Younger Nissan of Frederick - Service Center

I started using this Nissan service dealership when I was disappointed with my local one. Frederick Nissan always give me an appointment when I want it, show great customer service, and are friendly. The pr disappointed with my local one. Frederick Nissan always give me an appointment when I want it, show great customer service, and are friendly. The price quote given to me in beginning is always the same or less later when the car is finished. More

The service dept is getting better. Still tried to up sell but not as much as in the past. Didn't try scare tachtics as in the pass. They are headed in the right direction sell but not as much as in the past. Didn't try scare tachtics as in the pass. They are headed in the right direction More

I will never go anywhere else. Whenever I take my Nissan in for service I am always treated like I am top priority. The staff is always so professional and friendly. I can honestly say that I trust the se in for service I am always treated like I am top priority. The staff is always so professional and friendly. I can honestly say that I trust the service dept to always do a great job and know that they will do a fantastic job. More

As usual my experience with Frederick Nissan was nothing short of outstanding. You got me in fast, completed my oil change and inspected the vehicle. While I was not expecting to have to replace a battery t short of outstanding. You got me in fast, completed my oil change and inspected the vehicle. While I was not expecting to have to replace a battery that was only two years old (certainly not the fault of Frederick Nissan), half the cost was covered by warranty and you did the job quickly. Your whole team is super. Thanks. More

Made sure all of my concerns were addressed. Took minimal time to get done. Gave me all of the information that I asked for. Waiting area was clean and comfortable. minimal time to get done. Gave me all of the information that I asked for. Waiting area was clean and comfortable. More

I went in to have a diagnostics test due to catalytic converter problems. Doug and his service team confirmed this information and I am awaiting scheduling my next appointment as there is a list of thin converter problems. Doug and his service team confirmed this information and I am awaiting scheduling my next appointment as there is a list of things that I need done (since the car also hit 100,000 miles). There was a bill of approximately $100 after the diagnostics test that I did not recall agreeing upon. Doug immediately took care of this bill with no problems. More

I am very pleased with the service that I recieved on Friday with my Nissan Sentra. The lady who helped me was pleasant, prompt and polite. The service people took me promptly and finished in a very quic Friday with my Nissan Sentra. The lady who helped me was pleasant, prompt and polite. The service people took me promptly and finished in a very quick amount of time. Everyone was curtious and helpful! I appreciate your assitance. Thank you. Niki Koehler More

I had an appointment for 30K mile service. When I arrived, I was immediately greeted in a very friendly manner. The service advisor went over all of the work that would be done on the car and asked arrived, I was immediately greeted in a very friendly manner. The service advisor went over all of the work that would be done on the car and asked if there were any other problems to take care of. My key fob wasn't working so that was checked and the battery replaced. The car was washed and from the outside actually looked like it had been detailed - at no additional cost. One of the screws for the front license plate was stripped. It was replaced at no additional cost with a larger screw. The service advisor told me when I could expect the service to be finished and then kept me up to date about every half hour as I was waiting for the car. I got a chance to read the paper and have a couple of the complimentary cookies and bottled water while I waited in the lounge. Noticing that I was a senior, the service advisor made sure that I got a discount on the service. When the car was ready, she went over the checklist to explain what was done and what the various measurements (brakes, tires) meant. She was great and extremely pleasant. It helped make the experience very relaxing and enjoyable. More

We were sent to the Frederick Nissan dealership with our 2008 Nissan Xterra after having repair issues with new tires we had put on at Sears Auto Center. Sears broke one of our TPS after replacing our tire 2008 Nissan Xterra after having repair issues with new tires we had put on at Sears Auto Center. Sears broke one of our TPS after replacing our tires, and didn't tell us they broke it until we were having issues. They could not fix the problem they created so sent us to the Nissan dealership to hopefully help us. We were frustrated and upset after dealing with Sears. We were welcomed by Leonie Null. She was friendly, professional, empathetic and quickly turned around our day. She took our vehicle back quickly and the service tech had answers for us in quick few minutes. Leonie dealt with the payment arrangements direct with Sears, leaving us out of the middle. The service tech fixed the problem Sears created and came out to explain the problem to us. Thanks to Nissan's friendly, quick, reliable service our Xterra is once again in working order! More