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Younger Nissan of Frederick

Frederick, MD

4.9
2,919 Reviews
*********How does Younger Nissan of Frederick have so many reviews?********** It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service. Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better. We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service. Thanks to everyone that has provided feedback thus far!
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7418 Grove Road

Frederick, MD

21704

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Showing 2,919 reviews

October 26, 2011

John Konstandinidis was great to work with. He was very friendly and ensured that every detail was taken care of, from scheduling to resolution of the issues I had mentioned to him over the phone. Addition More

by sdmc5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Konstandinidis
October 25, 2011

Jeff, Thanks for the awesome experience! Dealing with Jeff, Thanks for the awesome experience! Dealing with you was great and honestly, I wasn't going to purchase a truck that night...as you now know, I More

by mancheechee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lasko
October 25, 2011

Wendy Carr-Cope really made me choose Frederick Nissan. She made buying a pleasure and because of her I will continue to purchase all my vehicles there. I will also recommend Frederick Nissan to all my cu More

by samcaudill1225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Carr-Cope
October 19, 2011

VIP rewards. Scheduled for the polysteel 1 week before. I was welcome, I got a loader car Doug told me my car would be ready around 4 or 5 o'clock it was just like he said.My car looked better that it did More

by mike bos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
October 17, 2011

I was very pleased with the speed at which my oil change was performed. I hardly had sat down with my coffee when it was time to go. The waiting area was clean. There was a coffee machine that had a large More

by Outlawdog777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
October 16, 2011

It seems that I needed a bunch of things done to my car all at the same time, so it was very expensive for me this time. 60000 mile service, new tires, alignment, etc... I am not a car guy... so I do More

by r2mayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john
Dec 26, 2011 -

Younger Nissan of Frederick responded

r2mayo - You did indeed have a large bill that day. And yes you had a lot of service performed at one time. We can always space out your services to help cushion the cost. The 60K service is the most comprehensive service your Nissan asks for. Thankfully you won't need this service again for some time. Keep in mind - our service technicians are all Nissan Certified Techs and you know that Frederick Nissan is going to be here for the long run to be sure your Nissan is running in top shape. If you ever have any questions, please contact me personally. Gary Lewis Service Manager Frederick Nissan

October 15, 2011

I had my Cube in for an oil change as part of owner appreciation week; so with my coupon I had no costs for the visit. The staff were excellent and friendly, and service advisor Doug Rice was excep More

by jgflack
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
October 15, 2011

Jeff was great to work with, and incredibly accommodating. Both him and Ed worked with my budget and needs to get me suited with a car to match. I highly recommend! More

by runamuck7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Lasko, Ed Beleznay
October 14, 2011

Thankyou for the free oil change or was it free my service on June 10th I spent $831.25 and there was no window service sticker showing mileage for next oil change this has happen before. My visit on More

by jerryfox
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
service
Dec 26, 2011 -

Younger Nissan of Frederick responded

Jerry, I know we have already spoken on the phone but also wanted to respond to you here on DealerRater. Thanks for allowing us to get your oil change sticker replaced and sorry for not taking care of that the first time. As for the tool, it was interesting to find out that was actually not our tool and must had been there from the service shop you used prior. It happens, and it has even happened here before. Believe me - technicians pay a lot of money for their tools. They NEVER want to purposely or accidentally let their tools in someones car. Either way, thanks for speaking up and allowing us to get that sticker on your Nissan. See you at your next service. Gary Lewis Service Manager Frederick Nissan P.S. Don't forget you can now schedule your next service right from your phone at www.FrederickNissan.com and click on the service link!

October 14, 2011

Friendliness and cleanliness define this dealer. The employees are welcoming and accommodating to customers and I am very impressed by the cleanliness of the facility. The waiting room is comfortable a More

by skey1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the man who checked me in but he was accommodating and friendly. Amanda Shrift was the other person.
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