Younger Nissan of Frederick

Friendly staff in the Service department. Was given a reasonalbe expectation as to how long it would take to complete the service Comfortable waiting room with free coffee and bottled water. Only minus, reasonalbe expectation as to how long it would take to complete the service Comfortable waiting room with free coffee and bottled water. Only minus, the WiFi did not work well; signal strength was too weak. More

I must say my total experience with Martin Jones was absolutely outstanding. In todays society it is remarkable to find a young man who is extremely courtious and knowledgeable about his product and ge absolutely outstanding. In todays society it is remarkable to find a young man who is extremely courtious and knowledgeable about his product and genuinely wants you to be happy about your purchase. He even introduced me to the GM, service manager, parts manager so I would know who I will be working with in the future. Wendy informed me of all the options I was getting and had all my paperwork ready and I was ready to go. I'll definitely recommend Martin and Frederick Nissan to all my friends. More

I purchased a brand new 2008 Altima from this dealership. From the first communication through today my experience has always been positive. Service does not stop at the sale. I would highly recommend thi From the first communication through today my experience has always been positive. Service does not stop at the sale. I would highly recommend this dealership for sales and service if you value "customer service". More

Battery died due to previous electrical short. Your guys took it in, Jeff Lasko lent me his demo for a loaner and it was requested that I leave the car overnight for a complete positive check. I agreed and took it in, Jeff Lasko lent me his demo for a loaner and it was requested that I leave the car overnight for a complete positive check. I agreed and the next morning service called to say car was ready. Car works fine, great service, staff was very helpful. Thanks, John Brehmer More

A little over a week ago I was out of town visiting relatives when my Xterra gave out on me. I called your service department for help. Marty answered the phone and I was very pleased with the courtesy relatives when my Xterra gave out on me. I called your service department for help. Marty answered the phone and I was very pleased with the courtesy and respect from this person. The servicing was handled quickly and without a hitch. I credit your dealership for hiring people like Marty who is a leader by his attitude toward service delivery. Thanks. Bill More

Marty and Doug in Service have been taking care of my Nissans for years and done a great job. I'm on my 10th Nissan and currently own three. I trust them and their recommendations to keep my vehicles r Nissans for years and done a great job. I'm on my 10th Nissan and currently own three. I trust them and their recommendations to keep my vehicles running. That can't be said for many businesses. Thanks for the exceptional support guys! Cheers, Terry Tielking More

I had just learned that I had a left/driver side brake light out and in reviewing the maintenance manual and investigation how I could replace it myself, I could not figure out how to do it mayself so wit light out and in reviewing the maintenance manual and investigation how I could replace it myself, I could not figure out how to do it mayself so without an appointment stopped by your dealtership and your team had it replaced for me within 20-30 minutes for a very reasonable price. Everything about my experiece was great, and I truly appreciated the service I receieved. Best regards, Fred Hoffert More

All i wanna is to have trust in quality - so, if i came to change oil and i asked for a synthetic oil and 5W30, then i wanna make sure i did get in fact synthetic and 5w-30 and not regular 10w30 for examp to change oil and i asked for a synthetic oil and 5W30, then i wanna make sure i did get in fact synthetic and 5w-30 and not regular 10w30 for example. There is no way to find that one out, so all i wanna know is that i can trust the mechanic and so on to do that thing! If you guys can work on that and pretty much say it with confidence that's what it happens then it would be nothing but great. Also, going beyond and above for customer is always appreciated...Last time i had a horrible experience with a service rep (i do not believe he works there anymore), but all i wanted to ask that while my oil being changed i wanted a mechanic to put a missing bold in my exhaust hinge and tighten it (i even had my own bolt) and i had to argue with service rep about it since he wanted to charge me $30 - that sh.t was ridiculous! Doing it as a favor and for free that's what would consider going above and beyond, this is cost to a dealership nothing, but a lot to customer and its fairly reasonable request. I was happy when i got an email from Service Manager and this was resolved, even though i had to take care of that little issue myself. but anyway, lately been nothing but a good experience with a service and dealership itself. More

This buying process was exceptional. We were able to work out a great deal and I am completely satisfied with the entire process. Martin was a great guy to work with who truly seemed to care that we we work out a great deal and I am completely satisfied with the entire process. Martin was a great guy to work with who truly seemed to care that we were satisfied. He was honest and up-front throughout the entire process and was quick in his response times. I did not feel pressured or pushed to buy the vehicle or any other options (extended warranties, etc.). I would recommend this dealership and would buy another vehicle from them. Hopefully the service will be as good as the buying process. More