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Younger Nissan of Frederick - Service Center
Frederick, MD
630 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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630 Reviews of Younger Nissan of Frederick - Service Center
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June 17, 2015
Collision Called me when my car made it to the shop and called me with all the information about what repairs needed to be done and how long it would take. As w Called me when my car made it to the shop and called me with all the information about what repairs needed to be done and how long it would take. As well as made sure to know that I can call for updates and any question I had about my car. More
by Kdreyfus21
Employees Worked With
Mike Bromwell
June 17, 2015
Fast service Very fast service, great job and easy scheduling. I was in and out of the dealership within an hour. Staff are friendly, willing to listen. Very fast service, great job and easy scheduling. I was in and out of the dealership within an hour. Staff are friendly, willing to listen. More
by lgalper
June 17, 2015
Power was out, but the people were not I dropped my car off for a one hour manufacturer recall requirement and an oil change. The job was done in the one hour, but electrical power was lim I dropped my car off for a one hour manufacturer recall requirement and an oil change. The job was done in the one hour, but electrical power was limited and the computer system was down so an invoice could not be generated. It took an additional hour for the power to be restored. At no time did Mr. Pricepa lose his composure or waste energy complaining; he simply did all he could to explain the situation. The problem was out of his control, but he did not come across angry or flustered. He was mature and responsible and I appreciated his calm attention to my situation. More
by RHA7
Employees Worked With
June 16, 2015
Professional and Courteous Great customer service. Doug is prompt, professional and courteous. This is my 2nd new vehicle from this dealership and I am very happy with the Alt Great customer service. Doug is prompt, professional and courteous. This is my 2nd new vehicle from this dealership and I am very happy with the Altima as I was with my Versa. They provided drop off and pick up services to and from my work place for most of my servicing. Would recommend dealership and service center. More
by WAHTU
Employees Worked With
June 12, 2015
thought they were good I had a accident in my focus about a year and a half ago. They fixed my car in a decent time for the extent of the damage. I've had a vibration since I had a accident in my focus about a year and a half ago. They fixed my car in a decent time for the extent of the damage. I've had a vibration since it was fixed. About a month ago it got allot worse. I took out in to see what the problem was after finally getting a hold of someone. We set everything up I dropped the car of and I don't even get a call. Had to call them. They said my cat was fine. Nothing wrong but needed tires. I have general knowledge of cars and I did not believe them. The guy assured me it was just the tires. So the next day I got a full set of tires take it on the highway and guess what the shaking is still there. It felt like they didn't do a good examine and just blamed it on something they didn't have to repair. The easy way out. My insurance company recommend this place and the work that they did was guaranteed. On a side note one month after my car was repaired my car broke down on the highway. It was something they missed. A crack in the radiator. It happens I understand. But they don't wanna hear anything now. Give me some cheap excuse that it's the tires. It's just lazy. More
by mikeschoony
June 05, 2015
Avoid at all costs My 08 Versa hatchback needed a new transmission, which has had so many problems that Nissan extended the warranty to 120k miles. They have had my car My 08 Versa hatchback needed a new transmission, which has had so many problems that Nissan extended the warranty to 120k miles. They have had my car for two weeks now, and tell me it'll be another 11 or 12 until I get it back. I asked about a loaner, and the service manager told me that they have rental for $20/day but they would happily split that with me, bringing my share down to $10. Per day. For a warranty replacement. Even spoke to GM and "partner" Steve, who told me that I haven't spent enough in his service department to justify anything else, and was happy to "lose my business over a couple of hundred dollars." When I expressed worry that it might not be repaired correctly, he told me that it would be done correctly, "just so we don't have to see your face ever again." I called Nissan and they are investigating. More
by DaveLufkin
June 01, 2015
Making up for it. I had an issue the first time I brought my vehicle to this dealership for warranty work. Long story short my issue wasn't resolved and I was charged f I had an issue the first time I brought my vehicle to this dealership for warranty work. Long story short my issue wasn't resolved and I was charged for them not finding anything. The Servic manager called me back a few days later ( I'm assuming after reading the bad survey feedback I left ) and apologized, promised some things and sounded like he wanted to make it up. I took it back again and the manager went above and beyond to try and diagnose the issue and fix the problem. In my eyes, they are definitely making up for the first experience. More
by RBud
Employees Worked With
Allen Bostic
May 31, 2015
Fast Oil change and routine mainteanace Younger emailed me about coming in for routine maintenance and oil change. I made an appointment for later the same day. I combined the trip with othe Younger emailed me about coming in for routine maintenance and oil change. I made an appointment for later the same day. I combined the trip with other errands. Short wait. Doug commented that we only ad 2,000 miles on the odometer since the last oil change. He gave me the option of not having it done, but since we were about to go on a trip, I thought it would be better to go ahead. Three cheers for everyone at Younger!! More
by David S
Employees Worked With
May 29, 2015
Terrible service department! We bought our daughter a new Nissan Versa for her 16th bday. She took the car into the service dept because of a noise. They tried telling her she n We bought our daughter a new Nissan Versa for her 16th bday. She took the car into the service dept because of a noise. They tried telling her she needed new rotor and brakes already (1.5 years). After being charged just under $50 for them to look at the car, we took it for second opinion. Car only needed brake adjustment. This service department tried taking advantage of our young daughter who was trying to do the right thing and take care of her vehicle herself. We will NEVER purchase another Nissan again!!! Dealership wanted to charge over $500 for something that only was a $47.38 fix!! More
by csmith422
Employees Worked With
Service Department
May 27, 2015
Can't ask for anything more Express service is fantastic. They keep me aware of my vehicles condition and make appropriate recommendations. Service is always excellent. Could not Express service is fantastic. They keep me aware of my vehicles condition and make appropriate recommendations. Service is always excellent. Could not ask for more. More
by 350Z
Employees Worked With
