Younger Nissan of Frederick

I receive excellent, friendly service every time I visit Nissan. I appreciate the care taken by the service department staff to make my visit a good one. From the time I check in to the time I leave, I alw Nissan. I appreciate the care taken by the service department staff to make my visit a good one. From the time I check in to the time I leave, I always feel well taken care of. The cashiers are also nice and friendly. I just used the Express Service for the first time and my experience was the same, great! Keep up the good work. More

We have a 2004 Nissan Quest. Last July, we had an electrical relay problem that affected out sunroof, power sliding door, power locks, power windows and trunk. We could not use any of these items. electrical relay problem that affected out sunroof, power sliding door, power locks, power windows and trunk. We could not use any of these items. The repair cost $1200. Just today (July 25, 2011) we had it back in for service for the same problem. Frederick Nissan warrants their repairs for 1 year and wouldn't you know it, we were 2 weeks outside that 1 year timeframe. I spoke to Gary Lewis (the Service Manager) who advised to bring it in and they'd look at it for us. I thought to myself, I bet you will and how much will this cost? I dropped the van off at 7AM and it was done and ready at 3PM the same day. It helped that they knew the vehicle repair history, so they knew where to start looking for the problem. Regardless, I was sure this would cost us something, as labor isn't free. When I spoke to Doug he told me that they (Frederick Nissan) were taking care of the bill for me and there was no charge. I was pleasantly surprised, as we are 3 weeks from going on vacation and this surely would have cut into our vacation funds. I want to let the guys at Frederick Nissan know that I appreciate them and their outstanding customer service. We surely didn't have another $1200. to sink into the same repair as last year and most likely, we would have traded the van in. We appreciate all you guys have done for us in the past! More

Frederick Nissan is GREAT! I love my Versa, my Frederick Nissan is GREAT! I love my Versa, my salesman, Steve La Tour, and when I need service Rose greets me with a smile. So glad I bought Frederick Nissan is GREAT! I love my Versa, my salesman, Steve La Tour, and when I need service Rose greets me with a smile. So glad I bought from this dealership. More

John was very friendly and responsive. Made me feel comfortable and supplied nothing but top level service. HE WAS ALSO PATIENT and showed great customer service. He went through the required mainten comfortable and supplied nothing but top level service. HE WAS ALSO PATIENT and showed great customer service. He went through the required maintenance that we needed on our vehicle and also what he and the Nissan mechanics felt my vehicle needed to have my vehicle perform at top levels. I will definitely be bringing my vehicle back for future service. The entire staff was friendly and courteous. More

Extremely friendly and helpful staff. Willing to work with me on price and options. Martin treated me very well, and didn't feel at all like a sleazy car salesman. Great place with me on price and options. Martin treated me very well, and didn't feel at all like a sleazy car salesman. Great place More

Jeff is a asset to niisan if he was not my sale manager I would not have brought the vehicle because of other issues. I would highly recommend my friends and family to Jeff. He was a pleasure to know. He wen would not have brought the vehicle because of other issues. I would highly recommend my friends and family to Jeff. He was a pleasure to know. He went beyond the call of duty to make sure I understand every part of the 370z. More

Well the service lady came out to talk to the wife about replacing the airfilter and belts and fluids. My wife said that I would do the airfilter and that she would have to talk to me about the services an replacing the airfilter and belts and fluids. My wife said that I would do the airfilter and that she would have to talk to me about the services and that we may do it at the next service. I purchased a filter from the hardware store and went to change the filter only to find that it was not re-installed (the cover was not fastened into place, the clips were loose and the top was open and my wife drove the car home that way. THe filter was a Nissan Filter I had previously replaced it with a Fram filter. Not sure what to say about that. Perhaps you guys replaced it since I previously replaced it but I don't think so. Overall I am unhappy that the filter box was left off. More

I came in for a routine oil change. The staff was quick, efficient and detailed everything that they found needed to be taken care of on my next visit. They also included estimate prices for the services to efficient and detailed everything that they found needed to be taken care of on my next visit. They also included estimate prices for the services to be completed in the future. More

This was absolutely by far one of the best experiences we have had with buying a new car. I would not only recommend the dealership, but also our sales rep. He was very accomodating and knowlegable about t have had with buying a new car. I would not only recommend the dealership, but also our sales rep. He was very accomodating and knowlegable about the product he was selling us. Thank you Mike. More

Martin had been emailing me for months regarding the soon-to-be-released Nissan Murano CrossCabriolet. He was great about keeping me posted on updates and as soon as one arrived in the showroom he let soon-to-be-released Nissan Murano CrossCabriolet. He was great about keeping me posted on updates and as soon as one arrived in the showroom he let me know. I bought the car a few days later. He was knowledgable, friendly and very accomodating. He spent a lot of time with me and I did not feel any pressure when making my decision. LOVE MY NEW CAR!!!! Thanks Martin and everyone else who helped me last night! Melissa More