Younger Nissan of Frederick

So I dropped my 2004 Nissan Armada off for an oil change and tire rotation and balance 2/25/12 I asked on the overnight drop box if there may have been a recall for the abs system and if someone would take and tire rotation and balance 2/25/12 I asked on the overnight drop box if there may have been a recall for the abs system and if someone would take a look to see why when i use the remote to lock the car the horn does not beep. I was notified that I would need a diagnostic ran for 99.00 to see about the abs system, Mind you I have already looked on line and you tube about the products problem dted back to 2008 to present! I gave OK to run check. I was called back and informed I needed a booster and actuator plus I needed front and rear rotors and brake pads. I was given a price over the phone as well as on the receipt. I opted not to get the service at this time. I came picked up my vehicle and had a second mechanic take a look at my brakes so that I could get them fixed as soon as possible because i have endured all the problems with the cheap pads and rotors that was orignally stock when I brought the truck brand new. So as I am waiting to drop off my paper work I noticed the ten point inspection paper attached to my Nissan receipt. Well The Mechanic that worked on my vehicle marked that my brakes were Checked and Okay in the green zone. The second mechanic that took a look at my brakes stated they did not warrant repair or replaced for quite some time not even in the near future. So what the hell are you all trying to do rip customers off? I had just started coming there again because when I do get service there I like it instead of having to drive all the way to Tyson's corner when I live right here in Frederick but again I have been disappointed will no longer be brining any of our two Nissan vehicles to get serviced there again. I will endure the drive to an honest dealer. More

I gave this rating due to the poor customer service I received while dealing with this dealer. I call and emailed Steve Latour several question but he never got back to me within the time promised and fo received while dealing with this dealer. I call and emailed Steve Latour several question but he never got back to me within the time promised and for some of the questions I never got a response. That should have been my sign to walk away then. When I was ready to purchase the vehicle both Steve the sales manager keep walking away to tend to other customers or do other things. I never had their full attention during the purchase process. After waiting several hours they turned me over to the finance person without me agreeing to a final price and informing me what it would include. The SUV I purchased was a trade in and had to have service work done before it could pass Maryland inspection. The service work performed was horrible. During the service they lost the wheel lock key, they also had the write lettering of one of the new tires facing out while the other three tires were all black, and they did not bleed the brakes after they had installed new brake pads. Since the brakes were not bled one of the brake locked up when I had to perform a emergency stop. This let to a VERY costly repair all which could have been avoided had the performed the proper service. I will NEVER to business with this dealer again and will tell everyone I know what horrible service I received from them. More

John was very friendly and informative. There were issues found with the engine but is under warrenty. Problem is scheduled to be fixed in next day or two. So far I have been very pleased. The price is scare found with the engine but is under warrenty. Problem is scheduled to be fixed in next day or two. So far I have been very pleased. The price is scarey but I dont know what is involved to do the service. We are a one income family right now and that really hust. But I would send anybody I could to you. Service was quick and people are friendly. Thank you; Brenda Sheltra More

I always take my car here to have work done. I trust them and that's important. because some place will tell you that you need things done when you don't. I'm not made of money.lol and that's important. because some place will tell you that you need things done when you don't. I'm not made of money.lol More

The service department employee I worked with was very helpful. Doug knew that I needed to leave by a certain time. I also asked if my car could be washed off after service and before I left. I watched helpful. Doug knew that I needed to leave by a certain time. I also asked if my car could be washed off after service and before I left. I watched as Doug personally washed my car as the detail people were busy with other vehicles. More

Eddie was courteous, polite, and very knowledgeable of the car, and features.I Bought this car for my daughter it was her first car so Eddie explained all details and made sure that my daughter knew all t the car, and features.I Bought this car for my daughter it was her first car so Eddie explained all details and made sure that my daughter knew all that there was about the vehicle. He worked with me to get the price and financing where I needed it to be. Contacted me at home after the sale to ask if I had any questions or problems with the car. Has a positive attitude and appears to enjoy his job. Advised if I needed anything not to hesitate to call him. This sales person did an exceptional job in selling me this car. So far we really like this Nissan More

As always a pleasant and quick trip to the dealership for warranty service. Every employee mentioned above is always smiling and extremely curteous. The service is always completed quickly. A very enjoyab warranty service. Every employee mentioned above is always smiling and extremely curteous. The service is always completed quickly. A very enjoyable experience. More

I was pleased the service department accommodated my late arrival -- and still had the work done as scheduled. Leonie was gracious and thorough in the sign in process and welcomed me back for pickup, escort arrival -- and still had the work done as scheduled. Leonie was gracious and thorough in the sign in process and welcomed me back for pickup, escorting me to the cashier and checking all those details as well. Thanks! More

As soon as I walked into the dealership someone was there to greet me. Good pricing and a hugh selection. I let the salesperson know my price range and she did not try and push cars that were out of my pri to greet me. Good pricing and a hugh selection. I let the salesperson know my price range and she did not try and push cars that were out of my price range like other dealers i have been to. Instead she listened to what i wanted and produced several cars with exactly what i was looking for. I went to 9 dealerships and this was by far the best one i was at I have already recomended this place to several of my friends. More

I started using this Nissan service dealership when I was disappointed with my local one. Frederick Nissan always give me an appointment when I want it, show great customer service, and are friendly. The pr disappointed with my local one. Frederick Nissan always give me an appointment when I want it, show great customer service, and are friendly. The price quote given to me in beginning is always the same or less later when the car is finished. More