Younger Nissan of Frederick - Service Center

I have worked with Doug many times over the past year two years. Each time, he has been extremely friendly and helpful with all of my car's servicing. I have also worked with Marty in the past and he is the years. Each time, he has been extremely friendly and helpful with all of my car's servicing. I have also worked with Marty in the past and he is the exact same way. I feel like the dealership is always straightforward and honest in describing the problem, price and solution for my vehicle. I have had a serious car issue or two, and every time, I feel like they have treated me great. When I needed a loaner car, they went out of their way to hold a vehicle for me, so I could get the service done immediately. I would recommend this dealership/service department to anyone. More

Marty worked very hard to accommodate me and my schedule. I appreciate his work to make my experience as painless as possible. One recommendation I do have is that the customer is contacted as soon as there I appreciate his work to make my experience as painless as possible. One recommendation I do have is that the customer is contacted as soon as there is an update of any kind. For example when I first brought my car in for service, Marty told me that the car would "probably" be done the same day. Yet, when the parts were delayed coming in I did not find out until I called and spoke to Marty. Have you considered texting or messaging to someone's cell? I appreciate the use of a loaner car and again the lengths that Marty and Brian went to to pick me up and shuttle me to Frederick Nissan. The cost estimate was very accurate. A little high in my opinion, but not too bad. Overall I am very pleased with the customer service and my experience and Marty and Brian definitely contributed positively. More

Very friendly staff that answered all of my questions. My rear bumper was hit, I thought that I would have to replace the entire bumper but Denny told me that they can fix it for me much faster and without a rear bumper was hit, I thought that I would have to replace the entire bumper but Denny told me that they can fix it for me much faster and without any bumper replacement. He also contacted me to let me know that there is a minor hit that I did not know about and suggested to have it fixed now in order to avoid a paint job if I choose to do that later. The car got repaired in 1 day (very fast!) Thank you! More

I brought my car in for the 60,000 mile service and a list of other things to check out. I had to stay and wait for my car. Doug did a great job of letting me know the status of my car. (I did plan to list of other things to check out. I had to stay and wait for my car. Doug did a great job of letting me know the status of my car. (I did plan to be there for a long time. Keep up the great job. More

I haven't been to the dealership in awhile because in the past it had taken too long for an oil change. I decided to give it another chance I was very surprised & delighted how quick & though the visit was. past it had taken too long for an oil change. I decided to give it another chance I was very surprised & delighted how quick & though the visit was. Everyone was very friendly. Gary kept me updated on what was happening with my Murano. I will be back in 3 months. : ) More

The team at Frederick Nissan was professional and attentive to my needs. They stood behind work warranty and corrected my problem without any argument. They also took care of other work I needed done attentive to my needs. They stood behind work warranty and corrected my problem without any argument. They also took care of other work I needed done in a same day expeditious manner. I was surprised to get my car back actually cleaner than I had left it. They gave me a complimentary car washing which in my mind is representative of best in class service. More

When I bought the car I was told there was a maintenance plan--I forget what it was called--but, that I would be sent coupons for every 2nd oil change (for free) and my car would be washed each time it was plan--I forget what it was called--but, that I would be sent coupons for every 2nd oil change (for free) and my car would be washed each time it was in for service--AND I would have the option of a FREE rental car when I dropped my car off for service, provided I made an appt. Well, none of that turns out to be true. I have had my car in for service about 3 times and it's been washed only once (and I had to remind them to do it) and I've tried to get the rental car--only to be told it's probably not going to be available and it's first come, first served no matter whether you have an appt or not. And I haven't received email or coupons for every other oil change. Now, I bought the car service plan--which was supposed to "fill in" the in between oil changes--but I've never received any additional coupons. The service has been very nice. Pretty quick and I like the fact that I can walk to 7-11 to get coffee. More

Overall, my experience so far has been very good. Originally, I requested a loaner but was told the service for my car would only be 1/2 an hr. When I arrived, I was told it would be 4 hrs. I was st Originally, I requested a loaner but was told the service for my car would only be 1/2 an hr. When I arrived, I was told it would be 4 hrs. I was still given a loaner car even though one was not pre arranged and although they called and said it would be an additional hour longer it was not a big deal. My original salesman, Steve, came and talked to us while we were waiting which I thought was very nice. All your employees are extremely friendly and accommodating. Thank you. I didn't have this experience at another Nissan dealer when I was first looking for a car. I am so glad I came to your dealership even though it is further away. More