Younger Nissan of Frederick - Service Center

Very disappointing 1st experience I recently purchased a car from the dealership. I was satisfied with that purchase and was happy to leave a great review on this site. However, I we I recently purchased a car from the dealership. I was satisfied with that purchase and was happy to leave a great review on this site. However, I went to the service department for my first service, i.e. oil change, tire rotation. Upon arriving I was told it would take less than an hour and they would vacuum and wash the car for me. After nearly three hours I was finally told my car was done however it had not been washed and vacuumed as promised so the tire rotation was done for free. The communication during this experience was severely lacking between the members of the service team and between the service team members and the customer (me). Rather than simply giving me the tire rotation for free and sending me out the door without all of the services that were promised, maybe the service representative could have communicated with me as soon as he realized the service had not been done and expedited its completion. Also, if I'm given a personal service advisor when I arrive for service, then why isn't that person tracking the progress of my vehicle vs the expected progression. After more than a 30min delay it would seem that someone (service advisor, manager, etc.) should start communicating with the customers. I have one more free oil change from the purchase of the vehicle. If the service is better the second time around then I will be more than happy to provide a more positive review of that service. More

Service Center I worked with Matt when needed service on my Rogue I feel worked hard to get my repair done properly and he was forthcoming with information I neede I worked with Matt when needed service on my Rogue I feel worked hard to get my repair done properly and he was forthcoming with information I needed and he was able to get the job done . I appreciate his help and also he very professional as well as personable. He has a very good work ethic in my opinion and he gave a better insight on the term customer is important and I valued as the customer Good looking out Matt keep up the good work. Mrs.Holliday More

I had an issue with a used car I purchased.. Anna was great !!! She got the items fixed on my car and was committed to customer satisfaction!! She even sent someone to pick up my car from home ! Anna was great !!! She got the items fixed on my car and was committed to customer satisfaction!! She even sent someone to pick up my car from home !! More

Awesome Service and Great People ❣️ I want to say "Thank you so much" to a wonderful people (Peter Sorice, Ben Henneberger, Nick and Ed Beleznay) who wonderfully assist me and guide me a I want to say "Thank you so much" to a wonderful people (Peter Sorice, Ben Henneberger, Nick and Ed Beleznay) who wonderfully assist me and guide me all the way to get my New Altima😍. Very easy and pleasurable buying experience. I will absolutely recommend to go buy any car at Younger Nissan's at Frederick Maryland. More

Fast, Friendly, Professional I highly recommend the service department of Younger - great service and friendly and professional attitude by all from service desk to check out! Wh I highly recommend the service department of Younger - great service and friendly and professional attitude by all from service desk to check out! When I am ready to buy a car I will definitely be looking for a Nissan. More

best service Tony was amazing best service ive ever had here at Nissan. they are all about getting to know the customer and what they want in their car, its not ju Tony was amazing best service ive ever had here at Nissan. they are all about getting to know the customer and what they want in their car, its not just about a sell they go above and beyond. I will keep coming back to tony. More

Saved my vacation My car's transmission got all wonky while heading down to SC from PA and these lads and lasses got us a rental for no cost. Not any rental, but a grea My car's transmission got all wonky while heading down to SC from PA and these lads and lasses got us a rental for no cost. Not any rental, but a great 2019 Altima with some quality features. Liked the service and the car so much we bought it's twin. Better to have a new car with great features, than an old car with transmission issues that's what I always say. More

INCREDIBLE Service! This is the only dealership I will ever go to. I asked for a simple car wash and they went above and beyond my expectations. They were very quick too! This is the only dealership I will ever go to. I asked for a simple car wash and they went above and beyond my expectations. They were very quick too! I didn't have to spend a long time waiting, and I was offered quality amenities like snacks and coffee. Everyone was very friendly and chatty. Amanda is a great cashier and helped me with all my paperwork! Matt helped me get a great deal on a great wash. Simple service done right. I love this dealership! Thank you! More

Carl is Customer Service #1 !! Brought car in to have brakes examined--rear ones needed and taken care of same day. Carl and his team noted a slightly leaking oil filter (which was Brought car in to have brakes examined--rear ones needed and taken care of same day. Carl and his team noted a slightly leaking oil filter (which was replaced). That attention to detail to ensure preventive maintenance was one of several examples of quality care and service and going the extra mile to ensure customer satisfaction--and safe operation of my vehicle. The job was done right, the price within reason. I trust Carl and his team to take care of my vehicle repair needs. More

Excellent customer service El servicio proporcionado por Tony Araujo fue excelente, nos ayudó a encontrar el pago y el vehículo más conveniente a las necesidades de lo familia. El servicio proporcionado por Tony Araujo fue excelente, nos ayudó a encontrar el pago y el vehículo más conveniente a las necesidades de lo familia. More