Younger Nissan of Frederick

PURCHASED A USED 2007 NISSAN FRONTIER WITH ONLY 10,000 MILES. WE WERE TOLD THIS VEHICLE WAS SERVICED. WE LIVE 90 MILES AWAY FROM THIS DEALER. WHEN WE ARRIVED HOME WE NOTICED HUNDREDS OF STINK BUGS IN T MILES. WE WERE TOLD THIS VEHICLE WAS SERVICED. WE LIVE 90 MILES AWAY FROM THIS DEALER. WHEN WE ARRIVED HOME WE NOTICED HUNDREDS OF STINK BUGS IN THE BED AREA. WE REMOVE THE CAP, BED LINER ONLY TO FIND HUNDREDS OF STINK BUGS. GOING FURTHER WE FOUND CHIPMUNKS BEDDING AND MANY HARD SHELL ACORNS. WE REMOVED THE CABIN FILTER AND THE ENGINE FILTER AND FOUND MORE OF THE SAME . I TURNED ON THE BLOWER MOTOR AND IT VIBRATED. CALLED DEALER AND THE MANY PEOPLE I SPOKE TO OFFERED NO HELP. CALLED ONE OF THE OWNERS LEFT MESSAGE AND HE NEVER RETURNED MY CALL, HE HAD THE DEALERSHIP CALL ME AND THEY (JOHN LOWRY, STEVE FARLEY) OFFERED NO HELP. FINALLY I TOOK IT TO LOCAL NISSAN DEALER PAID FOR ALL FILTERS AND CLEAN OUT FAN. SENT BILL TO FREDERICK PER MY AGREEMENT WITH JOHN LOWRY AND IT WAS IGNORED. FLUIDS SUCH AS TRANSMISSION, REAR END, FRONT AND REAR DIFFERENTIAL'S ALONG WITH ANTI FREEZE. IS A SERVICE NISSAN SAID SHOULD BE DONE EVERY TWO YEARS AND HAD NOT..IN MAKING THE AGREEMENT WITH JOHN LOWRY MY WIFE SAID TO HIM "I KNOW YOU WOULD NOT KNOWINGLY SELL A VEHICLE WITHOUT SERVICING IT". BUYER BEWARE OF THIS DEALERSHIP..... I SPENT OVER $500 TO PUT THIS VEHICLE BACK TO NISSAN USED TRUCK STANDARDS........ THIS DEALERSHIP IS LOCATE 7418 GROVE ROAD. FREDERICK MARYLAND 21704. TEL# 301-662-0111." THE WINDOW STICKER STATES THAT ALL VEHICLES HAVE COMPLETED A 128-POINT QUALITY CHECK".. WHY WAS THIS VEHICLE LEFT OUT OF THE LOOP? THIS DEALERSHIP IS NOW KNOWN AS YOUNGER NISSAN OF FREDERICK. More

I contacted the internet sales team to try and see if I could get pre-approved for a loan to trade in my gas guzzling suv. She searched and found a car that had the options that I was looking for. She did could get pre-approved for a loan to trade in my gas guzzling suv. She searched and found a car that had the options that I was looking for. She did an excellent job through the process and I was able to get a new feul efficent car. She made sure that I had the best experience possible and it was an easy process. I will be back when time come to buy a another new car. Everyone was friendly and helpful. More

The people at Frederick Nissan go out of their way to provide excellent customer service. The car buying process is always rather lengthy, but Karen was very attentive and worked extremely hard to get m provide excellent customer service. The car buying process is always rather lengthy, but Karen was very attentive and worked extremely hard to get me the very best deal. On more than one occasion, a member of the staff stopped and asked if I needed anything and one gentleman even brought me a piece of chocolate/cherry cake. They did not hide anything in their pricing and even took the time to explain all of the figures on the sales contract. The most amazing thing was that I was trading a car that I had purchased just two weeks prior. It was not a good fit for me but unfortunalty, I didn't realize it until it was too late. The staff at Frederick Nissan were amazing at getting me out of that car and into a new Sentra that works so much better for me. Karen took her time going over all of the features in the car and made sure all of my questions were answered. This was acutally our second purchase. On our first visit, we had our two rowdy boys with us. If you've ever shopped for a car with kids, you know how difficult this can be. At Frederick Nissan, there is a room for kids to play and several TV's to keep them entertained. I would highly recommend Frederick Nissan for your next new or used car purchase!! No hidden fees, no gimmicks - just honest people and excellent customer service!!! More

