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Younger Nissan of Frederick

Frederick, MD

4.9
2,834 Reviews
*********How does Younger Nissan of Frederick have so many reviews?********** It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service. Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better. We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service. Thanks to everyone that has provided feedback thus far!
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7418 Grove Road

Frederick, MD

21704

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Showing 2,834 reviews

May 21, 2011

Recently I brought an Armada. I brought my truck in just for an oil change but I felt like the dealership treated me very well regardless. The service was excellent. I was impressed with the accomadations More

by bartong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember her name
May 18, 2011

We had a great experience at Frederick Nissan. Kyle was very patient, professional and thorough. He was not pushy nor did he try to convince us to buy something we weren't really crazy about. He took the More

by etango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle and Dave, Kyle Warfield
May 17, 2011

Both Ladies provided courteous, friendly service with a smile. They were informative during the service, as well as, assisting me up to the very end of the service. I enjoy each visit. It is truly a ple More

by cmkaltmail
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rose, (Another Lady Didn't Catch her name)
May 15, 2011

My car needed regular service oil change tire rotation, etc. The service team said service would take about an hour wich it did. My car also needed to have rear brakes after being checked by technicians. More

by mklowe6088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Doug and female but didn't catch her name but waw very friendly and nice
May 15, 2011

From the moment we arrived for a test drive to unexpectedly leaving with a new car, the experience at Frederick Nissan was excellent. Mike met my price expectation, and more importantly expedited More

by LisaEdwards666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and David, Nick Dibiase
May 13, 2011

Although we live in Boyds, we came to the Frederick Although we live in Boyds, we came to the Frederick Nissan becuse we found from the internet they had in their inventory the type of car we were look More

by nissan37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob, David Kushner, Steve
May 11, 2011

I recently drove to this dealership, which is about 100 miles away from my home town. I had done my homework at home and was ready for the next step. This dealership advertises 125% of Kelly Blue Book but More

by gypsee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Bradley
May 26, 2011 -

Younger Nissan of Frederick responded

gypsee, I can understand your frustration. Unfortunately, not every car qualifies for 125% of Kelly Blue Book Value. As much as we love our own cars and feel as if they are in "excellent" condition, I'm sure you can agree not too many pre-owned vehicles are in Excellent condition. If a sales person told you a pre-owned vehicle was in excellent condition but when you arrived it had some wear and tear in the seats and a few scratches in the hood and bumper, I'm sure the average customer would say this vehicle was not in "excellent" condition. I'm sure you agree that each opinions and terminology used to describe conditions can be a gray area for most of us. Due to your personal security we would never discuss your credit here on an open forum. Keep in mind the banks look at 2 other credit bureaus and full history. I wish we could persuade the banks to our and the consumers favor, believe me we have tried, but with little to no luck. :) We again apologize for your less than rewarding experience and for not being able to work a deal out for you. We are in the business to sell you a car while making it a rewarding experience. Reading our reviews here on DealerRater, you can see we are not perfect but we do our best to accommodate each and every customer while purchasing your next vehicle or having your vehicles services an easy and pleasurable experience. Thank you for your honest feedback. We will be double checking our phones and voice mail to be sure there are no issues. Steve Farley General Manager Frederick Nissan

May 10, 2011

Martin Jones contacted us almost immediately after I hit the send button on your website, we went right in and ended up leasing a 2011 Sentra SR that same day! Martin was very patient with us and accommod More

by telemarko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Martin Jones, Ed (Finance)
May 09, 2011

Great experience (as it always is.) I had an appointment for an oil change at 5 PM. I arrived at 4:58 and my car was completed and ready to go in no more than 25 minutes. That is NOTHING compared to the som More

by acoffe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
May 07, 2011

Was looking for a quality used car for my wife and the Nissan Murano was my prime target. After two weeks of searching too many online sites and going to all of the used car "specialists" between Hagersto More

by RichardB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Lasko, Ed Beleznay
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