York Chrysler Dodge Jeep Ram of Plainfield - Service Center

Problem should have been fixed the first time I brought the car in. But nothing was said to me about not being able to fix it. Even though I said the reason I brought the car in was for the check engine l the car in. But nothing was said to me about not being able to fix it. Even though I said the reason I brought the car in was for the check engine light. Also after the car was fixed I took it to a different place that said I was over charged about $1000. More

Very poor communications! Could not get Mark to call me back! He should of contacted me to let me know the progress on my vehicle. You also sent a text with a link explaining Could not get Mark to call me back! He should of contacted me to let me know the progress on my vehicle. You also sent a text with a link explaining other problems on the car and it didn't work. And I couldn't ask Mark about it because he wouldn't call me back. When it was Westside they did a great job of customer service! York is failling when it comes to customer service. More

With all of the construction it was kinda hard to find the service center but every one of the staff members were super friendly! The only thing I wish I was told prior to making an appointment for servic the service center but every one of the staff members were super friendly! The only thing I wish I was told prior to making an appointment for service was the 160$ diag fee for vehicles. More

Very clean,work done in a timely manner, don't like the fact you can't get other things looked at when getting a oil change you have to make a appointment. fact you can't get other things looked at when getting a oil change you have to make a appointment. More

Fast and good friendly service. No complaints from service. Thank you. The new dealership will be nice No complaints from service. Thank you. The new dealership will be nice More

I left SIX messages over a 10-day period for two different service coordinators - not one of those calls was returned. The last two were “My car was towed to you - do you actually have it and is it different service coordinators - not one of those calls was returned. The last two were “My car was towed to you - do you actually have it and is it actually in line for service?” Only word I got was office calling to say car was ready for pick up. No word ever on “we have it” or a diagnosis of the problem or a request for spend authorization. This is TERRIBLE, nonexistent communication is unacceptable and next time I need service I’ll strongly consider going elsewhere. When I picked up, Mark H. did go out of his way to drive the car with me to make sure it was OK. I very much appreciate that. But when I bring a car in for service, I’ll be asked to spend hundreds if not thousands of dollars - is it too much to ask for a simple call back about it? More

Service was done quickly and more importantly, correctly. All staff interaction was friendly and professional. All staff interaction was friendly and professional. More

Friendly,fast,communication is on point. I’m glad they got me in before my appointment. I’m glad they got me in before my appointment. More

Awesome everything is good ,They checked everything what told me about all issues That’s nice told me about all issues That’s nice More

I really appreciate the fact that they treat me with respect and really listen to what I am saying. They don't treat me like an old lady who doesn't understand her car. respect and really listen to what I am saying. They don't treat me like an old lady who doesn't understand her car. More