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York Dodge Chrysler Jeep - Service Center
Prescott, AZ
537 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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537 Reviews of York Dodge Chrysler Jeep - Service Center
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September 28, 2018
Wonderful staff Absolutely wonderful staff, caring, compassionate and overall just so caring. The atmosphere is positive and upbeat. Dude starts across the board. Th Absolutely wonderful staff, caring, compassionate and overall just so caring. The atmosphere is positive and upbeat. Dude starts across the board. Thanks again you guys! Jake is wonderful! More
by Krevilla92
Employees Worked With
Customer Service
August 08, 2018
Bad customer service. Took them a month of me going there once a week that finally got my Jeep engine light to be turned off. This was after a diagnostic test was run on it Took them a month of me going there once a week that finally got my Jeep engine light to be turned off. This was after a diagnostic test was run on it the first time. Second time , second week Jake's assistant went out to check vehicle. Told me "just drive it for a little while and it will go off". 3rd time made an appt. with Jake for the next day and he said he can have me in the next day at 11:00 and it shouldn't take more than an hour. 3 hours later no one has come to me and said a thing so I inquired for the status of the jeep. York gave me a rental car with hopes that the jeep would be ready the next day. Didn't hear from any one until I called 3 days later. I was informed that it was ready. Observing all those Tec people looking at computer screen a. Do ya think some could have kept track of a vehicle and,inform the owner of its status More
by York Jeep
Employees Worked With
Jake and his assistant, Customer Service
June 18, 2018
Worst service department EVER! Toby and Jake in service are a JOKE! They have the assistant calling when doing warranty work, he will say there was a code then Toby and Jake say oh Toby and Jake in service are a JOKE! They have the assistant calling when doing warranty work, he will say there was a code then Toby and Jake say oh he was wrong nothing is wrong with your vehicle! My truck has been in for a total of a month and I haven’t even had it 10 months yet!! Funny how all my problems start after they change my oil. They even said “maybe we put dirty oil in by mistake” WAIT WHAT!!!! Never ever use them! They will screw you out of so much money. More
by Sgibson0316
Employees Worked With
Jake, Tyler, Tobg
December 20, 2017
Check engine came first thing in the morning Diana is one of the best service writers and she will get the best customer service for the customer. She took good care of me. Give her a raise! Diana is one of the best service writers and she will get the best customer service for the customer. She took good care of me. Give her a raise! More
by Hector17
Employees Worked With
Diana
December 20, 2017
service Job was done as expected, but was higher than estimated. I was told the job would be about $450 parts and labor, but came out to $533. It would have b Job was done as expected, but was higher than estimated. I was told the job would be about $450 parts and labor, but came out to $533. It would have been nice to be informed of this. More
by maunapaikikala
Employees Worked With
did not get name.
December 18, 2017
Diane is great. I wouldn't think of permitting anyone but Diane to oversee the servicing and repair of my Dodge vehicles. She is knowledgeable and trustworthy. She I wouldn't think of permitting anyone but Diane to oversee the servicing and repair of my Dodge vehicles. She is knowledgeable and trustworthy. She tries hard and really cares. I think of her as a friend. More
by Jerry L Brill
Employees Worked With
Diane
December 10, 2017
Oil change Came in for recommended oil change. Service team was polite, prompt and professional. The express oil change service was a nice welcome, surprise. Came in for recommended oil change. Service team was polite, prompt and professional. The express oil change service was a nice welcome, surprise. We done. More
by Chili Pepper
Employees Worked With
NA
December 05, 2017
Special thanks to Jake Ill our service advisor-job well done Whenever we have a problem with either of our vehicles, Jake immediately addresses the problem and he has the problem resolved quickly. All employees Whenever we have a problem with either of our vehicles, Jake immediately addresses the problem and he has the problem resolved quickly. All employees are very polite and professional. More
by Ron Antonelli
Employees Worked With
Jake Ill.
December 03, 2017
Transmision problem Great service and brought me in as soon as they found out I was leaking trans fluid. Vehicle was ready when they said it was.going to be. Great service and brought me in as soon as they found out I was leaking trans fluid. Vehicle was ready when they said it was.going to be. More
by woodduck
Employees Worked With
Diana
November 29, 2017
Oil change Professional and nice staff at check in and the cashier desk. The waiting area was comfortable and the tables outside were a nice touch. Vehicle wa Professional and nice staff at check in and the cashier desk. The waiting area was comfortable and the tables outside were a nice touch. Vehicle wash was a plus. More
by Toddr
Employees Worked With
Na
