Younger Nissan of Frederick - Service Center

Drove vehicle in unannounced as I couldn't risk waiting any longer for a solution or help with power loss for the sake of safety for vehicle, driver, and traffic. I was greated cordially and accepted with any longer for a solution or help with power loss for the sake of safety for vehicle, driver, and traffic. I was greated cordially and accepted with assistance promptly with pleasant demeanor by all. I was not being able to drive from home to dealership in Frederick, a distance of approximately 58 miles without needing to charge or else having no peace about arriving before power was gone. If I used the radio, lights, heater, windshield wipers it was just like the power was disappearing like like drinking a glass of water. It had been two months to the date that I was struggling with this issue and I felt I had a good feel for "Miss Miracle" and knew that was not what the company or dealership would want me to constantly fret about. She is more "grand" than that! More

I bought a new 2013 Altima 3.5 SL on Friday 10/26. 8 days later (11/3) I unfortunately got a flat tire. I brought it in hoping it just needed to be plugged. To my chagrin I was told that there was a g days later (11/3) I unfortunately got a flat tire. I brought it in hoping it just needed to be plugged. To my chagrin I was told that there was a gash in the inner sidewall so the tire needed to be replaced. I was told that the estimate for a new tire would be around $280. I was hoping that maybe it would be covered, but I guess I understand that tires do not fall under any warranty. It freakin sucks, but i understand. I was told that the tire would have to be ordered and it wouldn't be ready until Monday afternoon. The service advisor threw the idea out there of just taking a tire off another car on the lot and putting it on mine, but then he shot down his own idea saying there wasn't enough time. Don't know why he brought this up to give me hope of getting my car taken care of that day, only to shoot it down 10 seconds later. I asked if I could get a loaner. He told me no, I couldn't. I explained that I commute 45 miles each way and there is no way I would do this with a donut on my car. After a while, he finally relented and gave me a loaner. I was pretty ticked he said no in the first place. It's bad enough that I just dropped almost $30K at your dealer just a week before this and now I'm saddled with a bill for this freakin tire and now he's dicking with me about a loaner?? Mike was a nice enough guy, but this whole thing just kind of rubbed me the wrong way. So I go and pick up my car Monday evening. $315.22. Awesome. I get it, $255 for the tire itself, but $45 for "shop supplies" and labor?? Was just hoping for some kind of help or latitude since I just dropped almost $30K at your dealer the week before. The final kick to the crotch was that they didn't even wash my car when they had it for 3 days. Every other car I've bought at other dealers AUTOMATICALLY gets washed whenever I brought it in for service. I know this is something small and probably insignificant to you guys, but I really felt let down customer service-wise. The whole flat tire thing, was by no means the fault of your dealership and I was pissed that it happened, but since this was my first time dealing with the service dept. at Frederick Nissan it was just not a great experience. More

Did a fine job. Was satisfactory. Was satisfied with overall service. Did ok. Was timely and professional. Why do i have to use twenty five words? overall service. Did ok. Was timely and professional. Why do i have to use twenty five words? More

Very polite, professional and above all very fast service. I was greeted in a friendly manner early in the morning considering that the dealership was open the morning of hurricane sandy when many ot service. I was greeted in a friendly manner early in the morning considering that the dealership was open the morning of hurricane sandy when many other businesses were closed More

From beginning to end, I was dealt with in a very professional and courteous manor all while being taken care of efficiently having every question answered honestly. professional and courteous manor all while being taken care of efficiently having every question answered honestly. More

Frederick Nissan Always Provides Friendly, Fast, Quality Service even at 7:30am on a Saturday morning! Doug and Gary both greated me with nice smiles and a good morning and I really like that! Service even at 7:30am on a Saturday morning! Doug and Gary both greated me with nice smiles and a good morning and I really like that! More

As always, great service, but the cost of Nissan's repair parts is outrageous. I have spent enough on my 2006 Murano in the last month for a down payment - but I am "locked into" a loan Frederick Nissan tal parts is outrageous. I have spent enough on my 2006 Murano in the last month for a down payment - but I am "locked into" a loan Frederick Nissan talked me into back in 2006. Live and learn, I guess. Frank Boyle More

Both Gary Lewis and Doug Rice went the extra mile to obtain the software upgrade to the siriusxm radio and (so far) the issue of 'loading' on the radio has been resolved. They also worked with the servi obtain the software upgrade to the siriusxm radio and (so far) the issue of 'loading' on the radio has been resolved. They also worked with the service department to repair a 'scuff' mark on the steering wheel cover that had been pending for some time. Additionally, they worked with SiriusXM to obtain some special pricing to enable me to acquire a six month subscription to better evaluate the siriusxm programming since the three month trial subscription had expired. Very pleased with the customer service provided by Gary and Doug. More

There is a problem with my battery. I was left stranded. I got a jump start and the following day, went to my mechanic. My battery was tested and showed it was bad. I drove from my house in PA to your Nissa I got a jump start and the following day, went to my mechanic. My battery was tested and showed it was bad. I drove from my house in PA to your Nissan dealership in MD the following day where now I was told the battery was fine. My battery was not replaced. Is it possible that it had a charge since I had just drove it 45 min.? I don't know but am just asking. I felt Doug was very nice and did what he could. I am not happy. Looking back I should have asked for a manager. I know there is a problem with the battery. What a shame Nissan will not stand by its product. Today I am going to purchase a new battery so I do not get stranded again. That is a shame since my battery is still covered by Nissan. Extremely disappointing. More

I came in for an oil change. Gary was very polite and professional. Great customer service. Going to recommend Frederick Nissan to all my friends. professional. Great customer service. Going to recommend Frederick Nissan to all my friends. More