Younger Nissan of Frederick

Purchased new truck on December 20th. Purchase contract included adding step rails and side moldings (We Owe). Made an appointment for Jan 5th while the truck was in the service bay. They checked the pai included adding step rails and side moldings (We Owe). Made an appointment for Jan 5th while the truck was in the service bay. They checked the paint color to see if side moldings came pre-painted. I understood that it might be a 3 hour wait on Jan 5th. Later decided to add a bed liner - delivery would coinside with Jan 5th appointment. I confirmed with John that the bed liner could be installed on Jan 5th as well. Arrived Jan. 5th. Asked if I was leaving the truck - I said no (I live 52 miles from the dealership). John said they could do the bed liner and the step rails, but the side moldings needed to be painted (didn't come pre-painted) and that the paint department wouldn't paint them without physically seeing the truck (which I thought Dec. 20th covered). John says they need 7-10 days to do the side moldings. I got the feeling that the side moldings were not in the building, but I don't know this for sure. So, the short version is that I'm disappointed that a "We Owe" side molding takes me a second 104 mile round trip to the dealership and that it couldn't be completed before January 19th (a full month after the truck was purchased). Ken More

John was knowledgeable about the vehicle and service needed. The job was done when promised and under quote. John explained how the part could have been damaged so future damage could possibly be preven needed. The job was done when promised and under quote. John explained how the part could have been damaged so future damage could possibly be prevented. More

My visit this time was the sixth in an attempt to correct the squeaking brakes on my 2010 Pathfinder. Evidently it took the involvement of Nissan's Technical Group to arrive at a solution, thereby, hopefull the squeaking brakes on my 2010 Pathfinder. Evidently it took the involvement of Nissan's Technical Group to arrive at a solution, thereby, hopefully, correcting the "squeak" problem. As you are aware NTG recommended the rotors be re-surfaced and new pads be installed on the front wheels. With the NTG being contacted for the repair solution, perhaps the problem has been resolved. Only time will tell and if this is the resolution to the squeak problem, it will make us satisfied. It just seems to us that this correction method should have been done on the third or fourth visit, which could have eliminated the problem early on and satisfied the customer sooner. More

Excellent! Keep up the good work. I got in the same day for an oil change and to have my brakes checked out because they were making a noise. They took care of that and two other items and finished in less for an oil change and to have my brakes checked out because they were making a noise. They took care of that and two other items and finished in less time than I was promised. Kept me apprised. Jessica was especially great. Hang on to her! More

Very satisfy for the professionalism of both Gary and Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje More

We always have a great experience. Everyone at the service section is helpful and friendly. I received excellent advice on how to best care for my car. It is a pleasure doing business with Frederick service section is helpful and friendly. I received excellent advice on how to best care for my car. It is a pleasure doing business with Frederick Nissan. More

Made my service appointment on the easy to use online appointment calendar. I received friendly competent service, great communication from my service adviser, and the work was done on time as promised! appointment calendar. I received friendly competent service, great communication from my service adviser, and the work was done on time as promised! Plenty of opportunities to ask questions along the way. More

Doug was knowledgeable, listened well and showed much attention to capturing in detail the nature of the vehicle problem. He was timely, professional and friendly, providing just the right amount of info attention to capturing in detail the nature of the vehicle problem. He was timely, professional and friendly, providing just the right amount of information and feedback while reviewing the full list of suggested maintenance and repair. He was able to suggest different service/repair options that would be cost conscious, all the while keeping the car on the maintenance track best suited for the vehicle. He provided updates throughout the repair process, which ultimately took several days. Franklin is extremely knowledgeable, was able to accurately pinpoint the repair issues, and provided a diagnostic review in a professional and friendly manner; he made sure everything was understood and answered all questions. Through a road test he further demonstrated and explained his analysis, all the while keeping an open mind to new developments as he actually began the repair. It is obvious that he takes much pride in his work and loves what he does, thus exuding a confidence that communicates that things will be done well -- in an orderly, methodical, and thorough manner. More

To whom it may concern; After looking at so many To whom it may concern; After looking at so many places we went to Frederick Nissan to get our car. My husband was very excited and bought a Infi To whom it may concern; After looking at so many places we went to Frederick Nissan to get our car. My husband was very excited and bought a Infinity SUV from them. After a test drive my husband informed the sales person and the manager about the tire pressure light been turned on and they told my husband it was due to the cold weather and it’ll turn off automatically after a while. There was also water inside the headlights which we mentioned to the dealership about and they did nothing except assured us the water will eventually dry. Since they were able to convince us with a clean inspection report and the well used history report of the vehicle, we decided to by the vehicle after all. Well, first they drilled holes in the front bumper to place the tags. Of course after a good argument they painted the bumper and place the tag on the valid spot. Even after we drove the vehicle from the dealership, the tire pressure light still kept coming on and air was leaking from the rear passenger tire . After while my husband contacted the dealership and took the vehicle to get the tire inspected and they kept saying nothing was wrong. These issues were brought to their attention before the 30 day warranty period was over. However, even with the warm weather, the tire pressure light still kept doing the same thing and my husband took the vehicle to the mechanic shop at the Kensington Shell where he was told that there is a leak in the rear passenger tire sensor valve. This was realized by putting the tire in the deep water. We went back to the dealership and mentioned this to the manager who told my husband that they can't do anything about it since the 30 day warranty was over. At this point I was certain that they knew what the issue was but they didn't want to take care of it and put us in danger by letting us drive this vehicle. I honestly don't understand how they passed the safety inspection on this vehicle with the leaking sensor valve and the water filled head light boxes. Water in the headlight caused us a burned light bulb which cost $260 just for a one bulb with labor charges. After putting up with a big fight the manager agreed to take care of the tire issue without free labor charge and we paid $110 for the part. But the funny thing is the pressure light was still on and 6 days after my husband got a flat tire on 270 south bound on the way to work with the same tire that was just taken care of by the dealership. My husband then took it to the Nissan dealership in Rockville MD where they inspected the tire and found corrosion in the sensor. The mechanic informed my husband that the corrosion needed to be clean which they should have done when they replaced it at the dealership. My husband call the dealership in Frederick and mentioned about this to the manager who told him that he apologize for what happened. I don’t think just an apology is good enough in situations like this. From the day we bought this vehicle and until today we stop by Costco or at another gas station every two to three times to get air checked in the vehicle. I feel that the dealership put us in serious danger by lying to us and selling a vehicle with all this issues. I wouldn’t recommend anybody buying a car from the Frederick Nissan dealership without having the car tested by another mechanic for safety reasons. More