Younger Nissan of Frederick - Service Center

I've been to Frederick Nissan on numerous occasions. In fact I live in Montgomery County but choose to come to Frederick because of the quality of service. However, my experience when I came on Wednesday, fact I live in Montgomery County but choose to come to Frederick because of the quality of service. However, my experience when I came on Wednesday, February 16, 2011, was not a good experience. If this had been my first time coming I would not come back. Fortunately, this wasn't. I've already spoken to a manager on that day to express my displeasuer. One thing that must improve is the shuttle service. It is TERRIBLE!!!!!!!!!!!!!!!!! More

Wonderful service as always. I took my 2009 370z there for 15,000 mile service when upon arrival I was greeted by Marty and to my surpise was able to remember the last time I was there. He answered all m for 15,000 mile service when upon arrival I was greeted by Marty and to my surpise was able to remember the last time I was there. He answered all my service questions what was being done? what he recommends? how long will it take? and took his time with details descriping each one of those services. He also ensure me that it will be done by 4 pm (which it was!). I was able to drop my car off and get a ride back to work in just 10 minutes that made my life so much easier. When returning back to get my car at lunchtime 4 hrs before I needed my car which was great everything was ready to go. In and out in 5 minutes. WONDERFUL job by all the service staff! I WILL ALWAYS DO MY SERVICE AT FREDERICK NISSAN!! Will see you in 3,000 miles :) Tam Le More

The Customers' Lounge is an excellent place to wait while your car is being serviced. It is clean and cozy. Like the TVs also. All staff attending to me were excellent. I love my Nissan and the service I your car is being serviced. It is clean and cozy. Like the TVs also. All staff attending to me were excellent. I love my Nissan and the service I get. The status reports were great too. No one left me alone for a long period of time without give me an updated status on my car. I appreciate this. More

My most recent visit to Frederick Nissan service involved having Nissan recall work performed on my Frontier pick-up. I have been using Fred. Nissan for service work for 20+ years and this visit was as exem having Nissan recall work performed on my Frontier pick-up. I have been using Fred. Nissan for service work for 20+ years and this visit was as exemplary as all of my other visits. A new service advisor, Rose, took my inital call while looking up my truck VIN to ensure it was covered in this Nissan wide recall effort. Rose was very nice and helpful. Once I arrived for my appointment, Marty Gonchar was my service advisor and as usual he was very nice, and helpful throughout the entire process. Marty even took it upon himself to sign me up for a new Frederick Nissan program which will ultimately save me money, etc. Marty and Doug heading up a very proactive, helpful service department is one of the main reasons that my 21 year old daughter begged me last year to purchase her Altima at Frederick Nissan because she felt comfortable and safe interacting with their service department/advisors. I feel the same way. They are great and should be formally recognized for their exemplary customer service!! Keep up the GREAT work!! More

From my very first contact with Frederick Nissan (a phone call to determine if the car I wanted was available) to my most recent service visit, I have always been treated with efficiency and courtesy. The f call to determine if the car I wanted was available) to my most recent service visit, I have always been treated with efficiency and courtesy. The friendliness and knowledge of everyone has been great; customer service is superb. I wouldn't hesitate to recommend the dealership to anyone, and when I buy my next vehicle, it will certainly be at Frederick Nissan. More

My usual experience is to get called when the car is actually ready to be picked up, which usualy take about 10-15 minutes. This time I was called and my car wasn't even off the lift. The recommended s actually ready to be picked up, which usualy take about 10-15 minutes. This time I was called and my car wasn't even off the lift. The recommended services were explained to me and then I was told it would be another 10 minutes. About 40-45 minutes later did Doug come back to the room to tell me the car was ready. He explained what happened, which he could have told me when I got there and that it would have been a longer wait. Customers don't like to be told a time and then it take 4or5 times longer. It's unprofessinal and irritating. If Doug would have been upfront and honest with where my car was and how long it would take, I would be less likely to complain. Now as far as sthe price, $85 to have an oil change, lube, and tires rotated was way over priced. I could have the same thin done at other establishments around the area for $40 to $50 less. But if I don't have it serviced at Frederick Nissan I loose out on the promotion I got when I first baught the car. I really enjoy and love my Nissan and would've recommended Frederick Nissan to others. However this latest experience has definitely soured any intention to ever come back to Frederick Nissan, much less endorse the dealership. More

I had to visit the service department for an unscheduled appointment. The necessary work was done in a very short time and I was on my way in far less time than I had any reason to expect. The service rep appointment. The necessary work was done in a very short time and I was on my way in far less time than I had any reason to expect. The service rep (Ros) was very helpful and we had a nice conversation while I was waiting for my car. I have been a customer for many years and the chief reasons are the courteous and caring employees and the fact that they provide high quality work for reasonable prices. More

