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Younger Nissan of Frederick
Frederick, MD
2,896 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 2,896 reviews
July 22, 2010
Jeff was great!! His sales manager made me feel grateful that I could buy from Frederick Nissan instead of making me feel like my business was appreciated. After filling out paperwork and getting ready to l that I could buy from Frederick Nissan instead of making me feel like my business was appreciated. After filling out paperwork and getting ready to leave I went to thank him (sales manager) and he just stared at me. This sales manager is not an asset to your company, if anything he is a liability. Because of the way he made me feel, this would keep me and my family from returning. I am sorry that I bought a vehicle and paid more than it is worth according to the NADA website. No one wants to negotiate any more. Sorry, Frederick Nissan gets a bad score in my book as we came from Pennsylvania to buy from this dealer. More
by gjkreiner
Employees Worked With
Jeff Lasko
July 22, 2010
Kyle was very patient with me, and always got right back to me with information; he also took time to go over the entire car and all of its features, and has followed up with several phone calls to make sur to me with information; he also took time to go over the entire car and all of its features, and has followed up with several phone calls to make sure I am satisfied...this is the 3rd car I have purchased thru this dealership; I come back because the entire team makes it so effortless, are always welcoming, and always know me by name and welcome me. My experience with the product has been great, and my after the sale experience with the service department has been the same as the sales team, they always welcome you back by name, go out of their way to keep you on schedule, and always accomodate my schedule as far as taking the car in for service. I always tell folks about my overall positive experience here. More
by rob whalen
Employees Worked With
Kyle, Kyle Warfield
July 22, 2010
The price was right and the dealership was very honest about the first car that I looked at. The first car had a bad paint job and that was pointed out to me immediately. The dealership then made it possb about the first car that I looked at. The first car had a bad paint job and that was pointed out to me immediately. The dealership then made it possble for me to have the same deal with another vehicle.I appreciated all that they did for me in helping me purchase my new vehicle. More
by TLHummer
Employees Worked With
Martin
July 21, 2010
I was looking for a good deal on a trade in for my 2003 Saturn Ion, a reliable car that I hated to lose but I knew it was time to upgrade as my kid was growing. I went in to check out the the models and pr Saturn Ion, a reliable car that I hated to lose but I knew it was time to upgrade as my kid was growing. I went in to check out the the models and prices and John was great in walking me around and showing me what there was to offer. I was really impressed with his knowledge and he wasn't pushy or pressuring. He listened to what I wanted in a vehicle and helped me get an absolutely awesome 2010 Nissan Rogue. John handed me over to Ed in finance and the really uncomfortable part of buying a car went by so quickly because of his great personality and knowledge. A couple of weeks later I made a return trip to have the Rogue detailed and then later to pick up my tags, everyone was just helpful and treated me like a princess. Definitely passing the news around, Frederick Nissan is the best place to shop for a new car, real people and great prices for an outstanding vehicle. Thanks, guys! More
by rosewulf
May 08, 2007
Frederick Nissan would not honor a NISSAN warranty claim on a vehicle with an issue that started while under warranty. The dealership drug their feet on the problem until it was out of warranty and then tol on a vehicle with an issue that started while under warranty. The dealership drug their feet on the problem until it was out of warranty and then told me I needed a new transmission. They lost me and my parents, who own Infinity's, as Nissan Customers. I am truly disgusted with Frederick Nissan and Nissan North America Customer Service. More
by boxtwo
June 09, 2006
My Murano fell apart slowly around 35,000 miles. It needed to have every major part replaced under the power train. They did not offer me a rental car or any other assistance. They gave me back my car needed to have every major part replaced under the power train. They did not offer me a rental car or any other assistance. They gave me back my car twice with the steering wheel put back on sideways. Even after having the engine and transmission and converter replaced they wanted to charge me when the radiator went. I will never ever buy another nissan nor would I recommend one to anyone. More
by Marcia