Brought car in for oil change and technician identified problem with battery cranking power during routine all around vehicle check. I had battery and oil changed in no time at all. Can rest easy now kno problem with battery cranking power during routine all around vehicle check. I had battery and oil changed in no time at all. Can rest easy now knowing wife and granddaughter will not be stuck during winter cold trying to start car somewhere. Thanks Gary. More

I brought my truck in for four things to be looked at, none that were pressing, but I wanted to have them checked. 1. Bluetooth light no longer lit up. 2. Front speaker sounds terrible. (blown) 3. he none that were pressing, but I wanted to have them checked. 1. Bluetooth light no longer lit up. 2. Front speaker sounds terrible. (blown) 3. heat/ac blower noise. 4. metallic rattle from outside of truck at idle. (when something, perhaps AC clutch, kicks in) The bluetooth issue was fixed. The blower noise was reported fixed, but still makes the same amount of noise. I was told the speaker sounds fine. I'm not exactly an audiophile, and the terrible sound from me drives me crazy. So much that I am thinking of having it replaced at my cost, just to get it fixed. I was told they couldn't reproduce the metallic rattle. When I picked up my truck, I brought the service manager out, and he heard it. I was told I should "bring it back by" if I was out and about. (I would have liked to have had it fixed) I was presented with a bill for "Troubleshooting" the two issues they couldn't find. (the speaker and the rattle) As far as I can tell, the "diagnostics" of these two issues consisted of _listening_. Seems excessive to be charged so much $$ for listening. To still not have it fixed just adds insult to injury. In addition, when I picked my truck up, with 3/4's of the problems still present, I was presented with a $500 quote for scheduled maintenance. I have used Frederick Nissan many times in the past, and would have used it for this PM, but not after this experience. I will drive further for better results. More

I was worked into a schedule that met my requirement. Questions about the service were answered fully. Service was quick and efficient. Mike was pleasant and knowledgeable. Overall, great service. Questions about the service were answered fully. Service was quick and efficient. Mike was pleasant and knowledgeable. Overall, great service. More

JUST A NOTE OF THANKS TO THE GENTS AT FREDERICK NISSAN. LIVING IN PITTSBURGH PA. A ROUND TRIP TO THE DEALERSHIP INVOLVES OVER 400 MILES ROUND TRIP, SO AFTER VIEWING A VEHICLE ON THE INTERNET POSTED BY THE LIVING IN PITTSBURGH PA. A ROUND TRIP TO THE DEALERSHIP INVOLVES OVER 400 MILES ROUND TRIP, SO AFTER VIEWING A VEHICLE ON THE INTERNET POSTED BY THE DEALERSHIP, IHAD TO MAKE SURE THAT ALL THE DETAILS WERE WELL UNDERSTOOD AND EVERYTHING LINED-UP CORRECTLY BEFORE EMBARKING ON A DAY LONG TRIP THAT DIDN'T RESULT IN EVERYONE'S WASTED TIME. THE MANAGEMENT/SALES STAFF WERE JUST OUTSTANDING IN HELPING ME WITH ALL THE QUESTIONS AND SPECS. I NEEDED BEFORE DRIVING OUT, AND WHEN I ARRIVED EVERYTHING WAS EXACTLY WHAT THEY SAID IT WAS AND DELIGHTFULLY MORE. MR. NICK DI BIASE, AND MR. MICHAEL ROSE WERE JUST TERRIFIC TO SAY THE LEAST IN BEING AT MY SERVICE WITH ANYTHING THAT WAS NEEDED TO MAKE THIS SALES TRANSACTION MOVE SEAMLESSLY ENABELING ME TO BE ON THE ROAD WITH A FRESHLY WASHED AND A COMPLETE QUICK TIME CLASS ON THE HOW TO DO EVERYTHING FROM MIKE ROSE. I RECOMMEND HIGHLY THE DEALERSHIP, THE SALES STAFF AND A NICE JOB, SHOUT OUT TO MR.ED BELEZNAY THE FINANCE GURU, A PITTSBURGH NATIVE NOW AT THE DEALERSHIP. More