Younger Nissan of Frederick

Overall I feel that your service department is wonderful! However, I feel your prices are overflated and if it were not a holiday weekend when I had the service performed, I would have shopped around for a However, I feel your prices are overflated and if it were not a holiday weekend when I had the service performed, I would have shopped around for a better deal elsewhere. Originally I was told my car would be finished by noon. However, it was not ready until after 3 pm. Perhaps you need more service technicians to complete the work when promised to customers. More

Good Morning -- After almost a year [December 05, 2010] and reporting to the Service Department each time I brought our 2010 Pathfinder LE for LOF, etc., I was able to get the attention of your group to he and reporting to the Service Department each time I brought our 2010 Pathfinder LE for LOF, etc., I was able to get the attention of your group to hear my "squeaking brakes" when backing up!! Each time the SUV was in for service and I said the brakes squeaked, I was told the Svc Tech could not duplicate the problem at the time! I'd get home park the SUV in the garage overnight - the next AM the "squeakes" were back as I backed out to the street. This tells me there's no moisture on the pads or discs. It has been atleast four times [maybe five] I have reported this problem during my servicing appointments and the classic answer was - "the Svc Tech couldn't duplicate the problem during service"!! The Service Representative - Marty - suggested to bring the vehicle in sometime in November and test it again. On November 10th or 11th, I came in and Doug tested the brakes backing up - and lo and behold - the squeaks resounded much to my pleasure and were heard by Doug. He set up an appointment for November 12th and the Svc Tech found parts had to be ordered to correct the brake's squeak problem. I was told I'd be notified by post card when the parts were in; so far, no card!! As a long time customer, since 1996 - Jenkins time - and our 1994 Oldsmobile, I must say Olds service and two SUV's services and purchases [Jenkins/Fred. Nissan] have been excellent in every way; however, this last year for us has been less than satisfactory with this nagging brake problem. Even contact with Nissan's National Hdqtrs. was frustrating because they just passed/referred me to you guys. For a customer to purchase a $40,000 vehicle and go through the above senario there's good reason for our frustration and patience being worn thin. If this all had been in your court, I'm sure you'd feel much the same. You asked for me to be "as descripted as possible", I hope I've complied, so you'll have "some meat to chew and reflect on" for a while!! Awaiting brake silence in reverse!! Denton E. Nichols More

I was a little uneasy after leaving my car with the service department. I was told to go sit in the waiting room while they worked on my car. After I got situated a guy from the service department ca service department. I was told to go sit in the waiting room while they worked on my car. After I got situated a guy from the service department came and told me I gave them the wrong key. I told him it was the right key. He said it could not be! I told him it was the key I used to get here - the only key I had. He insisted it could not be the right key!!!!! So I went out in the rain to see what the problem was. He showed me that the car would not start. I told him to turn the wheel a bit - the steering wheel was locked, and then turn the key. Guess what? It worked! I should not have to show a guy from the service department how to start my car. Made me a bit unsure about bringing my car here! More

I have had a very long relationship with Frederick Nissan. Through 2 Muranos, one a leased vehicle that was less-than-perfect (the first year of production, it was a "lemon") I consistently had the s Nissan. Through 2 Muranos, one a leased vehicle that was less-than-perfect (the first year of production, it was a "lemon") I consistently had the support of your service department. That's why I am giving Frederick Nissan a great rating. More

I began my search online and located the new Nissan Frontier I wanted to purchase on the Frederick Nissan Page. Upon arriving vehicle was as described, with no hidden costs added in. Salesman was ver Frontier I wanted to purchase on the Frederick Nissan Page. Upon arriving vehicle was as described, with no hidden costs added in. Salesman was very knowledgeable and receptive to my needs and continued to show me additional features of the car during our test drive. Overall a very positive car buying experience. Good Job Frederick Nissan! More

My experience in purchasing was great. Martin had everything lined up and waiting was very minimal. No haggling or presure but easy to negotiate. The dealership was very friendly. I highly recommend everything lined up and waiting was very minimal. No haggling or presure but easy to negotiate. The dealership was very friendly. I highly recommend this dealership to my family and friends. Ask for Martin and you won't be sorry. More

I have been through the car buying process about 6 times in the past 10 years, and this has been the most pleasant experience by far. I never once felt rushed, everything was explained to me fully, and Jef in the past 10 years, and this has been the most pleasant experience by far. I never once felt rushed, everything was explained to me fully, and Jeff really went out of his way to make sure I understood each and every feature on my new maxima. I didn't even realize that my decorative license plate was transferred over to the new car until a couple days later. I could have bought a very similar car in Alexandria about 5 miles from where I live, but I felt overly pressured and I went out of my way to locate the car I wanted, and I was glad I did. I drove about an hour to get to the dealership, but I would do it again after the outstanding service I received there. In this modern car-buying era I think it is rare for most buyers to get a "bad deal" on their new car purchase regardless of where they buy it, but what really keeps people loyal is the small stuff - the service they receive and the overall buying experience. Their online quoting system is a testament to how new technology has not only improved the car-buying process on both ends, but how it has made it so easy, efficient, and practical for even the most casual car shopper. More