Younger Nissan of Frederick

Jeff was great to work with, and incredibly accommodating. Both him and Ed worked with my budget and needs to get me suited with a car to match. I highly recommend! accommodating. Both him and Ed worked with my budget and needs to get me suited with a car to match. I highly recommend! More

I had my Cube in for an oil change as part of owner appreciation week; so with my coupon I had no costs for the visit. The staff were excellent and friendly, and service advisor Doug Rice was excep appreciation week; so with my coupon I had no costs for the visit. The staff were excellent and friendly, and service advisor Doug Rice was exceptional. He alerted me that my car was due for its 15k mile inspection; and went over the different options I had by cost. After his detailed explanations I feel confident that I will be returning to Frederick Nissan for all my future work; and feel that going there in the past was always the correct choice. My only one complaint is that I found an oil/grease/whatever soaked paper drop-cloth on the driver side floorboard when I returned to my vehicle when service was complete. I appreciate the care the technicians took to keep my carpet clean, and only hope they can remember to remove that during my future visits- it was quite dirty and not fun to handle. But it did not change my positive opinion of the dealer at all- these things happen. More

Friendliness and cleanliness define this dealer. The employees are welcoming and accommodating to customers and I am very impressed by the cleanliness of the facility. The waiting room is comfortable a employees are welcoming and accommodating to customers and I am very impressed by the cleanliness of the facility. The waiting room is comfortable and conveniently located next to the service area. Service is performed in a prompt and efficient manner. More

We unexpectedly found ourselves needing to consider/possibly have to purchase a car this past Saturday. We went to many dealerships while my vehicle was in the shop waiting for news. Frederi consider/possibly have to purchase a car this past Saturday. We went to many dealerships while my vehicle was in the shop waiting for news. Frederick Nissan was one of the locations we stopped at. Ingrid Pfeiffer met us was we walked onto the lot and showed us some cars. We explained we really were just looking, as we had not set out in the morning expecting to be spending the day at car dealerships. She was very understanding, did not push, and more importantly did not then “dismiss” us after we explained we had no intention of buying a car that day. As we were about to test drive a car, Ingrid also impressed us with her knowledge of the car, and answered any questions we had right off the bat. She knows her Nissans. We did enjoy the car and it is a consideration for the future. Actually, today I was talking to co-worker about the experience we had Saturday with finding ourselves having to shop around and talked about my experience from very rude car sales person we encountered to the great sales person (Ingrid). I actually gave her Ingrid’s business card, as she is shopping. (Hope she stops by!) Ingrid also followed up with a phone call, I think maybe on Monday?, to ask if there were any questions and to check in. No other sales person has called back from any of the other dealerships – another plus for Nissan. I have had a crazy work week and hadn’t gotten back to her. I then noticed I was getting calls from time to time from a number I didn’t recognize, with no message. This evening I finished my project and decided to call back the number. It was Frederick Nissan customer service survey, following up on my experience at the dealership. Frederick Nissan knows how to follow up with, I assume current customers, but also potential new customers. Another plus for Frederick Nissan. My suggestion though with the follow up survey calls for potential new customers, would to please leave a voicemail – at least the first time that a call is made. Personally it’s frustrating if I can’t answer a call that comes in and there is no message left, but the same number keeps calling. I want to say that for our next car purchase, Nissan will be our first stop. More

I didn't have an appt. Amanda was amazing and friendly, I zipped in and zipped out. They gave my car a bath and it was under an hour! Gotta love that! Bill Holmes knew who I was, he sold me my car and he zipped in and zipped out. They gave my car a bath and it was under an hour! Gotta love that! Bill Holmes knew who I was, he sold me my car and he spent some time visiting with me. Not often does the salesperson remember who they sell things too. Bill remembered my name, my children, asked about personal stuff I had told him when I brought my car. He is truly a wonderful man! Treat him well! More

I wasn't originally set up to work with Jeff but the guy I was SCHEDULED to work with that morning took the day off. I guess I can understand this, if you need a day then take a day; but don't set up an ap I was SCHEDULED to work with that morning took the day off. I guess I can understand this, if you need a day then take a day; but don't set up an appointment for it. Jeff stepped right up to the plate and was very friendly and easy to work with. He found us exactly what we were looking for and made everything very painless. There was some slight haggling over a trade-in price but Jeff got things worked out as I asked for. From walk in to walk out took under two hours with the new keys in hand. I was recommended to the dealership and I strongly recommend them to anyone else on the market. Make sure to have Jeff show you the coffee machine while you're there! Thanks again to the staff of Frederick Nissan; I'll be back. More

I understand that yesterday was Jess' 2nd day on the job. She did a great job explaining everything to me and helped me make the right choice in what services to proceed with. She did a great job explaining everything to me and helped me make the right choice in what services to proceed with. More