Gary, While I have not completed any of your review Gary, While I have not completed any of your review requests in the past, I want you to know Doug has been really great, especially over this last Gary, While I have not completed any of your review requests in the past, I want you to know Doug has been really great, especially over this last year, as our Quest neared and exceeded 100,000 miles (the end of our extended warranty). You were able to resolve a great number of issues before the end of the warranty, at a great savings to us. Even now that the extended warranty has expired, Doug seems to do everything he can to control our service costs, which we so appreciate in this economy. Yesterday, I was in for "VDC OFF" and "Brake" indicator lights on, and fully expected a costly repair, as our Quest is so electronic. Fortunately, your mechanic determined it was simply low brake fluid. He did find an oil leak, which cost me $200+, but it made me feel like he was looking for real problems, and not taking advantage of the fact that the indicator lights that were on. I don't mind spending time in your waiting area, since I never make an appointment, and Doug comes out regularly to let me know the status. In fact, only once did I make an appointment, and that day I spent at least 5 hours waiting, so I resolved that was not worth it, and by the way, Doug was not there that day. Doug has always offered me shuttle service, or a loaner car if you need to keep my Quest. I have to tell you I did not appreciate having to spend $80+ to have a license plate bulb (which I purchased for less than $2) replaced, because the entire interior of the rear door had to be removed to replace it, but that is not your service department's fault. However, if you have any say with the manufacturer, please let them know, because that is ridiculous. When I was shopping for a mini-van back in 2003, I looked at both the Honda and Toyota dealerships in Frederick. While I thought I preferred the Toyota Sienna, I did not have a good feeling about the dealership. Jeff (whose last name escapes me, but greets me every time I am in there for service) sold me the Quest, and I have been extremely happy with both the car and your service ever since. I want to thank you and Doug (as well as Marty, and the newest lady, whose name I don't know, for the few times I have dealt with them) for keeping my 2004 Quest on the road at the least possible cost to us. Thank you so much, and feel free to contact me at the number below! Deborah Putman 240-344-3155 (Quest is in my husband's name: Geoffrey Anderson) More

My Rogue was taken as soon as I got there for my appointment. The service person input the data for the required service and warranty work. She was very efficient and very nice (and a lot prettier appointment. The service person input the data for the required service and warranty work. She was very efficient and very nice (and a lot prettier than the other guys up front). I was kept apprised as to the status of the work and the car was ready when promised. I waited in the comfortable lounge and read the paper. Not only was all the service done but I got a checklist of all of the items checked including such things as tread left, etc. The car was washed and sparkling and looked like a brand new car. The folks in service are a pleasure to deal with. More

I purchased a 2010 Frontier from Frederick Nissan around September of 2010. I have had mixed experiences with this dealer. Their 3 for free (oil changes for 3 years or 36000) was great. After about a week o September of 2010. I have had mixed experiences with this dealer. Their 3 for free (oil changes for 3 years or 36000) was great. After about a week of owning the truck I came back complaining of bad vibration at highway speeds and suggested the rims needed alignment. I was told by the customer service rep that its because of the "off-road" tires and it will not ride as smooth as a car. About a week later my father-in-law, who also owns a 2010 Frontier, took the truck for a drive and said there the shaking was not from the tires and that his truck was much smoother. I took the truck back to the dealer at which point they balanced all four rims; the service rep got me from the waiting room and said, almost enthusiastically, that the technician said one rim was "way off specification" (I wasn't amused). I drove the truck home and the shacking was still present, but better. I came back the next week to have them look at the rim and they rebalanced it. Once again the shaking was a little better but still present. I then went to Just Tires and paid them to balance the rim, but it didn't improve at all. I went back to the dealer a third time and was told I had to pay $60ish dollars for them to look at the rim, I wasn't happy to pay for something that I thought should have been covered under the new car warranty, but did so anyway. The service rep MGR told me if this didn't fix the issue I could pay a discounted rate of $14 to have road force balancing done via one of their partners. Once again the rim was still shaking the vehicle but I filed a compliant with Nissan Corporate. The Nissan Corp customer service rep was very understanding and said we'd find a solution to the problem. When asked what would make me happy I suggested 1 new rim. For some reason they refused to call me at work and continually left messages on my home voice mail. After about 10 attempts to contact the Nissan Corp. rep, and leaving voice mails, I gave up. Since then I've had a tire rotation that made the shake almost imperceptible. Bottom line is that a new vehicle shouldn't shake so badly that the passenger seat moves noticeably; I had concerns about other mechanical failures resulting from this. I wasted at least 8 hours of my time to try and resolve the issue. In addition, my tires are cupping from being balanced so many times... More