesterday. DEN More

Drove into dealer unannounced, battery had discharged but recharged by Nissan emergency service, dealer corrected the problem, Good! But it took over three hours. Service help took off over lunch and car jus recharged by Nissan emergency service, dealer corrected the problem, Good! But it took over three hours. Service help took off over lunch and car just seemed to sit while we sat and waited. But they did get us driving again the same day. More

Marty is the best person that I have ever dealt with at a car dealership. He is always pleasant, friendly, very helpful, patient and understanding. He listens and does his best to try and diagnose the prob car dealership. He is always pleasant, friendly, very helpful, patient and understanding. He listens and does his best to try and diagnose the problem. If he is in doubt he will always check it out. I have never had a bad experience but I don't want to think about dealing with anyone other than service manager. THANKS MARTY YOU ARE THE BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 More

Denny and Lisa were great to work with. Denny did everything he said he was going to do and my car was ready as promised. My only issue was I used a loaner car which Denny was nice enough to get for everything he said he was going to do and my car was ready as promised. My only issue was I used a loaner car which Denny was nice enough to get for me, however, it was completely out of gas. I don't mind putting gas in it but I was headed to work and had to take time to get gas. Other than that the experience was probably the best I have had for service anywhere. More

The reason why I gave Frederick Nissan an excellent rating is because I took my car into them to get serviced for an oxygen sensor replacement. My car started hestitated at shifting gears (2000rpm)foun rating is because I took my car into them to get serviced for an oxygen sensor replacement. My car started hestitated at shifting gears (2000rpm)found out it was my oxygen sensor malfunctioning, got my car back today 9/14/2010 and it drives a whole lot better. Thanks FREDERICK NISSAN, your the best. see ya in october for fuel pump replacement. More