Younger Nissan of Frederick

I had $2,700 worth of service work done on my Nissan Quest Mini Van. One of the repairs required the dashboard to be taken apart and removed while the repair was made. Upon replacing the dashboard, Fr Quest Mini Van. One of the repairs required the dashboard to be taken apart and removed while the repair was made. Upon replacing the dashboard, Frederick Nissan realized they didn't fix the problem but yet they still tried to return the van to me. The dashboard was once again taken out and put back in. Now my CD changer is not working. When you hit the CD button, it just beeps, same with eject and load. All of my CDs are stuck. If you scroll through the modes from the steering wheel button, the CD feature is completely gone. Frederick Nissan claims the CD player went bad while in the shop. My CD player was in perfect working condition prior to them working in the dashboard area. They now want me to pay $400 more to fix my CD player that they clearly broke. The General Manager tells me it is a sealed unit and needs to be replaced and was nothing that they did. However, everything to the CD changer was exposed twice and now it doesn't work. I will never give this dealership another penny of my money. They do not care if the customer is satisfied. They are out to make money on innocent people like me. More

The service I received at the Nissan dealership in Frederick was tops! Everyone I dealt with there was very friendly and customer service oriented. Thank you for making me feel welcome and having a g Frederick was tops! Everyone I dealt with there was very friendly and customer service oriented. Thank you for making me feel welcome and having a good experience when purchasing a car. More

doug was very courteous and polite. contacted me to give me an updateon the progress of the vehicle and to let me know when it would be ready for pickup. me an updateon the progress of the vehicle and to let me know when it would be ready for pickup. More

I've always been sceptical of having service done at a dealer. Your staff, Leonie Null in particular, has changed that. Leonie had the uneviable task of playing middleperson between myself and an extended dealer. Your staff, Leonie Null in particular, has changed that. Leonie had the uneviable task of playing middleperson between myself and an extended warranty company which is not particularly please with having to cover a claim. Leonie did a great job of dealing with them on my behalf. She seemed to truly care about my satisfaction. What a surprise. This was all an added bonus to what really made my service experience as good as it could be. I received prompt return phone calls. MY scheduling needs were met. I received thorough answers to my questions. When I asked for it, I received good advice. Completion of my service was right on schedule. These are all very simple tasks that many in the service industry overlook. Your staff made them a priority. Thank you. Special thanks to Leonie. Sincerely, Dewey Duttweiler More

THE SERVICE WAS REALLY GOOD AND I APPRECIATED THE ATTENTION TO DETAIL. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO OTHERS. KEEP UP THE GOOD JOB. THANKS! ATTENTION TO DETAIL. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO OTHERS. KEEP UP THE GOOD JOB. THANKS! More

Alvin was great, made me feel very comfortable, and he was very knowledgeable. The outside of the car wasn't as clean as it could have been and although it was taken back to be cleaned, the only one I saw was very knowledgeable. The outside of the car wasn't as clean as it could have been and although it was taken back to be cleaned, the only one I saw clean it was Alvin. Alvin went above and beyond to make my experience a good one. He is an asset to the team. A++++ More

The service was great. The employees were very kind and helpful. Finding a car suitable to my family's needs was quick and easy. The car is still up to my standards today. helpful. Finding a car suitable to my family's needs was quick and easy. The car is still up to my standards today. More

Very friendly and fast service! I waited and had some popcorn and complimentary water. We were only waiting about twenty minutes which was perfect for my little one! popcorn and complimentary water. We were only waiting about twenty minutes which was perfect for my little one! More

We purchased our car from Frederick Nissan in August 2009. It has been very reliable and has saved us a lot in gas mileage as our other vehicle only gets 10 mpg. The cube gets about 28 in the city with 2009. It has been very reliable and has saved us a lot in gas mileage as our other vehicle only gets 10 mpg. The cube gets about 28 in the city with some highway driving. Everytime we take our car in Frederick nissan for service it is done as promised and the staff is very courteous. We could not have afforded to pay for the repairs just done that Frederick Nissan was able to have covered by our new car warranty. We are very grateful for the extra effort made by staff. Thanks for an experience that dosent seem to happen much these days... Honest and fair service.... and a company that stands behind their warranty's. Sincerely, Richard and Brenda Sheltra More

My experience with Frederick Nissan has always been a good one. My wife and I have been customers for nearly 20 years. If anything this most recent experience was the best. All the staff was friendly a good one. My wife and I have been customers for nearly 20 years. If anything this most recent experience was the best. All the staff was friendly and eager to help. My salesman Alvin Baylor was most cordial and knowledgeable. We plan to continue our long relationship with Frederick Nissan. Ed A. More