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Younger Nissan of Frederick - Service Center
Frederick, MD
630 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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630 Reviews of Younger Nissan of Frederick - Service Center
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December 15, 2011
Very satisfy for the professionalism of both Gary and Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje More
by jmhendje
December 12, 2011
Made my service appointment on the easy to use online appointment calendar. I received friendly competent service, great communication from my service adviser, and the work was done on time as promised! appointment calendar. I received friendly competent service, great communication from my service adviser, and the work was done on time as promised! Plenty of opportunities to ask questions along the way. More
by scottwight
December 12, 2011
We always have a great experience. Everyone at the service section is helpful and friendly. I received excellent advice on how to best care for my car. It is a pleasure doing business with Frederick service section is helpful and friendly. I received excellent advice on how to best care for my car. It is a pleasure doing business with Frederick Nissan. More
by mlevitt
Employees Worked With
Gary
December 10, 2011
Doug was knowledgeable, listened well and showed much attention to capturing in detail the nature of the vehicle problem. He was timely, professional and friendly, providing just the right amount of info attention to capturing in detail the nature of the vehicle problem. He was timely, professional and friendly, providing just the right amount of information and feedback while reviewing the full list of suggested maintenance and repair. He was able to suggest different service/repair options that would be cost conscious, all the while keeping the car on the maintenance track best suited for the vehicle. He provided updates throughout the repair process, which ultimately took several days. Franklin is extremely knowledgeable, was able to accurately pinpoint the repair issues, and provided a diagnostic review in a professional and friendly manner; he made sure everything was understood and answered all questions. Through a road test he further demonstrated and explained his analysis, all the while keeping an open mind to new developments as he actually began the repair. It is obvious that he takes much pride in his work and loves what he does, thus exuding a confidence that communicates that things will be done well -- in an orderly, methodical, and thorough manner. More
by DelMorgan
December 08, 2011
I left my car at night there after getting a flat tire & requested an oil change & to fix the tire. First of all, I had to call 3 times just to get someone in the service department to answer the phone & & requested an oil change & to fix the tire. First of all, I had to call 3 times just to get someone in the service department to answer the phone & ask them about the tire. When she called me back she told me I needed a new tire & it would cost $170 for the tire & all of the required services that were needed (i.e. tire rotation/alignment). Even though other places had quoted me much cheaper prices, I decided to pay the extra amount at this place because I THOUGHT that the dealership was more reputable & I would rather pay more & have the peace of mind trusting that everything would be fixed correctly & efficiently. Obviously, I was incorrect because not only did they change the price to over $200 when my boyfriend went to pick up the car (which, by the way, was paid with my credit card that I did not authorize to be charged for that amount); but also when I drove the car it was wobbly & would veer to the side. According to other mechanics I spoke with, this would be either because the wrong size tire was used or they did not rotate/align the car correctly-both of which I was assured would be taken care when I spoke with the representative over the phone. I emailed the service manager, Gary Lewis, who sent me this link for feedback & before completing this survey, asked that he resolve the issue & never received a response. Now I am going to have to take a day off of work & pay another company to fix the problem I've already paid this company to do. I've lost all trust in this dealership & will never bring my car there for anything ever again. I will also make sure I share this experience with as many people as possible so that they are not taken advantage of, as I was. This dealership even makes me want to trade my Nissan in for any other vehicle because of how horrible the service is. I'm sure this company makes money bullshitting people when they're looking to buy a vehicle, but they will not follow through on their promises & will not have longevity with the reputation they are building. Frederick Nissan is just another dishonest, untrusting, conniving dealership that will hustle your for a quick buck & never follow through on their promises. More
by jbartolotta
Employees Worked With
ashley/or jessica??(not sure name of girl on phone) & gary lewis
December 08, 2011
Have not had the car no more longer then a day so I will not give a quality of work high then GOOD. It may have been great but I don't have any thing to go on right now. Did not check around for difference not give a quality of work high then GOOD. It may have been great but I don't have any thing to go on right now. Did not check around for difference prices for the work that was done at other place, I decided to go with you because the dealer should be able to do the work the correct way for what they charge for label. More
by delvean
Employees Worked With
John Konstandinidis
December 07, 2011
My routine service was quick and painless. They brought out a filter that needed replacing explaining that it wasn't necessary this time, but should be done soon. I went ahead and had it replaced but appr out a filter that needed replacing explaining that it wasn't necessary this time, but should be done soon. I went ahead and had it replaced but appreciated that it didn't HAVE to be done right then. More
by bockstad
Employees Worked With
Don't know
December 05, 2011
I found that the staff was very friendly and accommodating. The service was great however the pricing was a little pricey. The repair did take a little longer than expected. I would be coming h accommodating. The service was great however the pricing was a little pricey. The repair did take a little longer than expected. I would be coming here for all my services if the pricing was a little better and if we get regular coupons for oil changes etc. More
by bhavinsafi
Employees Worked With
Gary lewis
November 29, 2011
dealrship corrected a wind whistle that was audible when reaching speeds of over 40mph. Took one day to identify the problem and the repiair appointment took 45 minutes. reaching speeds of over 40mph. Took one day to identify the problem and the repiair appointment took 45 minutes. More
by sbauer
Employees Worked With
John Konstandinidis
