Younger Nissan of Frederick

Jeff was great. I was emailing 3 dealerships all promising everything. One dealership ask me to come back during the President sales and we had to wait 15 minutes to talk to him. Then found out he promising everything. One dealership ask me to come back during the President sales and we had to wait 15 minutes to talk to him. Then found out he didn't even have the Altima that was fully loaded. Jeff not only had the car, he sent me the price and pictures of the car I wanted in the correct color. When we got there we was greeted and Jeff came out within 5 minutes of getting there. Because I was talking to Jeff through email, he had the car wash and ready to go for a demo by time we got there. After we decided that we want the car, Jeff had the car prep for final sales, while we did the paperwork. It took less then 2 hours to do all the paperwork and get the great financing deal. We walk out with a 2011 Nissan Altima, fully loaded in Navy Blue with 1.9% financing and no money down. It was one of the greatest experience I had in purchasing a car. More

I've been to Frederick Nissan on numerous occasions. In fact I live in Montgomery County but choose to come to Frederick because of the quality of service. However, my experience when I came on Wednesday, fact I live in Montgomery County but choose to come to Frederick because of the quality of service. However, my experience when I came on Wednesday, February 16, 2011, was not a good experience. If this had been my first time coming I would not come back. Fortunately, this wasn't. I've already spoken to a manager on that day to express my displeasuer. One thing that must improve is the shuttle service. It is TERRIBLE!!!!!!!!!!!!!!!!! More

Martin was very friendly and knowledgable. He listened to what our needs were and was upfront about all the costs. From Sales to Finance - this dealership provided us with a great, no pressure, friendly to what our needs were and was upfront about all the costs. From Sales to Finance - this dealership provided us with a great, no pressure, friendly experience. I would recommend buying from them - we plan on buying from them again in the future. More

EVERYONE AT FREDERICK NISSAN WAS COURTEOUS AND FRIENDLY. I FELT VERY WELCOME EVERYWHERE AT THE DEALERSHIP. THE MADE ME FEEL COMFORTABLE WITH EACH STEP FROM PICKING THE NEW CAR UNTIL I LEFT WITH MY NEW CAR. I FELT VERY WELCOME EVERYWHERE AT THE DEALERSHIP. THE MADE ME FEEL COMFORTABLE WITH EACH STEP FROM PICKING THE NEW CAR UNTIL I LEFT WITH MY NEW CAR. THE SALESMAN MADE SURE I UNDERSTOOD THE FUNCTIONS OF THE CAR,WHICH WERE MANY AND IT WAS HIS DAY OFF. More

Wonderful service as always. I took my 2009 370z there for 15,000 mile service when upon arrival I was greeted by Marty and to my surpise was able to remember the last time I was there. He answered all m for 15,000 mile service when upon arrival I was greeted by Marty and to my surpise was able to remember the last time I was there. He answered all my service questions what was being done? what he recommends? how long will it take? and took his time with details descriping each one of those services. He also ensure me that it will be done by 4 pm (which it was!). I was able to drop my car off and get a ride back to work in just 10 minutes that made my life so much easier. When returning back to get my car at lunchtime 4 hrs before I needed my car which was great everything was ready to go. In and out in 5 minutes. WONDERFUL job by all the service staff! I WILL ALWAYS DO MY SERVICE AT FREDERICK NISSAN!! Will see you in 3,000 miles :) Tam Le More

The Customers' Lounge is an excellent place to wait while your car is being serviced. It is clean and cozy. Like the TVs also. All staff attending to me were excellent. I love my Nissan and the service I your car is being serviced. It is clean and cozy. Like the TVs also. All staff attending to me were excellent. I love my Nissan and the service I get. The status reports were great too. No one left me alone for a long period of time without give me an updated status on my car. I appreciate this. More

i couldn't thank you all enough for the amazing customer service and help that you gave me!!! i give you a thousand stars and thumbs up and all that good stuff!! THANK YOU,you made being a first time car bu service and help that you gave me!!! i give you a thousand stars and thumbs up and all that good stuff!! THANK YOU,you made being a first time car buyer an easy and not scary experience. thank you again More

My most recent visit to Frederick Nissan service involved having Nissan recall work performed on my Frontier pick-up. I have been using Fred. Nissan for service work for 20+ years and this visit was as exem having Nissan recall work performed on my Frontier pick-up. I have been using Fred. Nissan for service work for 20+ years and this visit was as exemplary as all of my other visits. A new service advisor, Rose, took my inital call while looking up my truck VIN to ensure it was covered in this Nissan wide recall effort. Rose was very nice and helpful. Once I arrived for my appointment, Marty Gonchar was my service advisor and as usual he was very nice, and helpful throughout the entire process. Marty even took it upon himself to sign me up for a new Frederick Nissan program which will ultimately save me money, etc. Marty and Doug heading up a very proactive, helpful service department is one of the main reasons that my 21 year old daughter begged me last year to purchase her Altima at Frederick Nissan because she felt comfortable and safe interacting with their service department/advisors. I feel the same way. They are great and should be formally recognized for their exemplary customer service!! Keep up the GREAT work!! More

From my very first contact with Frederick Nissan (a phone call to determine if the car I wanted was available) to my most recent service visit, I have always been treated with efficiency and courtesy. The f call to determine if the car I wanted was available) to my most recent service visit, I have always been treated with efficiency and courtesy. The friendliness and knowledge of everyone has been great; customer service is superb. I wouldn't hesitate to recommend the dealership to anyone, and when I buy my next vehicle, it will certainly be at Frederick Nissan. More

Kyle was an absolute pleasure to work with! And, Nick in finance was a huge help too! I purchased a new car and traded in my older Murano and it was a wonderful experience all the way around. Great salespe finance was a huge help too! I purchased a new car and traded in my older Murano and it was a wonderful experience all the way around. Great salesperson in Kyle and I would definitely recommend him to others! More