York Dodge Chrysler Jeep

Do Not expect this to be a one stop shpping experience I called in to have a problem with the trim around my wheel wells reattached since they were all falling off the truck after a 2 years of driving. I I called in to have a problem with the trim around my wheel wells reattached since they were all falling off the truck after a 2 years of driving. I told the person what the problem was and they stated that I needed to come in to the dealership to have the problem fixed. Once I got to the dealership they then told me that they don't fix these types of problems and that I would need to make an appointment with the local body shop they use to make these fixes. So instead of waiting one week for my appointment at the dealership I then had to wait another week for an appointment at the body shop. Once I took it to the body shop they did an awesome job of evaluating the problem with the fender flairs and then fixing them within an hour. This was and has been the best service that I received since dealing with this dealership. I have tried to provide feedback to the service manager an he was very lack luster with his response as he went through the motions of calling me to address my feedback. He is a big part of the problem at this dealership as the attitude in always a top down issue in any organization. When the management does not care about the customer how are the employees going to act? Finally I got my card in the mail for my Auto Butler service and called for an appointment only for find out that I could not get one for six weeks -- guess getting this service done on time is also not a priority once you have paid them for the service. If I could get my money back on this service I would in a minute --- and I would tell anyone who asks not to ever add this to their purchase it is simply not worth the money or the frustration. More

Pleasure Doing Business Locally Everyone I interacted with at the dealership from the sales managers, the sales person, the dealership manager and the finance manager we’re all kind, Everyone I interacted with at the dealership from the sales managers, the sales person, the dealership manager and the finance manager we’re all kind, attentive, and low pressure. It was really great to be able to buy my truck at a local dealership getting the best price of the three I compared and having a swift and enjoyable experience. More

Friendly service. I was in Prescott on other business and was concerned about my Ram 2500 diesel. I stopped by and talked to Diana and she got me right in. It needed I was in Prescott on other business and was concerned about my Ram 2500 diesel. I stopped by and talked to Diana and she got me right in. It needed a computer update. Truck is running fine. More

Autobutler Outstanding service, it didn't take the three hours I was told that it was going to take. Ustomer servic gal was really curtious and professional. Outstanding service, it didn't take the three hours I was told that it was going to take. Ustomer servic gal was really curtious and professional. More

Great new Jeep Charles, my salesperson, was knowledgeable and gave us a no pressure experience. We got a good price and exactly what we wanted. We had a great select Charles, my salesperson, was knowledgeable and gave us a no pressure experience. We got a good price and exactly what we wanted. We had a great selection to choose from. More

Great service and excellent results! The Service was great! I had an Auto Butler, Interior detail, oil change & tire rotation. My Journey was carefully inspected and I received a detailed The Service was great! I had an Auto Butler, Interior detail, oil change & tire rotation. My Journey was carefully inspected and I received a detailed report. The results were excellent. I also got a ride back home and then back to the dealers and it was prompt and with a very courteous driver named Herman. I would highly recommend this dealership! More

Warranty and Recall work I am new to the area, and needed warranty and recall work on my 2007 Jeep Rubicon. York took care of each item needed without any hassles. Diana was a I am new to the area, and needed warranty and recall work on my 2007 Jeep Rubicon. York took care of each item needed without any hassles. Diana was a pleasure to work with. More

Friendly no hassle sale staff Great experience. This is my second truck from York Dodge and same as last time I got a great deal! Jimmy and Torri were great no hassle sales people. Great experience. This is my second truck from York Dodge and same as last time I got a great deal! Jimmy and Torri were great no hassle sales people. More

Excellent Customer Service Charles our Salesperson was awesome in helping us get the payment that we were looking for and also got us some awesome upgrades that we really apprec Charles our Salesperson was awesome in helping us get the payment that we were looking for and also got us some awesome upgrades that we really appreciate. I would definitely suggest to family and friends. Thank You, Becky & Robert Sanchez More

Great experience They pointed me in the right direction to get what I really wanted at a price I could afford and be happy with my purchase They pointed me in the right direction to get what I really wanted at a price I could afford and be happy with my purchase More