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Younger Nissan of Frederick - Service Center
Frederick, MD
630 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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630 Reviews of Younger Nissan of Frederick - Service Center
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May 12, 2012
On my first visit to this dealership for service, the staff were attentive,responsive to questions, and efficient. The waiting area is one of the best I've experienced. The complimentary coffee was appre staff were attentive,responsive to questions, and efficient. The waiting area is one of the best I've experienced. The complimentary coffee was appreciated! The service was thorough and Amanda provided a detailed explanation of the work performed and any recommended service. I'm definitely returning to this dealership for service. Thank you. More
by luv2kayakinmd
May 12, 2012
Difficult diagnostic problem / third time starting failed in new ( < 1000 miles driven ) vehicle. Service team led by Gary Lewis got on top of it, persisted until solution was found, and very importantly kep in new ( < 1000 miles driven ) vehicle. Service team led by Gary Lewis got on top of it, persisted until solution was found, and very importantly kept us informed as diagnostic program developed and was executed. Very pleased with commitment to solving the problem, friendly and courteous communications, and outcome ( let's hope it holds ! ). Would definitely recommend this service department to others. C&JK More
by MuranoWhite
Employees Worked With
May 11, 2012
This is the first time I contact with John K. to take care of the oil change and some other issues (engine vibration, sun roof....). He carefully reviewed the car file on record and found that my Juke is care of the oil change and some other issues (engine vibration, sun roof....). He carefully reviewed the car file on record and found that my Juke is supposed to have a recall for turbo pressure sensor, that I have never been notified by any form. He is also very patiently comparing my sun roof with another Juke's and gets recall jobs done as well. I am very impressed by his friendliness, enthusiasm, efficiency, and competency. Thank you so much, John K.! More
by wenyulin
May 11, 2012
I am extremely disappointed with that my 2005 Altima's floorboard has rusted through and neither Nissan or the dealership are willing to assume liability for faulty material used by Nissan or the fact tha floorboard has rusted through and neither Nissan or the dealership are willing to assume liability for faulty material used by Nissan or the fact that the my car had been serviced/inspected on numerous occasions and the service techs did not either notice or mention to me about the corrosion--I'm sure some rust had to have been visible to them. I want to make clear that I had no problem with John personally...he was very courteous and helpful. I am extremely disappointed and saddened by the fact that neither the manufacturer or the dealer stand by their so-called "Lifetime Corrosion Warranty" that's referenced in my Owner's manual. I will NEVER purchase another Nissan vehicle for this reason! More
by DebraDixon
May 08, 2012
Great experience. Doug helped me with the rental too, gave me rides back and forth, kept me updated with the work in process, awesome.Not much else to say. gave me rides back and forth, kept me updated with the work in process, awesome.Not much else to say. More
by dpepenel
Employees Worked With
May 02, 2012
Leonie was very accommodating and helpful. She went over everything that was done as well as the gentlemen that picked me up from my office was very polite as well. Thank you, it is always nice coming in a everything that was done as well as the gentlemen that picked me up from my office was very polite as well. Thank you, it is always nice coming in and dealing with anyone at the dealership! More
by ccbartlett
April 24, 2012
Very positive experience being the first time at this dealer. From the time I placed the call in the morning to the time I picked up the car in the afternoon. The dealer thru their quality personnel was dealer. From the time I placed the call in the morning to the time I picked up the car in the afternoon. The dealer thru their quality personnel was able to turn a mechanical failure with my Nissan Altima into a positive knowing that now I'm driving a safer car. Thanks to all. More
by ranzola
Employees Worked With
April 21, 2012
I was in for a second key to be made for our 350Z. Everyone was extremely friendly and helpful, and the lounge was great providing beverages and popcorn! Just the cost of the key was disappointing...a Everyone was extremely friendly and helpful, and the lounge was great providing beverages and popcorn! Just the cost of the key was disappointing...a lot of money for such a small thing! We will certainly keep Frederick Nissan in mind for any future work. More
by SusanBriggs
Employees Worked With
John K.
April 21, 2012
Not only was Amanda friendly and knowledgable, the mechanic that worked on the car was as well! We were also expecting the price for the oil change to be a lot higher...we were pleasantly surprised! mechanic that worked on the car was as well! We were also expecting the price for the oil change to be a lot higher...we were pleasantly surprised! The checklist that the mechanic fills out was an added bonus. We will continue to have our car serviced by you. More
by SusanBriggs
