Younger Nissan of Frederick - Service Center

Excellent job on my Jukie Both Doug and Danny did an excellent team work finding the root cause of the clicking sound from the back of my Juke which has been existed for a long Both Doug and Danny did an excellent team work finding the root cause of the clicking sound from the back of my Juke which has been existed for a long period of time. To me, a detail work and the competency are what customers are looking for. Excellent work, Doug and Danny! Thank you guys. More

2014 Rogue, first 5000 mile Oil Change, Tire Rotation Hello Doug & Gary, I hope you all had an enjoyable holiday weekend, and when you have a moment, I hope you will review this e-mail and provide your Hello Doug & Gary, I hope you all had an enjoyable holiday weekend, and when you have a moment, I hope you will review this e-mail and provide your feedback. I am sending this e-mail as a function of a few surprises I encountered when I brought my 2014 Rogue into your shop Saturday morning (Apr. 18, 2014) for its 1st scheduled 5,000 mile oil change and tire rotation. If you remember, we (Gary, Kyle and myself) had previously discussed the change in maintenance intervals between my former Versa and the Rogue and it was explained to me that a new oil was being used, a synthetic blend and that supported my 5,000 vs. 3,000 mile interval between scheduled oil changes. As of this past Saturday my Rogue had 4,798 miles on it, and when Sergiu reported to me my vehicle was ready to go, he also reported to me upon my asking, that the oil used for my oil change was not the 0W20 synthetic recommended in my maintenance manual, but a Mobil Special X1 5W30 (also, mentioned in my maintenance documentation as an acceptable alternative), an oil I now understand is not even a synthetic blend, but a normal petroleum based oil. The oil change placard placed on the windshield of my Rogue indicates my next scheduled oil change should be at 8,548 (3,750 mile interval), not at all consistent with the maintenance documentation for my vehicle!? If Younger Nissan is, for whatever reason, unable to utilize a grade of oil that supports the maintenance documentation associated with my vehicle, I surely do not want to drive 5,000 miles between oil changes using standard petroleum based oil. Another surprise I encountered was that, despite what my maintenance documentation specifies, your team unilaterally elected to disregard that documentation and not perform the scheduled tire rotation, but Sergiu reported it would be done on my next oil change. Personally I don’t know exactly why Nissan dictated in my vehicle’s documentation that a tire rotation should be accomplished at each 5,000 mile interval, I had always considered 7,500 to be a reasonable interval, but, the maintenance documentation does specify that, and I was just surprised it wasn’t handled as per my documentation. In addition to the points above, when I got my Rogue back, I found no protective paper in the driver side, but I did have a 4-6 inch dark smudge on my new carpet. I also found oil spilled around the Oil filler port, and while neither the carpet smudge nor the spilled oil, in and of themselves, are major issues, it is the underlying principal that to me is very unsettling, i.e., it just reflects a significant lack on conscientiousness and attention to detail, and that sort of demeanor can lead to all kinds of bigger problems. In my opinion, this Rogue is a marvelous piece of automotive engineering and has been yielding better than expected gas mileage as I commute back and forth to Gaithersburg daily, with my present best mpg for the 31 mile commute being 36.4 mpg and the average to date equal to 30.3 mpg. As the weather has warmed, I am getting even better gas mileage. Please let me know what I should expect from Younger Nissan service department with regard to my owners’ maintenance documentation, the specified maintenance intervals, the optimum oil to be used and tire rotations. If using an oil consistent with the recommended maintenance intervals in my maintenance documentation is a matter of cost to Younger Nissan, I will be happy to pay the cost differential, even during the proposed 5 free oil changes. I appreciate your time to review my comments and provide feedback. Best regards, Fred Hoffert Vin # 5N1AT2MV0EC762422 More

Oil change and general inspection On Good Friday as a favor for my husband, I brought his Nissan in for the scheduled mileage oil change. I was greeted immediately by Sergiu who expla On Good Friday as a favor for my husband, I brought his Nissan in for the scheduled mileage oil change. I was greeted immediately by Sergiu who explained all that was included in the general and multi point inspection service. I asked if it would be at all possible to wash the very dirty car. He said absolutely! But please allow for a little extra time beyond the express service. Of course I would, half surprised that he would fulfill this request at all! In a short time he delivered the car serviced and CLEAN. This may not seem like a big deal to some, but it was huge for me as we haven't been able to wash the car in many months. Imagine my delight at getting this errand done promptly, reasonably priced and no charge for the wash! Thank you Sergiu and team for making my holiday a Good Friday indeed! And for making me feel like a "preferred customer" once again. Mrs. David Pincus More

Oil Change Excellent service, walked in and it was done right away. Great concept of having routine service done without an appointment. Items were checked and Excellent service, walked in and it was done right away. Great concept of having routine service done without an appointment. Items were checked and all was ok. More

Great Service They provided great service and are always friendly. If you have any questions they go out of their way to explain anything to you, and make you feel They provided great service and are always friendly. If you have any questions they go out of their way to explain anything to you, and make you feel comfortable. Highly recommended. More

Quick & great Service Positive experience. Excellent service was given to me during my visit to the dealership in Frederick Maryland. I recommend this dealership to others Positive experience. Excellent service was given to me during my visit to the dealership in Frederick Maryland. I recommend this dealership to others that are located in the Frederick area. More

Worth the drive I drive all the way from Hagerstown at 730am on a Saturday morning because not only does the hours fit my busy schedule, I am always greeted by Sergiu I drive all the way from Hagerstown at 730am on a Saturday morning because not only does the hours fit my busy schedule, I am always greeted by Sergiu with a smile. He is very patient and takes the time to go over what services I haven't done yet, and the pricing. Many times I have needed an extra service on a Saturday and Sergiu and Gary have been able to fit me in. Everyone here treats me like family. I love the customer appreciation days and the decaf Dunkin Dounuts coffee. More

Review Sergiu is great. He is willing to get us in for an oil change, and work with our busy schedule. Nobody is pushy, and the price is great. We live in Ha Sergiu is great. He is willing to get us in for an oil change, and work with our busy schedule. Nobody is pushy, and the price is great. We live in Hagerstown, and have a Jeep, but because of the great customer service we make the extra little trip to Frederick. More

This is my 3rd vehicle purchased from Younger Nissan of Frederick,Love my 2012 Nissan Frontier! Best Service around and Fantastic Customer Service! Wouldn't take in anywhere else. Frederick,Love my 2012 Nissan Frontier! Best Service around and Fantastic Customer Service! Wouldn't take in anywhere else. More

Doug Rice and Younger Nissan's Service Dept. are Top-notch! I recently took my Rogue in for an Express oil change, and Doug Rice took care of me, as he always does, with a friendly smile and kind words. I wait I recently took my Rogue in for an Express oil change, and Doug Rice took care of me, as he always does, with a friendly smile and kind words. I waited for the car to be finished, and was entertained by the tennis match that I was going to watch at home on the television, so, needless to say, I had a terrific experience that day with the Younger Nissan Service Dept. More