Younger Nissan of Frederick

From the time i drove into the service center i was waited on with due diligence and profesionalism takeing my request for the service i needed and asking me if i had ever been there and than taking it waited on with due diligence and profesionalism takeing my request for the service i needed and asking me if i had ever been there and than taking it from there directing me to the waiting area never asking me my name etc which was great. the next time she spoke to me she called me by name super job Amanda. I would also like to thank Doug Rice my agent i do look for when i come in for service other than and the quick oil change that i needed this day. he took the time to say good day nice to see me and shook my hand. I would like to thank the following employees for smileing and saying hello. Alvin Baylor-Gary Lewis-Devynn White Many others walked by but didn't give me the time of day. I like walking around the show room when i first arrive and see if there are any new models on the floor. More

They got me in and out within an 1.5 of setting the appointment in the morning. They did a good job in figuring out what the problem was. appointment in the morning. They did a good job in figuring out what the problem was. More

Not the best experience with these folks. We dealt with Ms. Devynn White, though she seemed like she will be nice person, but as Sales associate, I will be a bit careful with her over the price negotiation Ms. Devynn White, though she seemed like she will be nice person, but as Sales associate, I will be a bit careful with her over the price negotiation. We were in the market for small SUV. We contacted Frederick Nissan and Ms. White contacted us back. After back and forth emails, we told her the prices we got from a couple of other Nissan dealers in the area. Her response to our email was, "If you could come in saturday with the out-the-door quote Criswell gave you on the 2012 Nissan Rogue, we will definitely be able to beat that deal for you" (direct quote from her email). So we sent her the whole email chain from Criswell with the OTD price mentioned at multiple places. Ms. White asked for the VIN number and the stock number of the car at Criswell, which was also emailed to her. We scheduled a meeting time on Saturday and we got there to see her. When we got there, she told us that they cant beat that price, because they are losing about 4000 dollars on the sale. Understandable, no problem there. We cant expect them to lose that much money. But what we cant understand is, why did she not tell us that over the email? I emailed her the Criswell quote on Thursday and we were scheduled to meet her on Saturday. I mean, all she had to do was just email and tell her that the price Criswell is offering is the best around and they will not be able to beat it... What was the reason to make us drive all the way there just to hear those words?? Total waste of our time. So, if Ms. White is your sale person, and you have a longer drive, make sure you get her to say clearly, "We have a deal. We will sell you the vehicle for xxxx.xx amount." or otherwise you will be wasting your day too. Oh well, I guess a road trip to Frederick wasnt that bad of a way to spend my Saturday, we did end up buying some milk from the Costco nearby...... More

Leonie was very cheerful, friendly and helpful. She went out of her way to answer my questions and provided very useful information that I was not aware of. Very professional service person. out of her way to answer my questions and provided very useful information that I was not aware of. Very professional service person. More

Customer service was VERY friendly. Service was VERY fast. Waiting lobby was great with free water and cookies! Lobby was also clean and comfortable! Was nice to have the glass to look through to see fast. Waiting lobby was great with free water and cookies! Lobby was also clean and comfortable! Was nice to have the glass to look through to see car being serviced, also. Thanks again Frederick Nissan! More

Buying a car for the first time can be a bit overwhelming at times but after getting in contact with Devynn White at Fredrick Nissan my experience was nothing less than excellent. Traveling from Pittsburgh t at times but after getting in contact with Devynn White at Fredrick Nissan my experience was nothing less than excellent. Traveling from Pittsburgh to Maryland to buy a car was well worth it due to the EXCELLENT customer service provided by the employees at this dealership. It may be a little to early to say but I possibly just became a Nissan customer for life and maybe even a repeat Fredrick Nissan customer! More

I have been here before. I love the way I am treated. I have never had a problem when coming to this dalership. I came in on my lunch break for an express oil change and I was out in a flash. I had jus have never had a problem when coming to this dalership. I came in on my lunch break for an express oil change and I was out in a flash. I had just sat down in the lounge and was having a nice bag of hot fresh popcorn and enjoying the Free Wi-FI when Amanda came out and told me I was all ready to go!!! I went to the checkout and paid only 24.99 for my oil change and mulitpoint inspection and I was out the door!!! I highly recommend this dealership. More

I have dealt with one person when getting my truck serviced. Amanda has been great and the service is fantastic. I have never waited more than 25 minutes to get my truck serviced. serviced. Amanda has been great and the service is fantastic. I have never waited more than 25 minutes to get my truck serviced. More

M's White was our Sales Person. She was gracious, attentive and personable. From the get-go, it was very apparent that she was dedicated to do everything necessary to work a successful conclusion to attentive and personable. From the get-go, it was very apparent that she was dedicated to do everything necessary to work a successful conclusion to our desire to purchase a new vehicle. The process was smooth, very little arbitration and reasonable. Further associatios with all of the purchasing tiers thru to the point of delivery of our new Frontier Crew Cab Truck were administered professionally, courteously,and apparent goals to customer satisfaction. More

The friendliness and professionalism from the moment I The friendliness and professionalism from the moment I got there and the quickness of my visit were amazing. Set my day off on the right foot. Made The friendliness and professionalism from the moment I got there and the quickness of my visit were amazing. Set my day off on the right foot. Made me smile the rest of the day. Thank you for making me smile! More