Younger Nissan of Frederick

To whom it may concern; After looking at so many To whom it may concern; After looking at so many places we went to Frederick Nissan to get our car. My husband was very excited and bought a Infi To whom it may concern; After looking at so many places we went to Frederick Nissan to get our car. My husband was very excited and bought a Infinity SUV from them. After a test drive my husband informed the sales person and the manager about the tire pressure light been turned on and they told my husband it was due to the cold weather and it’ll turn off automatically after a while. There was also water inside the headlights which we mentioned to the dealership about and they did nothing except assured us the water will eventually dry. Since they were able to convince us with a clean inspection report and the well used history report of the vehicle, we decided to by the vehicle after all. Well, first they drilled holes in the front bumper to place the tags. Of course after a good argument they painted the bumper and place the tag on the valid spot. Even after we drove the vehicle from the dealership, the tire pressure light still kept coming on and air was leaking from the rear passenger tire . After while my husband contacted the dealership and took the vehicle to get the tire inspected and they kept saying nothing was wrong. These issues were brought to their attention before the 30 day warranty period was over. However, even with the warm weather, the tire pressure light still kept doing the same thing and my husband took the vehicle to the mechanic shop at the Kensington Shell where he was told that there is a leak in the rear passenger tire sensor valve. This was realized by putting the tire in the deep water. We went back to the dealership and mentioned this to the manager who told my husband that they can't do anything about it since the 30 day warranty was over. At this point I was certain that they knew what the issue was but they didn't want to take care of it and put us in danger by letting us drive this vehicle. I honestly don't understand how they passed the safety inspection on this vehicle with the leaking sensor valve and the water filled head light boxes. Water in the headlight caused us a burned light bulb which cost $260 just for a one bulb with labor charges. After putting up with a big fight the manager agreed to take care of the tire issue without free labor charge and we paid $110 for the part. But the funny thing is the pressure light was still on and 6 days after my husband got a flat tire on 270 south bound on the way to work with the same tire that was just taken care of by the dealership. My husband then took it to the Nissan dealership in Rockville MD where they inspected the tire and found corrosion in the sensor. The mechanic informed my husband that the corrosion needed to be clean which they should have done when they replaced it at the dealership. My husband call the dealership in Frederick and mentioned about this to the manager who told him that he apologize for what happened. I don’t think just an apology is good enough in situations like this. From the day we bought this vehicle and until today we stop by Costco or at another gas station every two to three times to get air checked in the vehicle. I feel that the dealership put us in serious danger by lying to us and selling a vehicle with all this issues. I wouldn’t recommend anybody buying a car from the Frederick Nissan dealership without having the car tested by another mechanic for safety reasons. More

Have not had the car no more longer then a day so I will not give a quality of work high then GOOD. It may have been great but I don't have any thing to go on right now. Did not check around for difference not give a quality of work high then GOOD. It may have been great but I don't have any thing to go on right now. Did not check around for difference prices for the work that was done at other place, I decided to go with you because the dealer should be able to do the work the correct way for what they charge for label. More

My routine service was quick and painless. They brought out a filter that needed replacing explaining that it wasn't necessary this time, but should be done soon. I went ahead and had it replaced but appr out a filter that needed replacing explaining that it wasn't necessary this time, but should be done soon. I went ahead and had it replaced but appreciated that it didn't HAVE to be done right then. More

My wife and I were impressed by the service level and professionalism extended to us by Bill Holmes. We have not bought a new car for about 6 years and researhed and test drove multiple vehicles in the F professionalism extended to us by Bill Holmes. We have not bought a new car for about 6 years and researhed and test drove multiple vehicles in the Frederick area. Bill gave us the time and information we needed to make a buying decission. It was important to us to find the right vehicle and equally satisfying to have such understanding people to work with. Thanks to Bill and the people at Frederick Nissan for making this a positive experience. More

Service took way too long. It took 2 hours for an oil change and wash. I was told that my car had been forgotten about. change and wash. I was told that my car had been forgotten about. More

I was very satisfied with all the service that I received during my car purchase! Literally from walking through the door to driving away from the dealership with my new truck. The staff was very courteous, during my car purchase! Literally from walking through the door to driving away from the dealership with my new truck. The staff was very courteous, professional and expedient with the paperwork process. The sale representative, Kyle, was very helpful and accommodating with my car purchase. Additionally, he gave me a tour of their facilty and explained the process when I bring my vehicle for service. After we finalized the paperwork, he explained key points and walked me through several steps to perform before driving off the lot, which was very helpful. I would buy from Frederick Nissan again! More

Purchased used vehicle (2008 Rogue) in September and Rob provided great attention to my needs. Also, took vehicle in for first service and your service dept is fantastic. This is the 2nd vehicle I have provided great attention to my needs. Also, took vehicle in for first service and your service dept is fantastic. This is the 2nd vehicle I have purchased from you in the past 3 years and have recommended you to my friends and I know of at least 2 who have purchased a NEW vehicle from you. Keep up the good work. More

The attention given to the individual customer could have been a little more timely, however a lack of personnel may have been the culprit in that situation. I`m very pleased with my vehicle and hope that al been a little more timely, however a lack of personnel may have been the culprit in that situation. I`m very pleased with my vehicle and hope that all my future visits to your dealership will be a positive experience. Good job! More