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Younger Nissan of Frederick - Service Center
Frederick, MD
630 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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630 Reviews of Younger Nissan of Frederick - Service Center
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November 10, 2013
I came for oil change. I really like express service for that matter. You don't have to schedule an appointment, just pull up through the gates during service hours. And every time I come there is Sergiu gr that matter. You don't have to schedule an appointment, just pull up through the gates during service hours. And every time I come there is Sergiu greets you with smile. I also appreciate the report is giving on hands after service. It is easy to understand. Sergiu explain how to read the report and be aware of what to I have to pay attention too. More
by Gymlara
Employees Worked With
November 07, 2013
From the start, James exceeded my expectations. He was very professional and courteous. James really went the extra mile trying to get me in as soon as possible, listening to the issues with vehicle and m very professional and courteous. James really went the extra mile trying to get me in as soon as possible, listening to the issues with vehicle and making sure everything was address and met my expectations. He also bent over backwards to keep the cost down which really helped me out considering how much work I needed done. I'm very pleased that two long standing issues I've had with my vehicle have now been resolved. More
by Fleawest
Employees Worked With
James Fink
November 04, 2013
Outstanding service - as usual! Sergiu was his normal great self! It's truly tough to imagine any dealership's service department offering greater satisfaction. I look forward to seeing the Younger Nissa great self! It's truly tough to imagine any dealership's service department offering greater satisfaction. I look forward to seeing the Younger Nissan crew for my next service appointment, and highly recommend them for all service needs. More
by 88butn0t0ld5
Employees Worked With
November 01, 2013
Top notch. Quick turnaround and the level of communication was excellent. This dealership takes care of it's clients. I recommend this dealership every chance I get. communication was excellent. This dealership takes care of it's clients. I recommend this dealership every chance I get. More
by Jcrewe2014
October 28, 2013
Doug is always very courteous & professional. I trust him. If he tells me that I need something done to my car, I know he is telling me the truth, & not just trying to sell me some service I do no trust him. If he tells me that I need something done to my car, I know he is telling me the truth, & not just trying to sell me some service I do not need. He is a true asset to your company. More
by rjfedup
Employees Worked With
October 28, 2013
Always fast, friendly service, even at 730am on a Saturday Morning- and I arrived on customer appreciation day for free coffee, donuts, bagels and a discounted oil change! Win Win Saturday Morning- and I arrived on customer appreciation day for free coffee, donuts, bagels and a discounted oil change! Win Win More
by Eckstine
Employees Worked With
October 27, 2013
Service was good. Communication was poor. I had to initiate the calls to find out status of the repair. If you tell me your going to call the next day, then call me. Don't make me pick up the phone initiate the calls to find out status of the repair. If you tell me your going to call the next day, then call me. Don't make me pick up the phone and call you. PS. Also had asked the truck be washed - that didn't happen. More
by TKueberth
Employees Worked With
Phil
October 27, 2013
I had to take my car in for service and was worried about the wait since I had my daughter with me. Upon arrival at the gate, Gary greeted me and started the paperwork. Doug finish the process and suggeste the wait since I had my daughter with me. Upon arrival at the gate, Gary greeted me and started the paperwork. Doug finish the process and suggested that I went to the express service since it would be quicker that way. Sergiu was more than happy to take me thru the express service. He advised that within 30-45 mins I should be on my way out. And yes I was within 45 mins. The staff was excellent, Doug patient with me, Gary very professional and Sergiu speedy. They did not try to have me spend any money. I question them regarding services that I thought I needed and was told that it is not yet necessary. Save my money for now. To too that, my sale person Lacoe was going in vacation for 2 weeks. He called to let me know that he will be away for 2 weeks however if I needed anything I can call and someone will be more than happy to assist. Isn't that beyond professionalism? Thank you Lacoe I am thankful for such loyalty and dedication. Thank you Younger Nissan. More
by Yarhaxia
October 27, 2013
The semi-annual lunch that was provided as I waited to have my car serviced was excellent. My wife was given a free key container, and I enjoyed watching NCAA football on the television. Everyone in the have my car serviced was excellent. My wife was given a free key container, and I enjoyed watching NCAA football on the television. Everyone in the service department was great...a real pleasure to come to the dealership for my first service on my new Nissan Versa Hatchback. More
by RoySimmons
Employees Worked With
October 23, 2013
I have been having my Nissan cars serviced at Frederick Nissan and spent thousands of dollars there for 13 years, trusting you advice completely, but after the last service visit I believe I will have to g Nissan and spent thousands of dollars there for 13 years, trusting you advice completely, but after the last service visit I believe I will have to go elsewhere. I just had an oil change but during the multi-point inspection it was discovered that my brakes were down to 2/32 and that it was metal to metal so my rotors had to be changed out too, on the front end of my Maxima. Since the price was almost $400.00 to have this repair done I went somewhere else to get the brakes done. Not only were the pads NOT at 2/32 but they had not even come close to scoring the rotors. I was told by the customer advisor that it was imperative that I get my brakes done immediately and scared me into having them done ASAP, which was not even close to being an emergency as he suggested. I am totally disgusted. (I have the old pads my possession if you would like to take a look) I was also told there is an additional $3000.00 worth of work to be done on my car. Do I believe it...that is questionable!!! When did your service department switch from honestly helping people with getting their cars repaired to looking toward the Almighty dollar! You have us over a barrel, we rely on our cars daily, and we trust you. How do I trust you now? I have bought 2 cars at your dealership and am in the market for another. I will rethink that one. More
by dcporter5
Employees Worked With
