Younger Nissan of Frederick - Service Center

After 5 years of having my vehicle serviced by your dealership, John Konstandisidia, by far exceeded my expectations with respect to the service, follow-through, and overall experience with your organi dealership, John Konstandisidia, by far exceeded my expectations with respect to the service, follow-through, and overall experience with your organization. John projected a professinal attitude and made sure my questions were answered in a way that was straight forward and concise. Congratulations! Roger Mulligan More

We were extremely satisfied with the service we received upon arriving. The gentleman was more than helpful and answered all of our questions. Check-out was smooth as well. We thank all for their help. upon arriving. The gentleman was more than helpful and answered all of our questions. Check-out was smooth as well. We thank all for their help. More

As always everyone was very nice. I was thrilled to be in and out in less than one hour on a Saturday afternoon. However, I was surprised that the driver's outside mirror was bent back very far and I had in and out in less than one hour on a Saturday afternoon. However, I was surprised that the driver's outside mirror was bent back very far and I had to get out of the car to put it in the correct position. Also there were handprints all over the inside handle. This has never occurred before. I used to love to bring in my Murano for service and go home with a freshly washed and vacuumed car. I miss this part of your service. More

This was my first post-purchase visit for an oil change. I had an appointment for 5pm and arrived 3-4 minutes late because of traffic. When I pulled up to the service bay, a man there siad abrubtly "We're I had an appointment for 5pm and arrived 3-4 minutes late because of traffic. When I pulled up to the service bay, a man there siad abrubtly "We're closed". Not, "I'm sorry. we're closed", or "Can I help you", just "we're closed". I was ready to back out and leave and never return. I am in business myself and I know how to treat customers. Sfter I informed him that I had an appointment, there was a young lady behind the service desk who waved me in. The rest of the experience was great - and the service was completed faster than I was told. More

I like coming into Frederick Nissan. Everyone is so nice and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed immediately. The waiting area is always clean and inviting and you meet people who are genuinely friendly. You are told how long the wait is in advance and suggestions are made to keep your car in top condition which is always a plus in my book, the better my car runs the safer I feel and my comfort level is vital when on the road...peace of mind. I highly recommend Frederick Nissan. Thanks, and see you again soon. More

I got home and noticed old oil on my garage floor, looks like the oil that dripped on other parts of the car was not wiped off. The oil change from start to finish was 20 minutes, great job, however, how like the oil that dripped on other parts of the car was not wiped off. The oil change from start to finish was 20 minutes, great job, however, how could all the inspections, passed tests (41) and oil change be completed in that time frame? The report said that the tire pressure was set to 36 psi. The recommended tire pressure on the inside of the door is 33 psi. I was very happy with the greeting from Amanda very friendly. More

Great customer service and excellent work on my car. My 2007 Altima now feels new again thanks to Frederick Nissan. Very reasonable prices and excellent service, you cant go wrong with Frederick Nissan. 2007 Altima now feels new again thanks to Frederick Nissan. Very reasonable prices and excellent service, you cant go wrong with Frederick Nissan. THank you to Doug Rice and everyone at Frederick Nissan... More

I brought my 2010 Cube in for 30,000 mile maintenance. I was told what would be done and that it would take about 2 hours for this to be completed. After waiting about 45 minutes I looked into the maintena was told what would be done and that it would take about 2 hours for this to be completed. After waiting about 45 minutes I looked into the maintenance bay and saw my car. It was sitting unattended with no service technician near it. I watched it for another 15 to 20 minutes and still no one was working on my car. Then a technician came with some paperwork and drove it away. I assumed it was going elsewhere for additional work. Five minutes later the service advisor came and told me my car was ready. She went over the paperwork and gave me a bill for over $500. I do not know how all this work, $500 worth could be accomplished in so little time. In addition, when I went to get my car I assumed it would be washed as I am a member of the VIP Program. It wasn't. To be honest, if the car was not washed as promised what other work was not done in the limited time it was there? More

All experiences that I have had at this dealership have been excellent. All my interactioins have been positive and informative. There is complete transparency when you can actually watch the cars being se been excellent. All my interactioins have been positive and informative. There is complete transparency when you can actually watch the cars being serviced through the window while waiting. More