Younger Nissan of Frederick

Scheduled my car for a recall and oil change. Took it in, they had the car all day and did not tell me that they did not have the part. Now I have to take it back in again! That is why I made the appoi in, they had the car all day and did not tell me that they did not have the part. Now I have to take it back in again! That is why I made the appointment in the first place. They did do the oil change. It is just poor communication and another inconvience. More

Doug and Marty have been taking care of my Nissans for years. I currently own 3 Nissans and bring them all to Frederick because of the great support I get from these guys and their teams. I completely t years. I currently own 3 Nissans and bring them all to Frederick because of the great support I get from these guys and their teams. I completely trust their judgment and recommendations. They are always understanding about expenses and prioritize vehicle work to keep my family and I safe and on the road. Take care of these guys.....I'll keep coming back to Frederick for maintenance because of their outstanding expertise and customer support. Terry Tielking More

My visits to Nissan Service Dept. are always met with smiles. The people are very friendly and willing to find out out the concerns for my vehicle and take care of the issues right away. I was also p smiles. The people are very friendly and willing to find out out the concerns for my vehicle and take care of the issues right away. I was also pleased with how easy it was to request a rental car during my service. I usually take my car in the night before and drop it off -- or take the shuttle to my work. Since it was a day that would not be as convenient to do that - I requested a rental. I have been pleased with the service so far -- I look forward to many more successful visits. Thanks Nissan! Sincerely, Amy Tu More

I think the prices are a little high and the staff could clean the dirt off the steering wheel from their hands. I have always taken my vehicles to this dealership for service since I have bought 5 vehicles clean the dirt off the steering wheel from their hands. I have always taken my vehicles to this dealership for service since I have bought 5 vehicles there. Very happy that the dealership gets my vehicle in for service quickly. More

I had my 1997 maxima serviced Jan 18, 2011. (1) Part of the exhaust heat shield had rusted and fallen off. Doug clearly explained all options and their safety implications. I was able to choose the lowest the exhaust heat shield had rusted and fallen off. Doug clearly explained all options and their safety implications. I was able to choose the lowest cost option with confidence based on Doug's explanation. I really appreciated his integrity and looking at the situation from my perspective. (2) He clearly explained the service options in the same manner and I was able to choose which ones to do from my perspective. (3) Also, they had a shuttle take me home. Every one: cashier, mechanics, sales all were helpful and friendly. Sincerely, Guy Henry More

Once again your service department has exceeded my expectations, and as far as I'm concerned is second to none in every category. You make us feel we are valued customers - not that you are doing us a expectations, and as far as I'm concerned is second to none in every category. You make us feel we are valued customers - not that you are doing us a favor by servicing our vehicles. Thanks to the entire staff. More

Very easy buying experience very friendly and well trained staff took the time to get me the car I wanted at the deal I wanted.Martin was very nice and was very patient with my 11 year old son who had trained staff took the time to get me the car I wanted at the deal I wanted.Martin was very nice and was very patient with my 11 year old son who had to tag along. After the deal was made they did there best to get me on my way in my new Altima. More

I was really disappointed to learn that my extended I was really disappointed to learn that my extended coverage had lapsed. Since I've owned the Murano, the drivers seat motor has been replaced twi I was really disappointed to learn that my extended coverage had lapsed. Since I've owned the Murano, the drivers seat motor has been replaced twice and this last repair is the third time that I've had to have an oxygen sensor replaced. Whenever I received a notice that my warranty was getting ready to expire, I would call the number and the representative that I talked with said that I was fine as soon as they heard that I had purchased the extended coverage when I bought the car. I did not receive a call or notice in July or August, last year, stating that my extended coverage was getting ready to expire. Needless to say, I was surprised and dismayed to hear the the coverage had lapsed and that the repair would cost over $500.00 instead of the $50.00 deductible that I was expecting. Since my coverage has expired, except for the lifetime powertrain warranty coverage I have, I am seriously considering switching to an automotive maintenance/repair facility that is more convenient to Ft. Detrick where I am employed. Of course, all maintenance records would be maintained to prove timely service should I require the need to use my lifetime powertrain warranty. More

My wife and I had a great car buying experience in Frederick Nissan. The employees are freindly, professional and courteous, especially Mr. Martin Jones who made us feel comfortable and was very detai Frederick Nissan. The employees are freindly, professional and courteous, especially Mr. Martin Jones who made us feel comfortable and was very detailed in explaining all the features of the Maxima, while reviewing the owner’s manual with us. Mr. Jones exercised the no pressure policy and kept reassuring us if we felt uncomfortable with deal at anytime to let him know. I also like the follow-up e-mails and phones calls after the sale from Mr. Jones and the service department congratulating us and making sure we are happy with the vehicle and setting up a free oil change appointment. Overall, we were treated like VIPs and love the new 2010 Nissan Maxima! More

The servie department is efficient and welcoming. My service was completed in a timely manner. The cleanliness of the faciliy is outstanding. I previously owned a Saturn and I LOVED that car. I had p service was completed in a timely manner. The cleanliness of the faciliy is outstanding. I previously owned a Saturn and I LOVED that car. I had planned to purchase another until that branch of GM was closed. One of my favorite things about the Saturn was the remarkably knowledgeable, friendly, and efficient service deartment. I did not think that I would find another as good. So far, I have found the service department at Frederick Nissan to be comprable to that at Saturn. More