Younger Nissan of Frederick

Your team, and Leonie in particular, made what could have been a major headache into a minor inconvenience. Leonie was terrific in keeping me informed. I really appreciated the loaner - it really simplifie been a major headache into a minor inconvenience. Leonie was terrific in keeping me informed. I really appreciated the loaner - it really simplified the experience. I think the price was reasonable. It would have been nice if the technician recreated the problem before dropping the gas tank. I'll be back, hopefully not too soon. More

I received a call early on Monday morning from John; and he relayed what the problem was. He explained everything very well in detail and the cost of repairing it. At that time, it was determined that it he relayed what the problem was. He explained everything very well in detail and the cost of repairing it. At that time, it was determined that it would take approx. 2 days for the vehicle to be fixed, and John offered me a loaner car at no charge. I told him that I would be there before 5:30pm that day to pick up the loaner. When my husband and I arrived; John said that he had more news; good news; the work on my Xterra was completed and the tech was taking it on a test drive. If the tech was satisfied, then it would be ready to go. Apparently, the tech worked all day, and skipped lunch to get this job done. John told us that this is the kind of person this particular technician is. He is focused and likes to complete his work without interruption. What was thought to be a 2 day job, turned out to be several hours. We would like to recognize both John and Danny for their excellent service and dedication. I really appreciate it. More

I have bought quite a few cars in my life. This was an amazing experience from the moment I walked in the door. My wife and I were greeted right away by Mike Rose who had a friendly and professional dem amazing experience from the moment I walked in the door. My wife and I were greeted right away by Mike Rose who had a friendly and professional demeanor. We were treated like friends and not "marks". Mike took the time to explain the features of the car before we drove it so that I could focus on driving and getting the feel for the vehicle. The car was great! We sat down to talk about buying the car. Absolutely no pressure! That was a first for us. We don't have perfect credit and needed this car pretty badly. Mike and Josh(the sales manager) worked very hard to get us the car we needed. Things did not look great in the beginning. Mike, Josh and Dan(finance)spent hours working for us to get us this car. By the end of the day we drove home in a safe, reliable, and affordable car. We will be customers for life! there wasn't a negative to this experience that I could think of. I'd rate 6 if I could. More

2008 Rogue brought in for oil change and to explore oil leaking on driveway. Doug and tech team identified problem (transmission oil cooler), located parts and put my wife in a short-term rental car in no leaking on driveway. Doug and tech team identified problem (transmission oil cooler), located parts and put my wife in a short-term rental car in no time at all. Car was repaired next day and my wife made all her commitments requiring driving. She was very pleased and commented on the service to me. More

Very please with my time and service at your dealership. Will come back for my service there.Will tell everybody about the time I was there. Will come back for my service there.Will tell everybody about the time I was there. More

Staff was ready at my scheduled time for service and the car was finished when promised. The staff was very friendly and receptive to my questions. car was finished when promised. The staff was very friendly and receptive to my questions. More

From the time i drove into the service center i was waited on with due diligence and profesionalism takeing my request for the service i needed and asking me if i had ever been there and than taking it waited on with due diligence and profesionalism takeing my request for the service i needed and asking me if i had ever been there and than taking it from there directing me to the waiting area never asking me my name etc which was great. the next time she spoke to me she called me by name super job Amanda. I would also like to thank Doug Rice my agent i do look for when i come in for service other than and the quick oil change that i needed this day. he took the time to say good day nice to see me and shook my hand. I would like to thank the following employees for smileing and saying hello. Alvin Baylor-Gary Lewis-Devynn White Many others walked by but didn't give me the time of day. I like walking around the show room when i first arrive and see if there are any new models on the floor. More

They got me in and out within an 1.5 of setting the appointment in the morning. They did a good job in figuring out what the problem was. appointment in the morning. They did a good job in figuring out what the problem was. More

Not the best experience with these folks. We dealt with Ms. Devynn White, though she seemed like she will be nice person, but as Sales associate, I will be a bit careful with her over the price negotiation Ms. Devynn White, though she seemed like she will be nice person, but as Sales associate, I will be a bit careful with her over the price negotiation. We were in the market for small SUV. We contacted Frederick Nissan and Ms. White contacted us back. After back and forth emails, we told her the prices we got from a couple of other Nissan dealers in the area. Her response to our email was, "If you could come in saturday with the out-the-door quote Criswell gave you on the 2012 Nissan Rogue, we will definitely be able to beat that deal for you" (direct quote from her email). So we sent her the whole email chain from Criswell with the OTD price mentioned at multiple places. Ms. White asked for the VIN number and the stock number of the car at Criswell, which was also emailed to her. We scheduled a meeting time on Saturday and we got there to see her. When we got there, she told us that they cant beat that price, because they are losing about 4000 dollars on the sale. Understandable, no problem there. We cant expect them to lose that much money. But what we cant understand is, why did she not tell us that over the email? I emailed her the Criswell quote on Thursday and we were scheduled to meet her on Saturday. I mean, all she had to do was just email and tell her that the price Criswell is offering is the best around and they will not be able to beat it... What was the reason to make us drive all the way there just to hear those words?? Total waste of our time. So, if Ms. White is your sale person, and you have a longer drive, make sure you get her to say clearly, "We have a deal. We will sell you the vehicle for xxxx.xx amount." or otherwise you will be wasting your day too. Oh well, I guess a road trip to Frederick wasnt that bad of a way to spend my Saturday, we did end up buying some milk from the Costco nearby...... More

Leonie was very cheerful, friendly and helpful. She went out of her way to answer my questions and provided very useful information that I was not aware of. Very professional service person. out of her way to answer my questions and provided very useful information that I was not aware of. Very professional service person. More