York Chrysler Dodge Jeep Ram of Plainfield - Service Center

I had a 9:30am appt on 12/12/2020 to find out why my new vehicle smelled like gas, inside the cab & outside. Upon my arrival to the appointment, I was told it would be a 2 hour wait to even get the vehicle vehicle smelled like gas, inside the cab & outside. Upon my arrival to the appointment, I was told it would be a 2 hour wait to even get the vehicle looked at. Then once they figured out the issue, the Service Manager Becky said they would order my parts. She then told me to call back on 12/15 to see if my parts came in. Took forever to get someone to answer the phone in service on 12/15 to find out if my parts had arrived. Once I talked to someone, they were less than energetic on the phone but did setup my repair. And then there were no loaner vehicles available the day I dropped off my vehicle. I didn’t even mention the 3 plus emails, texts, phone calls I received to confirm my appointment for 12/12. A bit much there. The dealership did fix my issue but, in my opinion, for good customer service, I think ALL OF THESE types of issues need corrected. More

Every time I go to York Chrysler Dodge it's a Fantastic Experience! No matter what I'm doing, regular Vehicle Maintenance, buying or just looking on the lot, it's always Top Notch! Thanks for being Awesome Experience! No matter what I'm doing, regular Vehicle Maintenance, buying or just looking on the lot, it's always Top Notch! Thanks for being Awesome! More

Felt misled about diagnostic pricing. I was given the impression that the diagnostic charges were waived if you decided to move forward with the repairs. I chose to get the repairs. The parts were not in impression that the diagnostic charges were waived if you decided to move forward with the repairs. I chose to get the repairs. The parts were not in stock and needed to be ordered. It was explained to me when I arrived that since my part was not in stock, I would have to pay full price for the diagnostic and also the repairs. I don’t like this policy. My repair was quoted at about 300$ The diagnostic fee was approximately 130$. If the part was in stock, then my total bill would have been 300$. Now I get to pay 430. Ridiculous if you ask me. More

Service and office staff was very polite and courteous which also included good customer service. The work was done in a timely manner and the description of the work was precise and informative. which also included good customer service. The work was done in a timely manner and the description of the work was precise and informative. More

Cost to replace Brakes was more expensive than what I could get done somewhere else, I was able to get it done for half the cost. Radio needed replace but was way to expensive so I got replacement for ag could get done somewhere else, I was able to get it done for half the cost. Radio needed replace but was way to expensive so I got replacement for again half the cost. More

This was the easiest dealership I have worked with. I was in and out in 1 hour was efficient but also made sure that everything was checked out on my van. The LOF package is the best price in town. I recomme in and out in 1 hour was efficient but also made sure that everything was checked out on my van. The LOF package is the best price in town. I recommended anyone to go get there Vehicle seviced at YORK Chrysler in Plainfield Indiana More

Mark was outstanding! My Jeep had a bit of a tricky situation and he kept me up to date on every change. Not only was he helpful in keeping me informed, he was friendly and knowledgeable when sharing i situation and he kept me up to date on every change. Not only was he helpful in keeping me informed, he was friendly and knowledgeable when sharing information. More

Brought car in for mechanical repair from an accident on 10/23 took over a month to get with my insurance company to diagnose what repairs needed to be done then held my car 4 days after repairs were done b 10/23 took over a month to get with my insurance company to diagnose what repairs needed to be done then held my car 4 days after repairs were done because they hadn’t sent information to my insurance I spent over $800 on a rental out of pocket because the last 21 days I had left on my rental agreement from my insurance were used up while my car was sittings on the lot finally returned my car on 12/8 More

I asked that air be put in my tires, but that didn’t happen. Overall, I’m assuming all went well. I noticed my car sitting outside done for a while before they told me it was done. happen. Overall, I’m assuming all went well. I noticed my car sitting outside done for a while before they told me it was done. More

I made an appointment before we came, but when we arrived Mark the service rep couldn't find our appointment. He was able to work my truck in but we had to wait longer then expected because of the lost appoi Mark the service rep couldn't find our appointment. He was able to work my truck in but we had to wait longer then expected because of the lost appointment. Their shuttle service to the shopping center was nice. More