Younger Nissan of Frederick - Service Center

Service department did a great job with Nissan Leaf software upgrade. Very personable. They didn't try to push an oil change on me as I heard happens at other dealerships. Service tech appeared very software upgrade. Very personable. They didn't try to push an oil change on me as I heard happens at other dealerships. Service tech appeared very knowledgeable about the EV car & was very pleasant. Time it took for the upgrade was spot on. Apron part was on backorder...wish they would have called me with heads up on this so I could have scheduled the SW upgrade and apron install at the same time (which is what I had expected as discussed during call to make the appointment...until I got to the dealership to drop off car) More

Quick and efficient. Service person (woman with blond hair)courteous and quick. Love the reminders for the appointment.Coffee pot was empty and waiting area had not been cleaned or vacumned form the day hair)courteous and quick. Love the reminders for the appointment.Coffee pot was empty and waiting area had not been cleaned or vacumned form the day before. More

I usually have a disappointing experience at this shop, but had a pretty good one yesterday. What made this service experience so great was the employee who handled the repairs. Although Doug was the beare but had a pretty good one yesterday. What made this service experience so great was the employee who handled the repairs. Although Doug was the bearer of bad news (specifically that a car I bought used less than 1 year ago already needed a new battery and belts!!!!), it wasn't technically HIS fault and took time to explain what work was needed, and how urgent each repair was (or wasn't). He also found a quick and super-easy solution to an on-going problem that other employees have said would be incredibly complicated and expensive to diagnose and repair. I had been putting off this one small repair on my key-less entry because another employee at the service center said it could take hours of diagnosis, hundreds of dollars in labor costs, and there would still be no guarantee it could be fixed. Doug changed the battery and fixed the problem in 2 minutes. Although my overall impression of this dealership is that they do not perform due diligence to ensure customers have a consistent and prolonged positive experience with their cars & staff, the experience I had yesterday was the most positive one so far. However, despite my positive experience yesterday, I would not recommend this dealership to others. More

My car had been towed in so the dealer could make a new key for me.The servicewoman that took my information never processed my ticket. When I called the next day I was very upset that in a 24 hour period key for me.The servicewoman that took my information never processed my ticket. When I called the next day I was very upset that in a 24 hour period my key had not been made. In short the servicewoman responsibl, not only took full responsibility, but made an exra key for me. I was not easy to deal with but she was a consumate professional and made thing's "right" She is to be commended as a quality employee! More

So I dropped my 2004 Nissan Armada off for an oil change and tire rotation and balance 2/25/12 I asked on the overnight drop box if there may have been a recall for the abs system and if someone would take and tire rotation and balance 2/25/12 I asked on the overnight drop box if there may have been a recall for the abs system and if someone would take a look to see why when i use the remote to lock the car the horn does not beep. I was notified that I would need a diagnostic ran for 99.00 to see about the abs system, Mind you I have already looked on line and you tube about the products problem dted back to 2008 to present! I gave OK to run check. I was called back and informed I needed a booster and actuator plus I needed front and rear rotors and brake pads. I was given a price over the phone as well as on the receipt. I opted not to get the service at this time. I came picked up my vehicle and had a second mechanic take a look at my brakes so that I could get them fixed as soon as possible because i have endured all the problems with the cheap pads and rotors that was orignally stock when I brought the truck brand new. So as I am waiting to drop off my paper work I noticed the ten point inspection paper attached to my Nissan receipt. Well The Mechanic that worked on my vehicle marked that my brakes were Checked and Okay in the green zone. The second mechanic that took a look at my brakes stated they did not warrant repair or replaced for quite some time not even in the near future. So what the hell are you all trying to do rip customers off? I had just started coming there again because when I do get service there I like it instead of having to drive all the way to Tyson's corner when I live right here in Frederick but again I have been disappointed will no longer be brining any of our two Nissan vehicles to get serviced there again. I will endure the drive to an honest dealer. More

John was very friendly and informative. There were issues found with the engine but is under warrenty. Problem is scheduled to be fixed in next day or two. So far I have been very pleased. The price is scare found with the engine but is under warrenty. Problem is scheduled to be fixed in next day or two. So far I have been very pleased. The price is scarey but I dont know what is involved to do the service. We are a one income family right now and that really hust. But I would send anybody I could to you. Service was quick and people are friendly. Thank you; Brenda Sheltra More

I always take my car here to have work done. I trust them and that's important. because some place will tell you that you need things done when you don't. I'm not made of money.lol and that's important. because some place will tell you that you need things done when you don't. I'm not made of money.lol More

The service department employee I worked with was very helpful. Doug knew that I needed to leave by a certain time. I also asked if my car could be washed off after service and before I left. I watched helpful. Doug knew that I needed to leave by a certain time. I also asked if my car could be washed off after service and before I left. I watched as Doug personally washed my car as the detail people were busy with other vehicles. More

As always a pleasant and quick trip to the dealership for warranty service. Every employee mentioned above is always smiling and extremely curteous. The service is always completed quickly. A very enjoyab warranty service. Every employee mentioned above is always smiling and extremely curteous. The service is always completed quickly. A very enjoyable experience. More

I was pleased the service department accommodated my late arrival -- and still had the work done as scheduled. Leonie was gracious and thorough in the sign in process and welcomed me back for pickup, escort arrival -- and still had the work done as scheduled. Leonie was gracious and thorough in the sign in process and welcomed me back for pickup, escorting me to the cashier and checking all those details as well. Thanks! More