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Younger Nissan of Frederick

Frederick, MD

4.9
2,834 Reviews
*********How does Younger Nissan of Frederick have so many reviews?********** It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service. Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better. We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service. Thanks to everyone that has provided feedback thus far!
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7418 Grove Road

Frederick, MD

21704

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Showing 2,834 reviews

April 26, 2011

Doug was very helpful and patient in answering my questions and explaining to me what was going to be done. I felt like a shareholder from the manner in which I was treated by him. I would recommend More

by jpannoh69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
April 26, 2011

Excellent experience at Frederick Nissan with Mike Rose and team. My wife Jen and I loved the new dealership. All of the staff were an absolute pleasure to deal with and seeked every opportunity to make More

by mblakerogue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rose, Nick, Dave, Nick Dibiase
April 26, 2011

I called for a quote to have my radio installed. I spoke with Doug was very helpful and patient in answering my questions and got back to me fast. The day of the installation I was helped in a timely manne More

by trobertson1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
April 25, 2011

As usual, FN was outstanding. The service is friendly and quick and the staff is wonderful. I enjoy being able to roam the showroom and not have salespeople all over me while I wait for service, and there ar More

by jgram1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
4
Apr 25, 2011 -

Younger Nissan of Frederick responded

THANK YOU FOR COMPLETING OUR DEALER RATER REVIEW AND FOR THE WONDERFUL COMMENTS. IT IS ALWAYS A PLEASURE TO ASSIST YOU. GARY LEWIS SERVICE MANAGER

April 24, 2011

My driveway is 600 feet long, and every winter, I get stuck at home any time there is more than 6 inches of snow because my 1999 Camry just can't make up the driveway. I decided it was time for a vehicl More

by jakMurano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Warfield, Kyle Warfield
Apr 25, 2011 -

Younger Nissan of Frederick responded

Thanks for the glowing review. I know you'll continue to love the Murano. It as a please working with you. Contact me any time. Kyle

April 20, 2011

I noticed a very large van in the lot one Sunday, which was not the typical type of vehicle the dealership carries or the type of vehicle I would normally seek. However, I recently opened a catering compan More

by cherithompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Martin Jones, Jeff Lasko, Nick and Ed, Nick Dibiase
Apr 20, 2011 -

Younger Nissan of Frederick responded

Dear Cherithompson, Thank you for completing the review, for taking the time to share your experience, and YOUR kind in response. I want to apologize to you for not greeting you when you purchased your van. Customer service and satisfaction are a top priorities here at Frederick Nissan and I am sorry I was unable to meeet you and speak with you. I hope you will allow me the opportunity to meet you during your next visit here and to thank you, in person, for choosing Frederick Nissan again for the purchase of your van. I wish you great success with your catering company! Sincerely, Steve Farley General Manager Frederick Nissan

Apr 25, 2011 -

Younger Nissan of Frederick responded

Cheri, Thanks so much for the kind review. It's great to hear that Martin, Jeff and Nick took great care of you. I do apologize, it was one of those days where you have a million things on your mind and become oblivious to much around you. Please accept my apology. Enjoy the new Van! Steve Farley General Manager Frederick Nissan

April 17, 2011

I had the oil change in my car, but never knew that there was an extra charge for the tires rotation and up to $30.00. I was not happy because I was not told about such a charge before. But I will continue t More

by jmhendje
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager
April 14, 2011

WE had a price in mind and a truck we went there and picked one out then paid for it no problems Thanks I knew what features I wanted and did not and Kyle was able to get me to the exact truck that f More

by pkeeley59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Warfield, Kyle Warfield
Apr 25, 2011 -

Younger Nissan of Frederick responded

Thanks for the review. It was a pleasure working with you. Kyle

April 14, 2011

I had an overall great experience with purchasing my new car. The sales person was great and helpful. They really worked with me and helped me pick the car that was right for me. I enjoyed the experience an More

by jswope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Jones
April 13, 2011

No problem. First oil change on new car we just recently purchased from you. In and out very quickly, even with no appointment. And you can't beat the price since the first one was no-charge. Just work on g More

by gnizer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young lady in Service Dept., sorry I forgot her name.
Apr 25, 2011 -

Younger Nissan of Frederick responded

We do our best to get our express customers in and out as fast as possible. Thanks for the review. Rose

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