Younger Nissan of Frederick

Frankly I was shocked and so was my husband when he got home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily p home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily put the part on. Once we received the part my husband felt very uncomfortable so we scheduled the appointment with Frederick Nissan since I am there in Frederick more frequently. Anyway we also had a tail light out which we also had the part for. So we took the Quest to get the cup holder installed and the light bulb replaced, and in addition we had our back wiper replaced and ordered a new remote control from the Frederick location. Now they are doing all the items we asked (very happy with that). Now the bill comes not so happy, come on guys you charged me $49,98 to replace a bulb that I bought, another $49.98 to install the cup holder(I do not have a problem with the cup holder price). It is really hard to swollow $50.00 for a light bulb!!! How would you feel?? I might understand if that was all I was having done, but I also purchased the windshield wiper and arm assembly at $58.81, and new remote at $126.00, so I kind of feel I was ripped just a little bit. I did by the way call the Sterling location who told me that they would have charged me for the cup holder install, and the new items I purchased but would have put the bulb in for no cost since my car was getting the rest of the work done. So I walking in the door felt this might be a dealership I would return too, but I truely amd giving second thoughts that maybe Sterling is the way to go since they are a little more economical, have to watch the pocketbook!!! Oh, I did question this to the cashier, she really could not answer for the pricing, she was very nice though. This was my very first negative result from any car dealer I have been too. More

I purchased and had new tires installed at Sears and in the process they determined they needed to replace one of my TPMS sensors but when complete, they also determined they did not have the appropriate e the process they determined they needed to replace one of my TPMS sensors but when complete, they also determined they did not have the appropriate equipment needed to register the new sensor to the Versa body control module (BCM) as needed. I then contacted Frederick Nissan and spoke with John Konstandinidis who provided me with the cost, scheduled me in to do the work and when I brought the car in, the work was done within 25 minutes and I was on my way. I think it worth mentioning that I was particularly pleased that the service department did not make any attempt to get me to do any additional kinds of maintenance at that time, something that I have experienced in the past and found quite annoying. More

Came in for oil change. Gary notified me of the recall on my Pathfinder. With my concurrence, they proceeded with the completion of the recall repairs. Both Gary and John were extremely polite and helpful th my Pathfinder. With my concurrence, they proceeded with the completion of the recall repairs. Both Gary and John were extremely polite and helpful throughout the experience. More

EVERYTHING IS GREAT. HOWEVER, WHEN DOING A FINAL CLEAN BEFORE PRESENTING TO THE CUSTOMER SOMEONE NEEDS TO CHECK THE CAR OVER. THE WINDOWS WERE TOTALLY SMEARED AND HARD TO SEE OUT. AND ONE PIECE, LOWER DR BEFORE PRESENTING TO THE CUSTOMER SOMEONE NEEDS TO CHECK THE CAR OVER. THE WINDOWS WERE TOTALLY SMEARED AND HARD TO SEE OUT. AND ONE PIECE, LOWER DRIVER SIDE REAR WAS LOOSE. WHEN WE CAME IN TO HAVE THE CAR SERVICED THE SERVICE TEAM WAS VERY PROFESSIONAL AND FIXED THE LOOSE PIECE. BILL HOLMES IS AN OUTSTANDING SALESPERSON. MY WIFE AND I ENJOYED WORKING WITH BILL AND MEETING WITH NICK, MIKE AND ED. YOUR POPCORN IS GREAT! THOUGHT I WOULD THROW THAT IN. HOWARD LEVINE More

Today, my wife and I purchased a Murano from Frederick Nissan. The level of customer service at this dealership is commendable. It is without doubt the best of the best. We were treated fairly and pro Nissan. The level of customer service at this dealership is commendable. It is without doubt the best of the best. We were treated fairly and professionally by our sales representative Pablo, by James Anderson and our F&I representative Wendy. Each were wonderful. We even had the opportunity to speak with Steve Farley, the General Manager, who made it evident that the dealership is willing to go to any length to ensure all customers are completely satisfied with their experience. We could not be happier with our experience. I am impressed by the dedication to exemplary service by all at Frederick Nissan. And, the price paid for the car and the amount offered for our trade was excellent. I would highly recommend this dealership and would without hesitation purchase another vehicle from them. More

