Younger Nissan of Frederick

Made sure all of my concerns were addressed. Took minimal time to get done. Gave me all of the information that I asked for. Waiting area was clean and comfortable. minimal time to get done. Gave me all of the information that I asked for. Waiting area was clean and comfortable. More

I went in to have a diagnostics test due to catalytic converter problems. Doug and his service team confirmed this information and I am awaiting scheduling my next appointment as there is a list of thin converter problems. Doug and his service team confirmed this information and I am awaiting scheduling my next appointment as there is a list of things that I need done (since the car also hit 100,000 miles). There was a bill of approximately $100 after the diagnostics test that I did not recall agreeing upon. Doug immediately took care of this bill with no problems. More

I am very pleased with the service that I recieved on Friday with my Nissan Sentra. The lady who helped me was pleasant, prompt and polite. The service people took me promptly and finished in a very quic Friday with my Nissan Sentra. The lady who helped me was pleasant, prompt and polite. The service people took me promptly and finished in a very quick amount of time. Everyone was curtious and helpful! I appreciate your assitance. Thank you. Niki Koehler More

kyle was great and gets my highest marks. No complaints whatsoever. A real pleasure. Not pushy, answered all questions, full of info and knows his stuff. Danny was pleasant but forgot to submit my GAP whatsoever. A real pleasure. Not pushy, answered all questions, full of info and knows his stuff. Danny was pleasant but forgot to submit my GAP insurance cancellation to Chase Bank. I had to follow-up on him and that's not the way its suppposed to work. More

I had an appointment for 30K mile service. When I arrived, I was immediately greeted in a very friendly manner. The service advisor went over all of the work that would be done on the car and asked arrived, I was immediately greeted in a very friendly manner. The service advisor went over all of the work that would be done on the car and asked if there were any other problems to take care of. My key fob wasn't working so that was checked and the battery replaced. The car was washed and from the outside actually looked like it had been detailed - at no additional cost. One of the screws for the front license plate was stripped. It was replaced at no additional cost with a larger screw. The service advisor told me when I could expect the service to be finished and then kept me up to date about every half hour as I was waiting for the car. I got a chance to read the paper and have a couple of the complimentary cookies and bottled water while I waited in the lounge. Noticing that I was a senior, the service advisor made sure that I got a discount on the service. When the car was ready, she went over the checklist to explain what was done and what the various measurements (brakes, tires) meant. She was great and extremely pleasant. It helped make the experience very relaxing and enjoyable. More

I would highly recommend Frederick Nissan. They went above and beyond all of my expectation. The Listened to what I was looking for and did not just view me as a sale but as a real person making a big above and beyond all of my expectation. The Listened to what I was looking for and did not just view me as a sale but as a real person making a big decision. My husband and myself love our new Vehicle and will definately return to Frederick Nissan when we need to purchase another vehicle. From the first meeting with them to last final signing of the paperwork they were top notch and gained life long customers. Thank you Frederick Nissan! More

We were sent to the Frederick Nissan dealership with our 2008 Nissan Xterra after having repair issues with new tires we had put on at Sears Auto Center. Sears broke one of our TPS after replacing our tire 2008 Nissan Xterra after having repair issues with new tires we had put on at Sears Auto Center. Sears broke one of our TPS after replacing our tires, and didn't tell us they broke it until we were having issues. They could not fix the problem they created so sent us to the Nissan dealership to hopefully help us. We were frustrated and upset after dealing with Sears. We were welcomed by Leonie Null. She was friendly, professional, empathetic and quickly turned around our day. She took our vehicle back quickly and the service tech had answers for us in quick few minutes. Leonie dealt with the payment arrangements direct with Sears, leaving us out of the middle. The service tech fixed the problem Sears created and came out to explain the problem to us. Thanks to Nissan's friendly, quick, reliable service our Xterra is once again in working order! More

Overall, my experience with Frederick Nissan was Excellent. The only issue I had was the cost of replacing the Timing belt. It seemed high compared to other Makes of vehicles. Leoni is an exemp Excellent. The only issue I had was the cost of replacing the Timing belt. It seemed high compared to other Makes of vehicles. Leoni is an exemplary service writer! She was friendly, professional and a joy to work with. She is a valuable asset to Frederick Nissan. More

Gary and Doug in the Service Department are the best - they are at the top of their game. No BS. Only the truth, the whole truth and nothing but the truth. I bought (the salesman was Shlomo) and still they are at the top of their game. No BS. Only the truth, the whole truth and nothing but the truth. I bought (the salesman was Shlomo) and still own an Xterra 2005 at the old location on North East Street. Because of a lack of response from a salesman at the new Grove Road location I was forced to buy an Xterra 2009 from another Nissan dealer in PA. Don't bother checking out used cars for your kids at Frederick Nissan on a Sunday afternoon because the Sales people do not put price stickers of the windscreens! BECAUSE and ONLY BECAUSE of Gary and Doug, I enjoy getting both of my Nissan motors serviced at Frederick Nissan. More