Young Ford

Insulting Negotiating Process + Post Purchase Fees I purchased a truck from this dealership in October 2019. While negotiating the purchase price, the salesman continually attempted to add in protectio I purchased a truck from this dealership in October 2019. While negotiating the purchase price, the salesman continually attempted to add in protection plans and warranties, as though I wouldn’t notice. Each time I questioned the fees, he’d babble on about how important the extra coverage was, even though I was attempting to purchase a truck that was still covered by a full manufacturer’s warranty. Finally, after three rounds of ridiculousness, I received a purchase price free of dealership add-ons. The process was insulting. Had I not wanted the specific vehicle they had in their inventory, I would have walked out. Afterwards, when I met with the finance manger to finalize the purchase, I literally had to decline all the same warranty and protection plans again, even though I made it perfectly clear I was not interested in any additional coverage. With all that in mind, I still purchased the truck for $50,000.00. It’s not like I bought some cheap, used, hunk of junk. Meanwhile, thirty days after I purchased the vehicle, the dealership started calling me multiple times per day, demanding $145.00. According to them, there was a difference in the 20-day pay-off they received on the date the deal was finalized and the date they issued payment to my credit union for my trade-in. Seriously? $145.00? You’re going to blow up my phone for $145.00 after a $50,000.00 purchase? Terrible customer service. Terrible business practices. Inexperienced salesman. Do not buy a vehicle from this dealership. More

Ford Morgan Service department is a joke Young Ford in Morgan service department is awful. I had an experience recently where they dropped the ball completely. It took 7+ weeks to get my car Young Ford in Morgan service department is awful. I had an experience recently where they dropped the ball completely. It took 7+ weeks to get my car back. We had extended warranty cover a repair to replace the engine block. We were notified by Wade it was covered 1.5 weeks into the process. Much to our dismay the vehicle sat in their service department for 33 days without contacting the warranty. When we learned this we reached out again to Ford Morgan to call them on their lie and they beat around the bush and finally got started. Every time we communicated it was on our end to call never theirs. All the while were never given a rental for our trouble. They never called to follow up until day 48 to let us know there was another issue. It took another 5 days after till our car was complete. Nick the service manager was unwilling to compensate us in anyway except an oil change. Ridiculous since I will never trust them with my vehicle again. They don’t know how to communicate and realized they were caught in a lie multiple times but were unwilling to remedy the situation. I made multiple attempts to allow them to rectify and they were unwilling. Save yourself the time, heartache, and money and go to place where they care about you and will do it right. Ford Morgan is awful. Beyond awful I’m amazed they are in business. More

Best dealership Super nice sales team! They made the process so simple and not stressful, it was the best experience I’ve had with a dealer ever. Definitely go see th Super nice sales team! They made the process so simple and not stressful, it was the best experience I’ve had with a dealer ever. Definitely go see these guys, they’ll get you taken care of! The service and parts departments are phenomenal too! More

Worth the Hour Drive I drove from the Salt Lake Valley to look a used truck on their lot. Kevin came out took care of me right from the moment he introduced himself. The I drove from the Salt Lake Valley to look a used truck on their lot. Kevin came out took care of me right from the moment he introduced himself. The dealership staff is friendly and willing to do what it takes to get you in the vehicle you want. I would recommend Young Ford to anyone looking for a vehicle and I would drive the hour drive to do business with them again. More

Worth the drive I live much closer to the Ogden area but chose to drive the extra distance for better customer service. I purchased 2 vehicles this year and received I live much closer to the Ogden area but chose to drive the extra distance for better customer service. I purchased 2 vehicles this year and received excellent service from Kevin in sales and Jace and the service team. The employees made the experience simple all around. Good staff and worth the drive. More

How does one rate the best buying experience ever? Top notch, stellar, outstanding, incomparable, astonishing, extraordinary............. No wait NEXT LEVEL! Stew and Randy are a couple guys who got Top notch, stellar, outstanding, incomparable, astonishing, extraordinary............. No wait NEXT LEVEL! Stew and Randy are a couple guys who got it goin’ on. They took care of me like I’ve never been taken care of before. Go talk these gents and you’ll get to experience the same euphoria that I did. Seriously! I’ll say it again. NEXT LEVEL CAR BUYING EXPERIENCE!!! Tell’m Jeff sent ya. More

Would recommend this dealer Had a good experience it was a nice place glad I use them to buy my truck customer service was very friendly would recommend do anybody buy a new vehi Had a good experience it was a nice place glad I use them to buy my truck customer service was very friendly would recommend do anybody buy a new vehicle More

Easiest purchase ever This is our 3rd new truck purchase in three years. Stew was so easy to deal with and totally up front on everything. I would recommend him to anyone l This is our 3rd new truck purchase in three years. Stew was so easy to deal with and totally up front on everything. I would recommend him to anyone looking for a fair price and honesty. More

Easiest dealership to deal with Stew at Young Ford was awesome. The finance guys and business manager as a team with our salesman stew worked their tails off to get us out of our cur Stew at Young Ford was awesome. The finance guys and business manager as a team with our salesman stew worked their tails off to get us out of our current vehicle and into a new one. Definitely will be returning to them for future car buying needs. More

New car lease Great friendly service, no pressure, informative and helpful. Stew was a nice change from the regular salesman and he was very helpful and cut to the Great friendly service, no pressure, informative and helpful. Stew was a nice change from the regular salesman and he was very helpful and cut to the chase and made us feel comfortable. Over all a good car buying experience, thank you!! More