Younger Nissan of Frederick

Extremely nice business experience every time I need service. The people are some of the best customer service people in the business. Whatver training they provide in customer service, other business service. The people are some of the best customer service people in the business. Whatver training they provide in customer service, other businesses could learn from them. More

After 5 years of having my vehicle serviced by your dealership, John Konstandisidia, by far exceeded my expectations with respect to the service, follow-through, and overall experience with your organi dealership, John Konstandisidia, by far exceeded my expectations with respect to the service, follow-through, and overall experience with your organization. John projected a professinal attitude and made sure my questions were answered in a way that was straight forward and concise. Congratulations! Roger Mulligan More

We were extremely satisfied with the service we received upon arriving. The gentleman was more than helpful and answered all of our questions. Check-out was smooth as well. We thank all for their help. upon arriving. The gentleman was more than helpful and answered all of our questions. Check-out was smooth as well. We thank all for their help. More

As always everyone was very nice. I was thrilled to be in and out in less than one hour on a Saturday afternoon. However, I was surprised that the driver's outside mirror was bent back very far and I had in and out in less than one hour on a Saturday afternoon. However, I was surprised that the driver's outside mirror was bent back very far and I had to get out of the car to put it in the correct position. Also there were handprints all over the inside handle. This has never occurred before. I used to love to bring in my Murano for service and go home with a freshly washed and vacuumed car. I miss this part of your service. More

Stopped in to have my front wheel bearings repacked and my drive belts replaced, both of which were recommended at my last visit. Godd service as always. my drive belts replaced, both of which were recommended at my last visit. Godd service as always. More

This was my first post-purchase visit for an oil change. I had an appointment for 5pm and arrived 3-4 minutes late because of traffic. When I pulled up to the service bay, a man there siad abrubtly "We're I had an appointment for 5pm and arrived 3-4 minutes late because of traffic. When I pulled up to the service bay, a man there siad abrubtly "We're closed". Not, "I'm sorry. we're closed", or "Can I help you", just "we're closed". I was ready to back out and leave and never return. I am in business myself and I know how to treat customers. Sfter I informed him that I had an appointment, there was a young lady behind the service desk who waved me in. The rest of the experience was great - and the service was completed faster than I was told. More

I like coming into Frederick Nissan. Everyone is so nice and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed immediately. The waiting area is always clean and inviting and you meet people who are genuinely friendly. You are told how long the wait is in advance and suggestions are made to keep your car in top condition which is always a plus in my book, the better my car runs the safer I feel and my comfort level is vital when on the road...peace of mind. I highly recommend Frederick Nissan. Thanks, and see you again soon. More

I got home and noticed old oil on my garage floor, looks like the oil that dripped on other parts of the car was not wiped off. The oil change from start to finish was 20 minutes, great job, however, how like the oil that dripped on other parts of the car was not wiped off. The oil change from start to finish was 20 minutes, great job, however, how could all the inspections, passed tests (41) and oil change be completed in that time frame? The report said that the tire pressure was set to 36 psi. The recommended tire pressure on the inside of the door is 33 psi. I was very happy with the greeting from Amanda very friendly. More

My experience with Frederick Nissan’s customer service and staff was horrible! I discovered that in addition to being unprofessional, they will take advantage of customers who don’t understand the car bu and staff was horrible! I discovered that in addition to being unprofessional, they will take advantage of customers who don’t understand the car buying process. I was told that they wouldn’t process paperwork until they received my documentation the following day. The next day I told the sales agent that I decided not to purchase the vehicle and requested that they return my trade in vehicle. They told me the paperwork was processed (they didn’t have my title and other documents needed for the transaction), my car was already inspected, and they couldn’t return my car. Basically, they were dishonest. I called a police officer to assist me. He couldn’t, but advised me on what I needed to do. I called Nissan headquarters and explained what had happened and a case was opened and expedited. Afterwards, I called Frederick Nissan to speak to the owner. They took my information and I told them a case against them was opened and it would be expedited. A short time later, the General Manager called me and knew what had occurred and said he would return my car. I picked up my car and realized that I forgot my car registration at the dealership. The following day I asked my son to retrieve my registration and alerted Frederick Nissan that my son would be coming getting my registration. My son went to the dealership and was ignored by the staff. They finally acknowledged him because he had to say something to them. The sales manager threw the registration at my son. My son didn’t say anything to avoid problems. He picked up the registration and walked away. I strongly would NOT recommend Frederick Nissan to any family, friends, associates, etc. If you’re not familiar with how the car buying process works, you will be taken advantage of. I was exploited for lack of knowledge and I don’t want anyone else to have the same experience I had at Frederick Nissan. More

Great customer service and excellent work on my car. My 2007 Altima now feels new again thanks to Frederick Nissan. Very reasonable prices and excellent service, you cant go wrong with Frederick Nissan. 2007 Altima now feels new again thanks to Frederick Nissan. Very reasonable prices and excellent service, you cant go wrong with Frederick Nissan. THank you to Doug Rice and everyone at Frederick Nissan... More