Younger Nissan of Frederick

Doug worked with me when I was in a stressful situation. He arranged my service in a way that was convienent and quick. I always ask for Doug because he is thorough with his explainations and he can always He arranged my service in a way that was convienent and quick. I always ask for Doug because he is thorough with his explainations and he can always arrange service in a way That fits my needs. Bottom line is I trust Doug and Frederick Nissan. More

Great service from the start. I received a phone call w/reminder for oil change and then the initial meet and greet at the dealer was a great experience (it was very early on a Saturday). What caught my w/reminder for oil change and then the initial meet and greet at the dealer was a great experience (it was very early on a Saturday). What caught my attention was when the counter person (can't remember name) sorry, assured a customer that if there was shuttle service that morning, she would be shuttled home. Then Ruben took my information and explained procedures and led my wife and I to the waiting room. We waited maybe a half hour and we were on our way. We didn't anticipate such quick service. No mess in the vehicle. Overall it was a most enjoyable experience. Thank you Nissan. I will continue to come in for service long after the initial comp oil changes. More

I was sold a used Nissan that needed over $1,300 work within 200 miles. I am still having work done on it. Do not believe they do any kind of inspection on it, and you are on your own, once you are out t within 200 miles. I am still having work done on it. Do not believe they do any kind of inspection on it, and you are on your own, once you are out the door. BEWARE! More

The service was provided in a timely manner and all work was done as described. The Express service works very well. It's convenient and hastle free. Thanks! was done as described. The Express service works very well. It's convenient and hastle free. Thanks! More

Extremely nice business experience every time I need service. The people are some of the best customer service people in the business. Whatver training they provide in customer service, other business service. The people are some of the best customer service people in the business. Whatver training they provide in customer service, other businesses could learn from them. More

After 5 years of having my vehicle serviced by your dealership, John Konstandisidia, by far exceeded my expectations with respect to the service, follow-through, and overall experience with your organi dealership, John Konstandisidia, by far exceeded my expectations with respect to the service, follow-through, and overall experience with your organization. John projected a professinal attitude and made sure my questions were answered in a way that was straight forward and concise. Congratulations! Roger Mulligan More

We were extremely satisfied with the service we received upon arriving. The gentleman was more than helpful and answered all of our questions. Check-out was smooth as well. We thank all for their help. upon arriving. The gentleman was more than helpful and answered all of our questions. Check-out was smooth as well. We thank all for their help. More

As always everyone was very nice. I was thrilled to be in and out in less than one hour on a Saturday afternoon. However, I was surprised that the driver's outside mirror was bent back very far and I had in and out in less than one hour on a Saturday afternoon. However, I was surprised that the driver's outside mirror was bent back very far and I had to get out of the car to put it in the correct position. Also there were handprints all over the inside handle. This has never occurred before. I used to love to bring in my Murano for service and go home with a freshly washed and vacuumed car. I miss this part of your service. More

Stopped in to have my front wheel bearings repacked and my drive belts replaced, both of which were recommended at my last visit. Godd service as always. my drive belts replaced, both of which were recommended at my last visit. Godd service as always. More

This was my first post-purchase visit for an oil change. I had an appointment for 5pm and arrived 3-4 minutes late because of traffic. When I pulled up to the service bay, a man there siad abrubtly "We're I had an appointment for 5pm and arrived 3-4 minutes late because of traffic. When I pulled up to the service bay, a man there siad abrubtly "We're closed". Not, "I'm sorry. we're closed", or "Can I help you", just "we're closed". I was ready to back out and leave and never return. I am in business myself and I know how to treat customers. Sfter I informed him that I had an appointment, there was a young lady behind the service desk who waved me in. The rest of the experience was great - and the service was completed faster than I was told. More