We were searching for a car for our daughter and for the second time we worked with Kyle Warfield. He is a genuinely nice guy and is a pleasure to work with. He knows his cars, his competition, is honest, second time we worked with Kyle Warfield. He is a genuinely nice guy and is a pleasure to work with. He knows his cars, his competition, is honest, has excellent follow up and will tell you what you need to know, not just want you want to hear. We had done our research as far as the vehicle, Kyle knew what we were looking for and notified us immediately when the vehicle became available. The pricing was very competitive right fromt he start, we didn't have the usual haggling and "let me talk to my manager" typical of a car buying experience. We agreed on the price over the phone, he had the vehicle ready within the hour. We arrived, test drove the car, completely all the paperwork, received a full vehicle review and inpection and were out the door in our new car in 2.5 hours. A great experience and would most definitely highly recommend Frederick Nissan and Kyle Warfield. More

Jeff Lasko is a wonderful salesman who makes my car buying a great experience. He treats me with respects and profession. He and his manager (Josh McCoy) are willing to put extra efforts looking for th buying a great experience. He treats me with respects and profession. He and his manager (Josh McCoy) are willing to put extra efforts looking for the color of Juke I prefer quickly without extra costs (sweet!). If you are buying a vehicle, go Frederick Nissan and talk to Jeff. He will get you the CAR and PRICE exactly as you wanted. Guaranteed! More

I really have nothing bad or critical to say about my new car purchasing experience at Frederick Nissan. I was in the ready to buy stage of looking for my new car and it was just a matter of finding the one car purchasing experience at Frederick Nissan. I was in the ready to buy stage of looking for my new car and it was just a matter of finding the one I wanted with the right trim level, options, and color preferences. I located it late one night online at Frederick Nissan and requested a quote. Jeff Lasko called me first thing the next morning and quickly quoted me an on the road price I felt was fair compared to other quotes I had received for less desirable versions of the car I was looking for. When I got to the dealership and met Jeff, he had the car prepped and ready for me to test drive. Words that come to mind when I think of Jeff...Friendly, enthusiastic, amicable, genuine, and knowledgeable. Not typical words you think of when you think of car salesmen. You can just tell Jeff likes what he does and he knows the product he is selling inside and out and enjoys telling you about it at length. Even if you think you know everything you need to know about the car you are buying, Jeff will teach you something you didn't know. When it came time to do the deal, I started to get nervous that they were going to spring some extra fees or hidden charges on me and force me to walk away from the deal. This didn't happen. They did try to sell me the $500 protection plan but did not pressure me one bit when I declined it. I've had other dealers do things like try to say you can't decline it because it is already on the car. Not here. I declined, we moved on with the sale. The price I paid was exactly (actually $15 less) than the price we had agreed to on the phone. The finance manager, Ed Beleznay, was courteous and professional just like everybody else I met at Frederick Nissan that day and he did not try any sleazy tactics to try and milk extra cash out of us at all. He quickly got us in, walked us through signing the paperwork, and got us out. All in all this new car buying experience was no less pleasant than your average trip to the grocery store. All my fears and misgivings about getting ripped off buying a new car turned out to be totally unfounded. When you buy a new car here, you drive it off the lot with a FULL tank of gas. Gas prices what they are these days, that is saying something. The dealership is neat, clean, and spacious and has comfortable waiting areas with good size TV's with news and sports you can watch while you wait, complementary fresh ground coffee, bottled water, fresh popped popcorn, and wireless internet access for customers. More

Doug was very helpful and informative. Dough was very prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. More

Mike Rose is outstanding to work with, he really understands how to create a long-term relationship with the consumers he is catering to. If you want to make a new or used car deal without question understands how to create a long-term relationship with the consumers he is catering to. If you want to make a new or used car deal without question go see Mike Rose. More