Younger Nissan of Frederick - Service Center

as always, great service with no surprises! How can one dealership have so many completely dependable personnel while so many others have so few??? A+++++++++++++++ dealership have so many completely dependable personnel while so many others have so few??? A+++++++++++++++ More

Was treated very well right from the beginning. All work to be performed was gone over in great detail. The cost of each individual service item was discussed and no additions were included later. I w to be performed was gone over in great detail. The cost of each individual service item was discussed and no additions were included later. I would highly recommend Doug Rice to anyone to use as their Service Adviser. More

EXPRESS SERVICE was very friendly, informative and quick. Thanks to you all for getting me in/out in under 45 minutes. I also enjoyed the service gift area while I was waiting. Thanks to you all for getting me in/out in under 45 minutes. I also enjoyed the service gift area while I was waiting. More

Brought car in for oil change and technician identified problem with battery cranking power during routine all around vehicle check. I had battery and oil changed in no time at all. Can rest easy now kno problem with battery cranking power during routine all around vehicle check. I had battery and oil changed in no time at all. Can rest easy now knowing wife and granddaughter will not be stuck during winter cold trying to start car somewhere. Thanks Gary. More

I brought my truck in for four things to be looked at, none that were pressing, but I wanted to have them checked. 1. Bluetooth light no longer lit up. 2. Front speaker sounds terrible. (blown) 3. he none that were pressing, but I wanted to have them checked. 1. Bluetooth light no longer lit up. 2. Front speaker sounds terrible. (blown) 3. heat/ac blower noise. 4. metallic rattle from outside of truck at idle. (when something, perhaps AC clutch, kicks in) The bluetooth issue was fixed. The blower noise was reported fixed, but still makes the same amount of noise. I was told the speaker sounds fine. I'm not exactly an audiophile, and the terrible sound from me drives me crazy. So much that I am thinking of having it replaced at my cost, just to get it fixed. I was told they couldn't reproduce the metallic rattle. When I picked up my truck, I brought the service manager out, and he heard it. I was told I should "bring it back by" if I was out and about. (I would have liked to have had it fixed) I was presented with a bill for "Troubleshooting" the two issues they couldn't find. (the speaker and the rattle) As far as I can tell, the "diagnostics" of these two issues consisted of _listening_. Seems excessive to be charged so much $$ for listening. To still not have it fixed just adds insult to injury. In addition, when I picked my truck up, with 3/4's of the problems still present, I was presented with a $500 quote for scheduled maintenance. I have used Frederick Nissan many times in the past, and would have used it for this PM, but not after this experience. I will drive further for better results. More

I was worked into a schedule that met my requirement. Questions about the service were answered fully. Service was quick and efficient. Mike was pleasant and knowledgeable. Overall, great service. Questions about the service were answered fully. Service was quick and efficient. Mike was pleasant and knowledgeable. Overall, great service. More