Younger Nissan of Frederick

Car was brought in for oil/filter change. When I came to Car was brought in for oil/filter change. When I came to pick up car - key was not at cashier window, no one sure where it was. I was going to be ch Car was brought in for oil/filter change. When I came to pick up car - key was not at cashier window, no one sure where it was. I was going to be charged for the oil/filter change until I explained that purchased a plan that gave me free oil changes when I purchased the car. More

Trying for a $550 upsale for a 30K service is terrible and crappy. There is a 100K warranty covering all of those things. To ask someone to pay $550 for a basic 30K check is crazy. I mean, the vehicle ha and crappy. There is a 100K warranty covering all of those things. To ask someone to pay $550 for a basic 30K check is crazy. I mean, the vehicle has a 100K tune-up program and you want to inspect the PCV filter? That is just silly. The service sales lady also tried to sell me a $79 in-cabin microfilter, to offer to fill my tires with Nitrogen and to do a few other things. No thanks, there is no excuse to try and upsale these things. I expect certain attempts on upsales at the dealership, such as windshield wipers for $30 (that I can buy at auto stores for $12 and install myself), and I expect an attempt on the in-cabin microfilter, but $79? The part is $14 and is a 5 minute install. The tires were scuffed on the passenger side the day before the service. The tires are still scuffed on the same side. It appears they were not rotated. I anticipated an "X" rotation, but they might have gone from front to back. My concern is that they could have just wiped off the scuff to make it appear they were rotated. I don't want to have to mark tires to ensure they are rotated. It was a disappointing trip in for service. - Brian Eagle slimelime12@yahoo.com More

Jeff was very quick to respond to our online inquiry about a particular vehicle, and followed up the same morning with a phone call to set up a time for a test drive. When we arrived, the car was waiti about a particular vehicle, and followed up the same morning with a phone call to set up a time for a test drive. When we arrived, the car was waiting in front of the dealership for us, prepped to drive. Jeff did a thorough job explaining all of the features of the car and was very friendly and easy to work with in negotiations. He was very understanding of our time constraints and of our attention being split between the car and our one-year-old daughter. We would definitely recommend working with Jeff to a friend! More

I was very happy with my service on my Scion TC yesterday (8/16/11). The service people ( sorry ,I don't remember names) were very courteous and professional. They explained the different options available (8/16/11). The service people ( sorry ,I don't remember names) were very courteous and professional. They explained the different options available and I was informed in advance of the exact cost for each option, allowing me to make an informed decission. Also the work was done in a very timely manner! Thanks Again, Thomas D Piskor More

Everyone at Frederick Nissan was so friendly and helpful! They made my car buying experience a fun and happy experience! Steve Farley and Steve Latour went out of their way to ensure I was happy with my se They made my car buying experience a fun and happy experience! Steve Farley and Steve Latour went out of their way to ensure I was happy with my selection and understood all of the features of my new car. Thank you so much for a wonderful experience! More

This dealership has a relaxed and helpful atmosphere. They are customer oriented and there is no pressure to have recommended repairs. I drive 25 miles to have my Murano serviced at this dealer even thou They are customer oriented and there is no pressure to have recommended repairs. I drive 25 miles to have my Murano serviced at this dealer even though I live 1 mile from another Nissan dealer. So far I am very pleased with this dealership and service is always able to acomodate my busy schedule. More

I called Tuesday morning with a brake issue, John got me an appointment for the same day. He was very courteous and helpful. The problem was covered under the warranty so even better. an appointment for the same day. He was very courteous and helpful. The problem was covered under the warranty so even better. More

I feel very confident that Doug (in the service department)will take good care of me and my car. He always makes sure I know what is done to my car and why. I hope he will be there for a very lon department)will take good care of me and my car. He always makes sure I know what is done to my car and why. I hope he will be there for a very long time. More

Love this dealership! Bought my car in February and everyone was and has been exceptionally nice and accomodating. I've had my car in twice for oil changes and there is never a hassle with getting a r everyone was and has been exceptionally nice and accomodating. I've had my car in twice for oil changes and there is never a hassle with getting a ride to work. I even get my car washed, too! More

I was a bit dissappointed that I had to pay the full price for the oil change and not the price for the express services just coz I included other services that needed to be performed on my car. I d price for the oil change and not the price for the express services just coz I included other services that needed to be performed on my car. I dont see the logic or reasoning for me paying the full price. I think this was the last time bringing my car to this nissan dealership for any services. Either way, Im sure losing one customer wont put a dent in our business. Thanks for the past services. More