Younger Nissan of Frederick

I like coming into Frederick Nissan. Everyone is so nice and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed immediately. The waiting area is always clean and inviting and you meet people who are genuinely friendly. You are told how long the wait is in advance and suggestions are made to keep your car in top condition which is always a plus in my book, the better my car runs the safer I feel and my comfort level is vital when on the road...peace of mind. I highly recommend Frederick Nissan. Thanks, and see you again soon. More

I got home and noticed old oil on my garage floor, looks like the oil that dripped on other parts of the car was not wiped off. The oil change from start to finish was 20 minutes, great job, however, how like the oil that dripped on other parts of the car was not wiped off. The oil change from start to finish was 20 minutes, great job, however, how could all the inspections, passed tests (41) and oil change be completed in that time frame? The report said that the tire pressure was set to 36 psi. The recommended tire pressure on the inside of the door is 33 psi. I was very happy with the greeting from Amanda very friendly. More

My experience with Frederick Nissan’s customer service and staff was horrible! I discovered that in addition to being unprofessional, they will take advantage of customers who don’t understand the car bu and staff was horrible! I discovered that in addition to being unprofessional, they will take advantage of customers who don’t understand the car buying process. I was told that they wouldn’t process paperwork until they received my documentation the following day. The next day I told the sales agent that I decided not to purchase the vehicle and requested that they return my trade in vehicle. They told me the paperwork was processed (they didn’t have my title and other documents needed for the transaction), my car was already inspected, and they couldn’t return my car. Basically, they were dishonest. I called a police officer to assist me. He couldn’t, but advised me on what I needed to do. I called Nissan headquarters and explained what had happened and a case was opened and expedited. Afterwards, I called Frederick Nissan to speak to the owner. They took my information and I told them a case against them was opened and it would be expedited. A short time later, the General Manager called me and knew what had occurred and said he would return my car. I picked up my car and realized that I forgot my car registration at the dealership. The following day I asked my son to retrieve my registration and alerted Frederick Nissan that my son would be coming getting my registration. My son went to the dealership and was ignored by the staff. They finally acknowledged him because he had to say something to them. The sales manager threw the registration at my son. My son didn’t say anything to avoid problems. He picked up the registration and walked away. I strongly would NOT recommend Frederick Nissan to any family, friends, associates, etc. If you’re not familiar with how the car buying process works, you will be taken advantage of. I was exploited for lack of knowledge and I don’t want anyone else to have the same experience I had at Frederick Nissan. More

Great customer service and excellent work on my car. My 2007 Altima now feels new again thanks to Frederick Nissan. Very reasonable prices and excellent service, you cant go wrong with Frederick Nissan. 2007 Altima now feels new again thanks to Frederick Nissan. Very reasonable prices and excellent service, you cant go wrong with Frederick Nissan. THank you to Doug Rice and everyone at Frederick Nissan... More

I brought my 2010 Cube in for 30,000 mile maintenance. I was told what would be done and that it would take about 2 hours for this to be completed. After waiting about 45 minutes I looked into the maintena was told what would be done and that it would take about 2 hours for this to be completed. After waiting about 45 minutes I looked into the maintenance bay and saw my car. It was sitting unattended with no service technician near it. I watched it for another 15 to 20 minutes and still no one was working on my car. Then a technician came with some paperwork and drove it away. I assumed it was going elsewhere for additional work. Five minutes later the service advisor came and told me my car was ready. She went over the paperwork and gave me a bill for over $500. I do not know how all this work, $500 worth could be accomplished in so little time. In addition, when I went to get my car I assumed it would be washed as I am a member of the VIP Program. It wasn't. To be honest, if the car was not washed as promised what other work was not done in the limited time it was there? More

Doug is fantastic. He is professional and always looks for the best deal that meets my vehicle needs. I go to Frederick Nissan because of the great service. for the best deal that meets my vehicle needs. I go to Frederick Nissan because of the great service. More

All experiences that I have had at this dealership have been excellent. All my interactioins have been positive and informative. There is complete transparency when you can actually watch the cars being se been excellent. All my interactioins have been positive and informative. There is complete transparency when you can actually watch the cars being serviced through the window while waiting. More

I worked with Steve Latour with regards to the purchase of my new Pro-4X. Steve was wonderful to work with and made the entire process enjoyable. I work with John Konstandisidia when I need service to of my new Pro-4X. Steve was wonderful to work with and made the entire process enjoyable. I work with John Konstandisidia when I need service to my vehicle. Most recently, I had running boards placed on my Pro-4X. John is wonderful to work with. He's professional, efficient and friendly. More