Younger Nissan of Frederick

I have had a very long relationship with Frederick Nissan. Through 2 Muranos, one a leased vehicle that was less-than-perfect (the first year of production, it was a "lemon") I consistently had the s Nissan. Through 2 Muranos, one a leased vehicle that was less-than-perfect (the first year of production, it was a "lemon") I consistently had the support of your service department. That's why I am giving Frederick Nissan a great rating. More

I began my search online and located the new Nissan Frontier I wanted to purchase on the Frederick Nissan Page. Upon arriving vehicle was as described, with no hidden costs added in. Salesman was ver Frontier I wanted to purchase on the Frederick Nissan Page. Upon arriving vehicle was as described, with no hidden costs added in. Salesman was very knowledgeable and receptive to my needs and continued to show me additional features of the car during our test drive. Overall a very positive car buying experience. Good Job Frederick Nissan! More

My experience in purchasing was great. Martin had everything lined up and waiting was very minimal. No haggling or presure but easy to negotiate. The dealership was very friendly. I highly recommend everything lined up and waiting was very minimal. No haggling or presure but easy to negotiate. The dealership was very friendly. I highly recommend this dealership to my family and friends. Ask for Martin and you won't be sorry. More

I have been through the car buying process about 6 times in the past 10 years, and this has been the most pleasant experience by far. I never once felt rushed, everything was explained to me fully, and Jef in the past 10 years, and this has been the most pleasant experience by far. I never once felt rushed, everything was explained to me fully, and Jeff really went out of his way to make sure I understood each and every feature on my new maxima. I didn't even realize that my decorative license plate was transferred over to the new car until a couple days later. I could have bought a very similar car in Alexandria about 5 miles from where I live, but I felt overly pressured and I went out of my way to locate the car I wanted, and I was glad I did. I drove about an hour to get to the dealership, but I would do it again after the outstanding service I received there. In this modern car-buying era I think it is rare for most buyers to get a "bad deal" on their new car purchase regardless of where they buy it, but what really keeps people loyal is the small stuff - the service they receive and the overall buying experience. Their online quoting system is a testament to how new technology has not only improved the car-buying process on both ends, but how it has made it so easy, efficient, and practical for even the most casual car shopper. More

The work I had done was under warrenty, so I didn't have any comments to make about price. My overall experience was awesome. I wish I could remember the names of the gentlemen I worked with, I would love any comments to make about price. My overall experience was awesome. I wish I could remember the names of the gentlemen I worked with, I would love to give them special thanks. But, I will say that EVERYONE there was very friendly. My truck needed to go in twice, once to figure out what the problem was, then the part needed to be ordered. The part came in quickly. I rescheduled for another date for the service and I was pleased with the availability they had offered. My truck took much longer to repair than what was estimated. However, the service men were very very nice and apologized over and over about the time it was taking to make the repairs. I really had no problems with how long it was taking. Before the work was started, the servicemen explained exactly what needed to be done, so I figured it was going to take a while. There was no reason for them to apologize so much, but I did appreciate it. It showed they cared and they knew that not having a vehicle is frustrating. I will surely recommend Frederick Nissan to anyone who has a Nissan (or not). I also like the "express" service option they offer for routine work (oil, etc.). Thanks again! More

They treat me as family and remember me every time I come in. They are professional, answer all of my questions and I have never felt talked down to (being female) which has occurred at other dealerships I in. They are professional, answer all of my questions and I have never felt talked down to (being female) which has occurred at other dealerships I have dealt with in the past. They always give me an accurate estimate on how long the service will take and how much it will cost. More

Biggest problem this dealership has is still suffering quality of work they do from technician mechanics. This is more like a combined review with various experiences... I brought my car for all 4 tire quality of work they do from technician mechanics. This is more like a combined review with various experiences... I brought my car for all 4 tire change, so brand new tires to put on, balance and align the car. I was dealing with Nissan Service advisers Doug Rice and Marty Gonchar - those guys have great customer service skills, very cool to deal with and just understanding folks, glad they have them there! Even dealt with Gary Lewis who did not know how to do the quarter tire test, but still a cool guy to have him there, i am sure as a manager he is cool. NOW, the mechanics or whatever their official title is (folks that do actual job) are always missing something. First of all, Nissan prints out that they do 110 point inspection every time you bring a car in - that's BULL SH.T! I had tire feathering problem on my 350z due to factory incorrect alignment specs, and i learned about it at 30k miles...while that sh.t been happening not over the last 3k miles for sure, since i remember the growling noise and such for a long time. So, my car been there for service 3-4 times at least on the lift for oil changes but it was never brought up that inside edges of the front tires are going bold that when last time i learned about it there were cords coming out, i guess that was visible enough. That makes me wonder if they check anything else at all, including even the basic things such as top off the fluids, i might bring it empty next time and see if they add any. I really need to get that list of what is the 110 points that being check, thats almost like a comprehensive car inspection. So, back to my tire changing service. Tires were changed, mounted and i just hope they were balanced (can not now assume nothing), so basically 90% job as done well. I jumped in a car and first thing i notice driving off that tire pressure sensors showing 46 in my left front, 37 in my right front, 43 in my left rear and around 39 in my right rear. The car was sitting there on a lot, and i am sure already cooled down from a test drive which should not have been a long drive to heat up the tires, but even if the tires did get warm - the manual says 34PSI on cold tires, lets say it was driven the pressure should have jumped to 38-39PSI maybe, all around in all 4 tires. So, my point is, that i understand when i bring a car for something specific and there is a side check that was not done, but i brought a car to change tires, which require inflation with air after they are done - so, they were inflated for sure, but sounds like nobody gives a sh.t at what pressure? This sounds like a minor detail, but its brand new tires that i dont want to mess up, and obviously driving on overinflated tire by 11PSI would cause an uneven wear in the middle. So, if i do not have a tire pressure gauge with me, then what am i supposed to do: let the air out, then drive it again to see my sensors showing the temps, then let more out then drive it again?! i mean, a minor thing like that is a pain in the ass - and thats what Nissan dealership in Frederick LACKS! no attention to the detail whatsoever...and this is not the first time i had this experience, like nothing major but a small things that does not make it complete satisfaction! I dont even wanna discuss the time when i asked to tighten the mounting exhaust bolt - they wanted to charge me $20 to tighten up...haha hilarious...thank God that guy who i was arguing about this does not work there anymore! More