Younger Nissan of Frederick - Service Center

My car was well taken care of and extra shiny. The loaner care process was easy and my car was finished early. Doug and Leonie were very nice. care process was easy and my car was finished early. Doug and Leonie were very nice. More

I rated my service experience #5 because I was helped immediately, the service folks were friendly and attentive as usual, the work was done quickly before I could finish my coffee and the cost of the se immediately, the service folks were friendly and attentive as usual, the work was done quickly before I could finish my coffee and the cost of the service was free. I could not have asked for a better experience. More

First,when I picked up my car key, I noticed it said "failed" for my battery. If I had not questioned why it said that, no one would have told me. When I questioned why my battery would go bad at 23,000 "failed" for my battery. If I had not questioned why it said that, no one would have told me. When I questioned why my battery would go bad at 23,000 miles, the best answer they gave me was, could be the heat and it happens sometimes. I have never had a new car that required a new battery before 50,000 miles or more. So, I was told the battery is pro-rated and I have until July 14th,when my three year warranty runs out,to get a new battery for 80.00, or after that pay full price. I guess I might get a new battery, but to be honest, I haven't talked to anyone who thinks I should have to buy a new battery in a car like this,at 23,000 miles! More

The staff at Frederick Nissan was friendly and helpful as soon as I stepped in the door. I was greeted with a smile and professionalism. Gary Lewis is a true asset to your company! soon as I stepped in the door. I was greeted with a smile and professionalism. Gary Lewis is a true asset to your company! More

Customer service was great and I was very pleased that they were able to get me better pricing on my remote. They were also finished before expected. Very quick! they were able to get me better pricing on my remote. They were also finished before expected. Very quick! More

The service agent was great to work with and friendly. If the cost was much more I would go elsewhere even though I prefer having my Maxima serviced at a Nissan Dealership. An exterior car wash after ser If the cost was much more I would go elsewhere even though I prefer having my Maxima serviced at a Nissan Dealership. An exterior car wash after service would be appreciated. The Toyota dealership did this when I drove a Camry. More

Your team, and Leonie in particular, made what could have been a major headache into a minor inconvenience. Leonie was terrific in keeping me informed. I really appreciated the loaner - it really simplifie been a major headache into a minor inconvenience. Leonie was terrific in keeping me informed. I really appreciated the loaner - it really simplified the experience. I think the price was reasonable. It would have been nice if the technician recreated the problem before dropping the gas tank. I'll be back, hopefully not too soon. More

I received a call early on Monday morning from John; and he relayed what the problem was. He explained everything very well in detail and the cost of repairing it. At that time, it was determined that it he relayed what the problem was. He explained everything very well in detail and the cost of repairing it. At that time, it was determined that it would take approx. 2 days for the vehicle to be fixed, and John offered me a loaner car at no charge. I told him that I would be there before 5:30pm that day to pick up the loaner. When my husband and I arrived; John said that he had more news; good news; the work on my Xterra was completed and the tech was taking it on a test drive. If the tech was satisfied, then it would be ready to go. Apparently, the tech worked all day, and skipped lunch to get this job done. John told us that this is the kind of person this particular technician is. He is focused and likes to complete his work without interruption. What was thought to be a 2 day job, turned out to be several hours. We would like to recognize both John and Danny for their excellent service and dedication. I really appreciate it. More

2008 Rogue brought in for oil change and to explore oil leaking on driveway. Doug and tech team identified problem (transmission oil cooler), located parts and put my wife in a short-term rental car in no leaking on driveway. Doug and tech team identified problem (transmission oil cooler), located parts and put my wife in a short-term rental car in no time at all. Car was repaired next day and my wife made all her commitments requiring driving. She was very pleased and commented on the service to me. More