Younger Nissan of Frederick

I am extremely disappointed with that my 2005 Altima's floorboard has rusted through and neither Nissan or the dealership are willing to assume liability for faulty material used by Nissan or the fact tha floorboard has rusted through and neither Nissan or the dealership are willing to assume liability for faulty material used by Nissan or the fact that the my car had been serviced/inspected on numerous occasions and the service techs did not either notice or mention to me about the corrosion--I'm sure some rust had to have been visible to them. I want to make clear that I had no problem with John personally...he was very courteous and helpful. I am extremely disappointed and saddened by the fact that neither the manufacturer or the dealer stand by their so-called "Lifetime Corrosion Warranty" that's referenced in my Owner's manual. I will NEVER purchase another Nissan vehicle for this reason! More

Great experience. Doug helped me with the rental too, gave me rides back and forth, kept me updated with the work in process, awesome.Not much else to say. gave me rides back and forth, kept me updated with the work in process, awesome.Not much else to say. More

Leonie was very accommodating and helpful. She went over everything that was done as well as the gentlemen that picked me up from my office was very polite as well. Thank you, it is always nice coming in a everything that was done as well as the gentlemen that picked me up from my office was very polite as well. Thank you, it is always nice coming in and dealing with anyone at the dealership! More

After purchasing a used car from this Dealership, I noticed the front Windshield had a crack. I immediately contacted my Sales Rep to inquire about Warranty Repair. My Sales Rep indicated Sales Manag noticed the front Windshield had a crack. I immediately contacted my Sales Rep to inquire about Warranty Repair. My Sales Rep indicated Sales Manager James Anderson would call me back. That never happened - Thanks James! I then contacted the Dealership and asked to speak with General Manager Steve Farley. Mr. Farley did his best to say - Sorry about your luck. I then did some more research to find out who the actual owner was - Mr. Gene Hickman. I contacted the dealership again and requested Mr. Hickman's email address and also CC'd his Facebook email address too. No Response. - WOW Based on my experience with Frederick Nissan, I would Never do business with this Dealership. That's what I get for giving my home town Dealership my Business. Letter sent to Owner Gene Hickman -21,March 2012: I am writing to you to express my disappoint with my recent automobile purchase from your dealership - Frederick Nissan. I recently decided to purchase a commuter car due to increasing fuel costs. I narrowed my search down to 2 Vehicles – a new Ford Fiesta from the current dealership that I do business with – Sheehy Ford, or a used Toyota Prius that I found at your dealership- Frederick Nissan. I decided to purchase the Toyota Prius. Your Sales Associate, Megan Schmidt did a terrific job selling us on the car. However, after discovering a defect (Severe Crack) with my front windshield (Several weeks had past), I immediately contacted Megan to see if this was covered under the 30 Day Warranty. Megan escalated this to your sales Manager, James Anderson. James was suppose to call me on 20, March. I never heard from Mr. Anderson, so again, I contacted your dealership today to speak with Steve Farley. Mr. Farley rambled on how he use to work for Toyota and had owned several cars from Toyota and that there could be no possible way for the windshield to just “Crack”. I tried to enlighten Mr. Farley that there have been several complaints from Toyota Prius owners regarding their windshields mysteriously cracking. Finally, I basically stated to Mr. Farley, “as the customer, I’m on my own to go figure out the best way to deal with this- Lesson learned for giving the hometown dealer my business.” What absolutely blows my mind with this experience , is that (1) –The Sales Manager never returned my call (2) –There should have been some attempt by Mr. Farley- General Manager to leverage your service facilities to repair my vehicle at perhaps a discounted rate. I then had to inquire about the front license plate bracket (Which did not come with the car). Mr. Farley started rambling on that the car was probably from Pennsylvania and Toyota does not ship the front license plate bracket. He then told me that I can just simply screw the license plate to the front bumper, as “all” of the dealers do that- Really????? I guess I’ll buy that myself too so that my license plate is installed correctly. At a very minimum, I would at least like to receive some sort of acknowledgement that you’ve received my complaint. If you would like to further discuss this matter with me, my cell number is 703-732-XXXX. Buyer Beware - I'm out $300+ More

Devynn White got to us quickly, listened well to our needs, and had us on a test drive in no time. She was knowledgeable about the car we test drove (and ended up buying), and she was able to find out needs, and had us on a test drive in no time. She was knowledgeable about the car we test drove (and ended up buying), and she was able to find out information that she did not know from Nick. She was there until after 9 pm, when we drove our new used car off the lot to go home, and she was there smiling again at 9 am the next day when we returned to finish loose ends. We were given a fair trade for our old car, and we did not feel "worked over," as we had from a few other dealerships we visited. Ed was a master at the paperwork, and it all ended up being actually a PLEASANT experience. Devynn has taken several follow-up calls from us and returned calls quickly when messages were left. She even called out of the blue after the sale to see how it was all going. Frederick Nissan is a few miles further away than others, but it will be our FIRST stop next time we buy a car. You just can't beat the customer service experience there. More

Very positive experience being the first time at this dealer. From the time I placed the call in the morning to the time I picked up the car in the afternoon. The dealer thru their quality personnel was dealer. From the time I placed the call in the morning to the time I picked up the car in the afternoon. The dealer thru their quality personnel was able to turn a mechanical failure with my Nissan Altima into a positive knowing that now I'm driving a safer car. Thanks to all. More