York Chrysler Dodge Jeep Ram of Plainfield

Getting what I need done is why I go to York Chrysler. Work is done in the timely manner. Knowing the answers to my questions. Work is done in the timely manner. Knowing the answers to my questions. More

Great dealership with Great people! Berny, Bryce and Great dealership with Great people! Berny, Bryce and Jim took great care of me! This is the 5th vehicle I have bought here in the last 2 years! Great dealership with Great people! Berny, Bryce and Jim took great care of me! This is the 5th vehicle I have bought here in the last 2 years! Thanks York!!! More

I bought my 2012 Jeep Grand Cherokee from this dealership and wanted to come back to them for my new one. Couldn’t ask for better service. and wanted to come back to them for my new one. Couldn’t ask for better service. More

I had a 9:30am appt on 12/12/2020 to find out why my new vehicle smelled like gas, inside the cab & outside. Upon my arrival to the appointment, I was told it would be a 2 hour wait to even get the vehicle vehicle smelled like gas, inside the cab & outside. Upon my arrival to the appointment, I was told it would be a 2 hour wait to even get the vehicle looked at. Then once they figured out the issue, the Service Manager Becky said they would order my parts. She then told me to call back on 12/15 to see if my parts came in. Took forever to get someone to answer the phone in service on 12/15 to find out if my parts had arrived. Once I talked to someone, they were less than energetic on the phone but did setup my repair. And then there were no loaner vehicles available the day I dropped off my vehicle. I didn’t even mention the 3 plus emails, texts, phone calls I received to confirm my appointment for 12/12. A bit much there. The dealership did fix my issue but, in my opinion, for good customer service, I think ALL OF THESE types of issues need corrected. More

Every time I go to York Chrysler Dodge it's a Fantastic Experience! No matter what I'm doing, regular Vehicle Maintenance, buying or just looking on the lot, it's always Top Notch! Thanks for being Awesome Experience! No matter what I'm doing, regular Vehicle Maintenance, buying or just looking on the lot, it's always Top Notch! Thanks for being Awesome! More

Felt misled about diagnostic pricing. I was given the impression that the diagnostic charges were waived if you decided to move forward with the repairs. I chose to get the repairs. The parts were not in impression that the diagnostic charges were waived if you decided to move forward with the repairs. I chose to get the repairs. The parts were not in stock and needed to be ordered. It was explained to me when I arrived that since my part was not in stock, I would have to pay full price for the diagnostic and also the repairs. I don’t like this policy. My repair was quoted at about 300$ The diagnostic fee was approximately 130$. If the part was in stock, then my total bill would have been 300$. Now I get to pay 430. Ridiculous if you ask me. More

Service and office staff was very polite and courteous which also included good customer service. The work was done in a timely manner and the description of the work was precise and informative. which also included good customer service. The work was done in a timely manner and the description of the work was precise and informative. More

Thank you to George Landis for finding us the truck we wanted! There was not one to be found in Indiana and within 2 days George found us the truck we wanted, had it delivered and ready to go within a we wanted! There was not one to be found in Indiana and within 2 days George found us the truck we wanted, had it delivered and ready to go within a week! Thank you George for your outstanding customer service! More