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Younger Nissan of Frederick
Frederick, MD
2,916 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 2,916 reviews
May 25, 2011
Dwight was great. He worked very hard to find the right car for us. Everyone in the dealership worked very hard towards getting the right car, right price and right finance option for us. We didn't plan to car for us. Everyone in the dealership worked very hard towards getting the right car, right price and right finance option for us. We didn't plan to buy a car so quickly on that day, but with all the cheerful and good customer services provided, we ended up buying the Sentra within just a few hours. The car is great. My whole family love it. Thanks so much. More
by monyitchan
Employees Worked With
Dwight Chung, Nick Dibiase
May 25, 2011
This is the second time that I have gone in for regular maintenance service. I have found it easy to sign up for an appointment, I have been called to be reminded and everyone in the service area has been maintenance service. I have found it easy to sign up for an appointment, I have been called to be reminded and everyone in the service area has been extrememly pleasant and mannerly. There was even a call to follow up at the end. If this continues to be the way I am serviced, I will not take my car anywhere else. I have never felt this way about any other dealership! More
by loginia
Employees Worked With
Gary
May 21, 2011
Recently I brought an Armada. I brought my truck in just for an oil change but I felt like the dealership treated me very well regardless. The service was excellent. I was impressed with the accomadations for an oil change but I felt like the dealership treated me very well regardless. The service was excellent. I was impressed with the accomadations. The people were very friendly. I was not pressed for any other service. I even got my car washed. This is what I call top rated service. I do have other choices to get my car serviced, but, because of the service that I received I will continue to come back to Fredirck Nissan. More
by bartong
Employees Worked With
Can't remember her name
May 18, 2011
We had a great experience at Frederick Nissan. Kyle was very patient, professional and thorough. He was not pushy nor did he try to convince us to buy something we weren't really crazy about. He took the very patient, professional and thorough. He was not pushy nor did he try to convince us to buy something we weren't really crazy about. He took the time to show us the features and did not try to rush us along. Both Kyle and Dave were a pleasure to work with. We love our new Murano! More
by etango
Employees Worked With
Kyle and Dave, Kyle Warfield
May 17, 2011
Both Ladies provided courteous, friendly service with a smile. They were informative during the service, as well as, assisting me up to the very end of the service. I enjoy each visit. It is truly a ple smile. They were informative during the service, as well as, assisting me up to the very end of the service. I enjoy each visit. It is truly a pleasure dealing with these women who obviously know what customer service is all about. Great Job! More
by cmkaltmail
Employees Worked With
Rose, (Another Lady Didn't Catch her name)
May 15, 2011
My car needed regular service oil change tire rotation, etc. The service team said service would take about an hour wich it did. My car also needed to have rear brakes after being checked by technicians. etc. The service team said service would take about an hour wich it did. My car also needed to have rear brakes after being checked by technicians. I didnt have time to stay and wait but they gladly offered me a rental car for a few hours. More
by mklowe6088
Employees Worked With
Other Employees :
Gary Doug and female but didn't catch her name but waw very friendly and nice
May 15, 2011
From the moment we arrived for a test drive to unexpectedly leaving with a new car, the experience at Frederick Nissan was excellent. Mike met my price expectation, and more importantly expedited unexpectedly leaving with a new car, the experience at Frederick Nissan was excellent. Mike met my price expectation, and more importantly expedited the process so that I could get home to visit with my son, who just came home from college for a brief weekend visit during finals. Thank you! More
by LisaEdwards666
Employees Worked With
Mike and David, Nick Dibiase
May 13, 2011
Although we live in Boyds, we came to the Frederick Although we live in Boyds, we came to the Frederick Nissan becuse we found from the internet they had in their inventory the type of car we were look Although we live in Boyds, we came to the Frederick Nissan becuse we found from the internet they had in their inventory the type of car we were lookin for, Nissa Rogue with SL package. We also renewed our log log standing friendship with Steve Lato and Nick. All the Best. Thomas & Rebecca Iype More
by nissan37
May 11, 2011
I recently drove to this dealership, which is about 100 miles away from my home town. I had done my homework at home and was ready for the next step. This dealership advertises 125% of Kelly Blue Book but miles away from my home town. I had done my homework at home and was ready for the next step. This dealership advertises 125% of Kelly Blue Book but they do not honor it. They have/had a Nissan Pathfinder leftover 2010 marked down. I called down to find out if that was the true price or one of those "fake" markdowns. Dealers like to put all the incentives on there vehicles then tell you you don't qualify for them and we have to raise the price. I was told by my salesman that the price was a true price, the manager wants to sale the leftover. I drive all the way down, only to be told in a matter of 20 minutes that my credit score was not good. I pulled my Experian score out(I had gotten it before I went down there) and showed them that my credit score was not bad. My salesman walks away...never allowing me to speak with the finance department, comes back 15 minutes later with my keys in his hand and said sorry we can't help you. I left very upset at the bull I had just been put through. I called my salesman on my way home and ask him for the numbers they came up with, so I could present it to my bank, he stated he did not have them.I asked him how much was the dealership giving me for trade value? He started to stutter telling me that they called the Chevy dealerships to try and come up with a value. I told him it was on KBB, I had already looked it up. He stated you can buy a new one for less then what your is worth. I stated yes but it will not have the equipment that mine has, I hung up the phone. The next day I get a phone call from the finance dept.of this dealership wanting to know what they could do to get me to buy that Pathfinder, they actually left a message. I have tried for two days to contact them.....(they are never working) More
by gypsee
Employees Worked With
Adam Bradley
May 10, 2011
Martin Jones contacted us almost immediately after I hit the send button on your website, we went right in and ended up leasing a 2011 Sentra SR that same day! Martin was very patient with us and accommod the send button on your website, we went right in and ended up leasing a 2011 Sentra SR that same day! Martin was very patient with us and accommodated our every question and need. We test-drove both the Versa and the Sentra, but loved the Sentra. Martin got us the best monthly payment with your 39-month lease incentive. Martin was very engaging and really established a relationship with us; he wasn't your ordinary salesperson. He took an interest in us and our circumstances and helped us find the best fit with our new Nissan Sentra SR! More
by telemarko
