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Younger Nissan of Frederick
Frederick, MD
2,834 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 2,834 reviews
August 11, 2013
Great customer service from Doug Rice. My car was in the shop for repair for 3 days and he kept us inform thoughout that time. I would like the dealership to have a defined car loaner program. It would be shop for repair for 3 days and he kept us inform thoughout that time. I would like the dealership to have a defined car loaner program. It would be awesome. Otherwise, great experience! More
by ssagna
August 11, 2013
Mr. Fink was very courteous when contacting me to advise that parts had arrived to complete a warranty repair on my Altima's heated seat. The repair was done promptly and I was notified of a Technical Serv that parts had arrived to complete a warranty repair on my Altima's heated seat. The repair was done promptly and I was notified of a Technical Service Bulletin on another vehicle issue which corrected some brake noise that I was hearing when initially applying the brakes. I will say that I have had a good experience with this dealership starting with the sales contact with Kyle Warfield and now with service and maintenance. More
by dvbrjb
Employees Worked With
James Fink
August 10, 2013
as always, great service with no surprises! How can one dealership have so many completely dependable personnel while so many others have so few??? A+++++++++++++++ dealership have so many completely dependable personnel while so many others have so few??? A+++++++++++++++ More
by 88butn0t0ld5
August 08, 2013
Thank you Younger Nissan for your warm accommodation and worked with me getting my car...Kudos to my sales associate Alvin and the finance department who helped me all the way through the process. You guys worked with me getting my car...Kudos to my sales associate Alvin and the finance department who helped me all the way through the process. You guys rock! :) More
by NRS4LYF
August 08, 2013
Was treated very well right from the beginning. All work to be performed was gone over in great detail. The cost of each individual service item was discussed and no additions were included later. I w to be performed was gone over in great detail. The cost of each individual service item was discussed and no additions were included later. I would highly recommend Doug Rice to anyone to use as their Service Adviser. More
by lccnisson
Employees Worked With
August 08, 2013
EXPRESS SERVICE was very friendly, informative and quick. Thanks to you all for getting me in/out in under 45 minutes. I also enjoyed the service gift area while I was waiting. Thanks to you all for getting me in/out in under 45 minutes. I also enjoyed the service gift area while I was waiting. More
by Jubilie
Employees Worked With
Forgot his name, but was in EXPRESS lane at 1545 in the afternoon-07AUG13
August 07, 2013
I brought my Infiniti JX35 for an oil change. Gary took the car in and completed the work in a fast manner. He brought the paperwork to me in the waiting area, (comfortable seating, tvs, wi-fi), I paid an the car in and completed the work in a fast manner. He brought the paperwork to me in the waiting area, (comfortable seating, tvs, wi-fi), I paid and was on my way. Would definately recommend them for service. More
by JeffreyProtono
August 07, 2013
After an exhausting 2 week search for previously owned FORD F150, I found one online at Younger Nissan. I submitted an email inquiry and Jesse Kincaid immediately called back indicating the vehichle was FORD F150, I found one online at Younger Nissan. I submitted an email inquiry and Jesse Kincaid immediately called back indicating the vehichle was for still available. I was hesitant to drive 1 hour to test drive it, so told Jesse to confirm that the car drove excellent (I had already test drove other cars in VA in the same price range, all not performing well, so I was discouraged). Still not too sure, Jesse followed up a few days later indicating he had driven the truck and it road smoothly. I finally drove from VA to Maryland for my test drive. I knew as soon as I took it out, it was the truck. Not only was the truck great, and the price even better, they beat my financing with a 1.25% lower rate). Thanks Younger Nissan! More
by cincyr2
August 04, 2013
From first contact concerning the vehicle I had located on the internet, to the final paperwork, all were very friendly and willing to answer any questions we had. totally committed to helping me replace m on the internet, to the final paperwork, all were very friendly and willing to answer any questions we had. totally committed to helping me replace my previous vehicle with what I needed and found in the GMC I found with you. would recommend to anyone. would be nicer if you were closer to me so I could use you for service. too. More
by MichaelMills
