York Chrysler Dodge Jeep Ram of Plainfield - Service Center

Thank you for your help but telling I will never own a dodge car as long as I live dodge car as long as I live More

Excellent service, seen as scheduled. Neat, orderly and well decorated waiting area. Service personnel, professional and friendly. Neat, orderly and well decorated waiting area. Service personnel, professional and friendly. More

I really like this car it is amazing and you guys did a great job great job More

Brie is fine. She seems to be very pleasant and was able to connect me to the service department. Re: service department- I’ve been a customer with York/ aka She seems to be very pleasant and was able to connect me to the service department. Re: service department- I’ve been a customer with York/ aka Westgate, Chrysler for many years, even bought my last two cars there. The service department never really felt like a female friendly place when you had to take your car in so I went to other Chrysler dealerships for service. This past June, I had to emergently take my car in b/c it was overheating and the AC went out. They had my car for over a week yet NO LOANER. We also learned of U90 recall that could have contributed to this issue. I was told they would order the part. I pick my car up the engine light is out for a few months. I come back in about July, because the engine light came back on again. The service manager, Jamie (not overly impressed) does the little code check thing and says it’s the same thing. Proceeds to tell me they’re only getting six of them a month. My car has over 100,000 miles I’m a very concerned about this because it does impact the overall wear and viability of my car. So I clarified the process and they would call me when it arrives. No calls as of 9/27/23 when I took my car in for an oil change. Thankfully your service advisor, Jarrod Davis was unbelievably impressive regarding customer service and professionalism!! He researched the issue, found my part WAS in and got me scheduled for the install. Very refreshing to see someone actually try and correct an issue and not pass the buck or try and schmooze you to get you out the door. More

They were polite and courteous. They kept me informed on the repair and pricing. The communication was good and there were no surprises on repairs. They kept me informed on the repair and pricing. The communication was good and there were no surprises on repairs. More

They repaired truck as what was asked for. On time. Nothing much more to say. On time. Nothing much more to say. More

Nice place the people there are very helpful. Try very hard to do what is right. I like this place and will continue to do business with them. Try very hard to do what is right. I like this place and will continue to do business with them. More

Great communication from Jarrod Davis keeping me in the loop on progress and advising of un-necessary service based on my specific vehicle. loop on progress and advising of un-necessary service based on my specific vehicle. More

The service writer was awesome, helpful and friendly. Would recommend him, very smooth and easy process Would recommend him, very smooth and easy process More

They were very personable and took extra time to explain to me the issue with my vehicle. to me the issue with my vehicle. More